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Google Nexus 5 by LG Users Thread!

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always_learner Member Level: 1x Advanced

always_learner

Posted
Posted

Dialer codes work on Sprint SIM, but not on ATT SIM

 

attachicon.gifuploadfromtaptalk1383600815372.jpg*#*#4636#*#*

attachicon.gifuploadfromtaptalk1383600858298.jpg*#*#DATA#*#*

attachicon.gifuploadfromtaptalk1383600891686.jpg*#*#DEBUG#*#*

Sent from my Nexus 5 using Tapatalk

 

In the *#*#4636#*#* screen under "Phone Information," is "LTE only" one of the option for you to choose as your network (when your sprint sim is popped in).

 

Thank you.

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S4GRU
S4GRU

I had a Sprint product development employee reach out to me this morning after reading this thread. His message says:   Robert via Samsung Note 8.0 using Tapatalk Pro

MacinJosh
MacinJosh

I am now the proud owner of a Nexus 5!       Sent from Josh's iPhone 5 using Tapatalk 2

S4GRU
S4GRU

Mine just arrived!!!  

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RedWings Member Level: Smoke Signals

RedWings

Posted
Posted

Thanks. With the 32's working now for activation is the online system wanting the MEID or the other number? Or does either work now?

 

This is what I was told:

 

 

1. Log onto Sprint website.

2. Navigate to "My Phones" and proceed to activate your phone on whatever line you choose.

3. Enter MEID Minus the last digit.

4. Recieve error telling you phone caannot activate at this time.

5. Open chat and fill in with appropriate info.

6. When chat employee asks for ESN, just give them the IMEI minus the final digit.

7. They will ask for UICC #, give that to them.

8. Profit.

 

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Taxman Member Level: Analog

Taxman

Posted
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Just picked up a SIM from a local Corp Sprint Store. Called ahead, gave them the SKU, said it was free.

 

Stopped in and the guy who I talked to on the phone was "in training" but wanted to help me out. Some neck-beard repair center guy said they would need to activate it on a phone at the store. I told him "I wish I could activate it here, but I have a SERO (employee) account and can only do it through employee sales."

 

I guess that's all he needed to hear. I got my SIM, and now I'm waiting for the UPS truck. Good luck, all.

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Fubie Member Level: 3G EVDO

Fubie

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I was a 2-3 weeker when I ordered, yet it is arriving today.  That's over two weeks early.  Hopefully that will be true for everyone else.

I'm still sitting at 2-3 weeks.  Here's to hoping something will change soon.

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modplan Member Level: 1x Advanced

modplan

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Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

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RedWings Member Level: Smoke Signals

RedWings

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Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

 

I just looked at my settings (my phone is not set up by the way) and under "Mobile Network Settings" there is a "Network Mode" Option.  You choose 2G, 3G, or LTE.  Now I'm guessing if you aren't in a LTE area, you may not pick up a signal?  Try to switch it to 3G and see what it offers you then.

 

Just a random idea.

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modplan Member Level: 1x Advanced

modplan

Posted
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A profile upa

 

Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

 

A profile update did the trick, for anyone else with problems.

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ahecht Member Level: 1x Advanced

ahecht

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I just read that the 32gb N5 will not be allowed on TEP at Sprint.  What are people doing for insurance? None?

 

I've always used squaretrade for my phones. With their regular 30% off coupons it's under $100. While that made sense for a $600 phone, I'm not sure I'd get it on a $400 phone (especially since Squaretrade raised their deductable to $99 on all claims, instead of $49 on accidental damage claims only).

 

Whatever you do, don't get the Best Buy plan. The warranty is $200 and there is a $150 claim for anything not covered by the manufacturer's warranty. If you even use the plan it would cost $350, which is the price of a brand new phone!

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rgcrockett Member Level: 3G EVDO

rgcrockett

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I called both of my Sprint Corporate Repair centers in town, and both told me that they have not been issued any SIM cards, they don't carry them, and they can't give me one. One of them told me to call customer care to get one.

 

My order for SIM card that I placed via chat is still in limbo - no updated shipping information, nothing. An order support person told me this morning that it is on backorder and will likely be fulfilled within 15 days. Bummer.

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WiWavelength Member Level: LTE Advanced

WiWavelength

Posted
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In the *#*#4636#*#* screen under "Phone Information," is "LTE only" one of the option for you to choose as your network (when your sprint sim is popped in).

 

Yes, you can rest assured that it will be an option among the usual list of cellular radio modes.  That is consistent across numerous handsets.

 

AJ

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HTCandroid Member Level: eHRPD

HTCandroid

Posted
Posted

Just picked up a SIM from a local Corp Sprint Store. Called ahead, gave them the SKU, said it was free.

