spotmeterf64 Posted January 23, 2016 Share Posted January 23, 2016 The chat works very well, but I have the same problem. Last two times I needed something had to keep checking back all day until it was available. Sent from my LG-V500 using Tapatalk This has been happening more and more to me as well. And since I'm a SERO customer I'm routed to Employee Care, which is a different set of employees. Usually it had better availability than regular customer chat, but here lately it's been worse. I don't have to contact too often, but when I do it's maddening when chat isn't available and I'm on hold for 15 minutes on the phone. Quote Link to comment Share on other sites More sharing options...
JonnygATL Posted January 23, 2016 Share Posted January 23, 2016 This has been happening more and more to me as well. And since I'm a SERO customer I'm routed to Employee Care, which is a different set of employees. Usually it had better availability than regular customer chat, but here lately it's been worse. I don't have to contact too often, but when I do it's maddening when chat isn't available and I'm on hold for 15 minutes on the phone. I can hardly ever get it to work, either. Why would they offer a feature that is only randomly available? I could understand like a M thru F 9-5 type of thing but it seems to be entirely random. I don't understand it. Does anyone know anything further regarding chat? Perhaps one of our members who also works for Sprint? I hope they improve its availability because when it does work, it's quite useful. Quote Link to comment Share on other sites More sharing options...
RedSpark Posted January 23, 2016 Share Posted January 23, 2016 I can hardly ever get it to work, either. Why would they offer a feature that is only randomly available? I could understand like a M thru F 9-5 type of thing but it seems to be entirely random. I don't understand it. Does anyone know anything further regarding chat? Perhaps one of our members who also works for Sprint? I hope they improve its availability because when it does work, it's quite useful. Don't work for Sprint, but as I understand it, the chat button automatically appears/disappears based on wait time for an agent. 5 Quote Link to comment Share on other sites More sharing options...
utiz4321 Posted January 23, 2016 Share Posted January 23, 2016 I recently used chat for my international issues. There was no wait, ended up talking with them for about an hour. Didn't get my problem solved but got through at least. By the way if you have an iPhone and can't connect to a network while roaming international try restore the to factory settings and doing a restore from iCloud. I figured that out on my own. Sent from my iPhone using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
Mr.Nuke Posted January 23, 2016 Share Posted January 23, 2016 Why would they offer a feature that is only randomly available? Because when you think of chat you think of instantaneous or near instantaneous communication. If they have a certain number of people already waiting to chat, and it is clear they cannot offer that near instantaneous experience, from a customer service stand point it makes a lot more sense not to present the option to further people until queues decline (and preventing people from getting in line is a very effective way of doing that). Quote Link to comment Share on other sites More sharing options...
Mr.Nuke Posted January 23, 2016 Share Posted January 23, 2016 From what I read in the Reddit thread, these are IL call centers, aka, most of us. The CL call centers, aka business or Corporate Liable, are still staying open. Playing favorites with business customers is not a smart move, especially when a large majority of customers are most likely individuals. I sure hope this announcement of the closing call centers doesn't make investors mad come morning, prompting a large sell off like we just started getting out of. Business customers on average are going to have more lines on an account and spend more than your average retail consumer customer. Even a small business that has people in the field may have 10+ lines. It absolutely makes sense to cater to them. The market obviously isn't open today, but for a company in Sprint's current position that needs to cut costs (and management has said they'll cut $2.5 billion in costs) things like this are going to be acknowledged favorably by investors and analysts. 1 Quote Link to comment Share on other sites More sharing options...
Rawvega Posted January 23, 2016 Share Posted January 23, 2016 I recently used chat for my international issues. There was no wait, ended up talking with them for about an hour. Didn't get my problem solved but got through at least. By the way if you have an iPhone and can't connect to a network while roaming international try restore the to factory settings and doing a restore from iCloud. I figured that out on my own. Sent from my iPhone using Tapatalk Every time I read about somebody having a problem with Open World/Global Roaming there always seems to be an iPhone involved. At any rate, glad that you were able to troubleshoot your issue. How's the service been in Iceland? Quote Link to comment Share on other sites More sharing options...
utiz4321 Posted January 23, 2016 Share Posted January 23, 2016 Every time I read about somebody having a problem with Open World/Global Roaming there always seems to be an iPhone involved. At any rate, glad that you were able to troubleshoot your issue. How's the service been in Iceland? Didn't get it working until I got to the Netherlands, but great here. Sent from my iPhone using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
shaferz Posted January 24, 2016 Share Posted January 24, 2016 I'm going to be absolutely livid if any wife and I land in Cancun next week and our phones don't work. I had no issue with mine in Canada, so I'm hoping Mexico goes as smoothly. 1 Quote Link to comment Share on other sites More sharing options...
