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RedSpark last won the day on December 16 2020

RedSpark had the most liked content!

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4,579 Wireless Expert

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About RedSpark

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    Member Level: LTE Advanced

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    iPhone 12 Pro, Apple Watch Series 4 (LTE)
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    Washington, DC
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    4G Information
  • Favorite Quotation
    "You can invite me back here in two years -- our network will be ranked No. 1 or No. 2," Claure said Wednesday at Recode's Code Conference in Rancho Palos Verde, Calif. He later clarified that he meant No. 1 or 2 in the major markets. (May 27, 2015)


    “The truth of the matter is we have the worst network quality scores in the industry,” Claure, who is now Sprint’s executive chair, told the judge.
    “It was getting really, really hard to sell [service] because new customers went home, tested their phone, and then realized they had coverage gaps,” Claure said about Sprint’s problems going back to 2017. “So the amount of returns started skyrocketing, and therefore, employees no longer wanted to work for Sprint. And then the churn of employees or salespeople started to skyrocket and so that became a big problem."
    “The quality of our network was four times worse than Verizon, half of T-Mobile and a little less than half of AT&T,” Claure added. (February 12, 2020)

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  1. True. My service now is better than it’s ever been and if they can stick it to Verizon and AT&T in the process, so much the better.
  2. Stuff like this is why I'm happy to be with Magenta now:
  3. Wow. For comparison.... Here's what Verizon is doing: https://www.verizon.com/about/news/verizon-elevates-super-bowl-lv Here's what AT&T is doing-in-part (more information is referenced in an earlier link): https://www.fiercewireless.com/operators/at-t-s-mmwave-5g-takes-off-at-tampa-airport
  4. It'll be interesting to see how this turns out. I've noticed a substantial service improvement on my device.
  5. T-Mobile just upgraded your rate plan: https://delivery.sprint.com/m/u/nxt/migration/faq.html Monthly taxes and fees are now included. Customers will be notified via text/email in the coming weeks. Per the FAQ, you can opt out of this plan upgrade if you want to.
  6. Yup. Marcelo completely misjudged what would appeal to mainstream customers, but what's most shocking is that he continued down that road despite customer metrics and NPS reports showing him that Sprint was rotting at the core due to insufficient network capex. Either he didn't understand what was happening or he didn't care, knowing that a merger was in the cards eventually. Yeah, the Sprint network did improve substantially at the end. I agree that there was only so much they could do with the lack of interest and resources from SoftBank. I give the engineering team a lot of credit. The
  7. No doubt about that. T-Mobile also has a tremendous social media presence which magnifies and spreads any news or partnerships. Sprint was never very good at social media. All you had to do was look at the follower count and the level of engagement on Twitter/Facebook for both companies. Sprint trailed T-Mobile substantially on these metrics. T-Mobile was/is also better at getting press coverage because its PR/Comms team was/is simply better. So the Drone Racing League can essentially be as big as any other announcement T-Mobile would make. Each social media follower can see, engage
  8. That's a good point. Had Sprint's network been performing well, and had Sprint made substantial investments in NASCAR cities and venues during this timeframe, I would say that the NASCAR sponsorship would have been an extravagant expenditure. However, Sprint's network was already faltering, and this was only exacerbated further when it got the iPhone in Fall 2011. When I think of each million dollars sunk into a marketing or sponsorship effort that didn't result in any appreciable customer gains (and probably had no effect on retention either given the customer losses over that period), I can'
  9. Sprint also had huge sponsorship deals with NASCAR and the NBA. Of course, if you look at the customer metrics at the time, that's when the network began to get creaky and Sprint began to lose a substantial number of customers over time. Sprint would have been better off spending the money on the network instead and none on sponsorships. I'd love to see a customer survey of how many people stayed with Sprint because of its sponsorship agreements vs how many left because of a poor network experience. In fact, I'd love to see it broken down to a per-person cost. The bean-counters came in an
  10. Now this is cool. Sprint was so ineffective at marketing and partnerships by comparison that I cringed at times. T-Mobile is just really good at this kind of thing, and it feels good to be on this side of the fence post-merger. I always wondered if Sprint's marketing issues came from a limited budget, from poor vendor selection or from incompetent management. Perhaps a mix of all three.... but this is how you do it right.
  11. According to Neville, T-Mobile is touching about 2,000 sites per month: By the end of 2021, it should be able to cover 200 million people with midband 5G.
  12. That's so true. It'll be interesting to see how long T-Mobile keeps Sprint's legacy systems and procedures around. How much will things change by the time the next iPhone launches in Fall 2021?
  13. It's amazing how quickly T-Mobile is integrating Sprint's network assets after the merger and putting itself on real competitive footing with Verizon/AT&T. With the launch of the 5G iPhone, uptake of new 5G devices on T-Mobile's network must be substantial. T-Mobile's midband capacity from Sprint is making a real difference in usability and speed.
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