 

Stopped in and the guy who I talked to on the phone was "in training" but wanted to help me out. Some neck-beard repair center guy said they would need to activate it on a phone at the store. I told him "I wish I could activate it here, but I have a SERO (employee) account and can only do it through employee sales."

 

I guess that's all he needed to hear. I got my SIM, and now I'm waiting for the UPS truck. Good luck, all.

 

Remind me of Smooth Criminal even though you did not do anything wrong lol.

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rgcrockett Member Level: 3G EVDO

rgcrockett

Posted
Posted

My 32GB black as well as my spanking new SIM will be arriving sometime this morning.  Thank goodness the MEID issue was resolved.

 

I don't understand how people are still having problems obtaining the SIMs.  We have already established that the international chat works like a charm.

doesn't work if you have a SERO account.

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rgcrockett Member Level: 3G EVDO

rgcrockett

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The problem there that I ran into is that they're backordered, and they have "no idea" when they'll ship.  Sure, put an order in, but you may be sitting on your N5 until after the return date waiting to get the SIM to use it properly.

This is exactly my situation. Very frustrating. I guess I'm lucky in some sense because my Nexus 5 has not shipped yet, even though I ordered only 57 minutes after launch. 

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HTCandroid Member Level: eHRPD

HTCandroid

Posted
Posted

doesn't work if you have a SERO account.

 

I just placed an order for two sims and I am on a SERO plan. The only four questions I was asked via chat was: my phone number, email address, which model, and address. I checked my order status and it is not being listed.  I am giving the Sprint system a little to process it. She mentioned it might not ship until the 8th. No big deal.

 

*UPDATE* Order went through showing "LTEGSM REMOVABLE 3FF USIM" under Description.

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rgcrockett Member Level: 3G EVDO

rgcrockett

Posted
Posted

I just placed an order for two sims and I am on a SERO plan. The only four questions I was asked via chat was: my phone number, email address, which model, and address. I checked my order status and it is not being listed.  I am giving the Sprint system a little to process it. She mentioned it might not ship until the 8th. No big deal.

 

*UPDATE* Order went through showing "LTEGSM REMOVABLE 3FF USIM" under Description.

Did you do International Chat or regular ecare chat? That's the point about my post - you can't go through international chat, they won't help you if you have a SERO account.

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rgcrockett Member Level: 3G EVDO

rgcrockett

Posted
Posted

I just placed an order for two sims and I am on a SERO plan. The only four questions I was asked via chat was: my phone number, email address, which model, and address. I checked my order status and it is not being listed.  I am giving the Sprint system a little to process it. She mentioned it might not ship until the 8th. No big deal.

 

*UPDATE* Order went through showing "LTEGSM REMOVABLE 3FF USIM" under Description.

Also, I have been in limbo on the SIM card ordered just like you for about 5 days now. No shipping notice, no news, nothing. I was told it will take 10 days to get in stock. It could be longer than the 8th, like you are assuming.

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HTCandroid Member Level: eHRPD

HTCandroid

Posted
Posted

Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

 

I am not sure what you are viewing, on Google Play it is showing "Carriers: T-Mobile, Sprint"

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themuffinman Member Level: LTE Advanced

themuffinman

Posted
Posted

Weird, the ups guy just dropped off my sim cards which were schedule to come tomorrow but didn't have my phone which is schedule to come today.

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HTCandroid Member Level: eHRPD

HTCandroid

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Posted

Did you do International Chat or regular ecare chat? That's the point about my post - you can't go through international chat, they won't help you if you have a SERO account.

 

Under the normal ecare chat. I promise you it went through and I am on SERO-P. I am a Sprint Corp Store ex-employee.

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rgcrockett Member Level: 3G EVDO

rgcrockett

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Under the normal ecare chat. I promise you it went through and I am on SERO-P. I am a Sprint Corp Store ex-employee.

yeah, I got through just like you, but they told me it will take a while to get my SIM card. See my previous post.

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Dsmking Member Level: Smoke Signals

Dsmking

Posted
Posted

doesn't work if you have a SERO account.

 

Yep.  I am stuck in the Catch-22: the system won't let me order one until the phone is active but I can not (to my knowledge) activate the phone without the card number.  I have been on the phone with them for over an hour while multiple people are trying from both Employee Relations and International Services try to resolve the issue.

 

The staff are very friendly and mean well but I've gone through multiple supervisors.  Right now I am on another hold where the supervisor is trying to override and just order the card.

 

The call has been long enough that I've gotten the survey text (or maybe that was from yesterday's call starting this).

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