Johnner1999 Posted January 24, 2016 Share Posted January 24, 2016 Look past the hate in this post. But here is why TMO is doing well - they hit back with information. And yes it's not all accurate. But I also don't see large churn either. https://www.facebook.com/JohnJLegere/videos/1503434526628761/ Sent from my iPhone using Tapatalk 2 Quote Link to comment Share on other sites More sharing options...
RedSpark Posted January 24, 2016 Share Posted January 24, 2016 Sprint responds to Verizon's "Colorful Balls" commercial: https://www.youtube.com/watch?v=5KZTIgFzGIc 16 Quote Link to comment Share on other sites More sharing options...
kct1975 Posted January 24, 2016 Share Posted January 24, 2016 Sprint responds to Verizon's "Colorful Balls" commercial: I like that! 1 Quote Link to comment Share on other sites More sharing options...
Johnner1999 Posted January 24, 2016 Share Posted January 24, 2016 Not bad. But doesn't seem to catch your attention. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
joshuam Posted January 24, 2016 Author Share Posted January 24, 2016 Great response from Sprint. And very quick considering Sprints history! 6 Quote Link to comment Share on other sites More sharing options...
BlueAngel Posted January 24, 2016 Share Posted January 24, 2016 I like it. 3 Quote Link to comment Share on other sites More sharing options...
kct1975 Posted January 24, 2016 Share Posted January 24, 2016 I like that! I like it. 4 Quote Link to comment Share on other sites More sharing options...
dnicekid Posted January 24, 2016 Share Posted January 24, 2016 Great sprint commercial during afc championship answering Verizon's claim about all the awards!!! Let's go sprint!! 6 Quote Link to comment Share on other sites More sharing options...
RedSpark Posted January 24, 2016 Share Posted January 24, 2016 Great response from Sprint. And very quick considering Sprints history!They've got a new person transitioning into marketing, replacing Kevin Crull. Link: Kevin Crull Appointed Sprint President for the Central Area; Roger Solé Appointed Chief Marketing Officer Not sure if Roger has already taken over the role, but this is a sign of new blood in there for sure. 2 Quote Link to comment Share on other sites More sharing options...
derrph Posted January 24, 2016 Share Posted January 24, 2016 Hmmm sine South and North Dakota are on the central list I wonder if they will expand out that way now? Sent from my iPhone using Tapatalk 3 Quote Link to comment Share on other sites More sharing options...
RAvirani Posted January 25, 2016 Share Posted January 25, 2016 Hmmm sine South and North Dakota are on the central list I wonder if they will expand out that way now? Sent from my iPhone using Tapatalk See this thread: http://s4gru.com/index.php?/topic/3703-potential-sprint-rural-buildout-by-2016/page-6 Quote Link to comment Share on other sites More sharing options...
S4GRU Posted January 25, 2016 Share Posted January 25, 2016 Not bad. But doesn't seem to catch your attention. Sent from my iPhone using Tapatalk But today they ran the commercials with Verizon during football. It was very powerful that way. To see them almost back to back. 6 Quote Link to comment Share on other sites More sharing options...
kct1975 Posted January 25, 2016 Share Posted January 25, 2016 But today they ran the commercials with Verizon during football. It was very powerful that way. To see them almost back to back.Completely Agree! 1 Quote Link to comment Share on other sites More sharing options...
skid71 Posted January 25, 2016 Share Posted January 25, 2016 Ladies (if there are any) & gents, can we please steer the conversation into a more anti-Sprint and pro-TMO course? Not enough Houston_Texas likes this. Humble thanks Quote Link to comment Share on other sites More sharing options...
Johnner1999 Posted January 25, 2016 Share Posted January 25, 2016 But today they ran the commercials with Verizon during football. It was very powerful that way. To see them almost back to back.i didn't realize that... Agreed Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
lafester Posted January 25, 2016 Share Posted January 25, 2016 Ladies (if there are any) & gents, can we please steer the conversation into a more anti-Sprint and pro-TMO course? Not enough Houston_Texas likes this. Humble thanks I thought the tmo commercial with the balls was much better then sprints. They only showed it once though that I saw. Quote Link to comment Share on other sites More sharing options...
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