Google Nexus 5 by LG Users Thread!

[always_learner]

Dialer codes work on Sprint SIM, but not on ATT SIM

 

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Sent from my Nexus 5 using Tapatalk

 

In the *#*#4636#*#* screen under "Phone Information," is "LTE only" one of the option for you to choose as your network (when your sprint sim is popped in).

 

Thank you.

[RedWings]

Thanks. With the 32's working now for activation is the online system wanting the MEID or the other number? Or does either work now?

 

This is what I was told:

 

 

1. Log onto Sprint website.

2. Navigate to "My Phones" and proceed to activate your phone on whatever line you choose.

3. Enter MEID Minus the last digit.

4. Recieve error telling you phone caannot activate at this time.

5. Open chat and fill in with appropriate info.

6. When chat employee asks for ESN, just give them the IMEI minus the final digit.

7. They will ask for UICC #, give that to them.

8. Profit.

 

[rockypr70]

Just recieved my micro sim from UPS right now....still waiting for my phone to arrive.

[Taxman]

Just picked up a SIM from a local Corp Sprint Store. Called ahead, gave them the SKU, said it was free.

 

Stopped in and the guy who I talked to on the phone was "in training" but wanted to help me out. Some neck-beard repair center guy said they would need to activate it on a phone at the store. I told him "I wish I could activate it here, but I have a SERO (employee) account and can only do it through employee sales."

 

I guess that's all he needed to hear. I got my SIM, and now I'm waiting for the UPS truck. Good luck, all.

[Fubie]

I was a 2-3 weeker when I ordered, yet it is arriving today.  That's over two weeks early.  Hopefully that will be true for everyone else.

I'm still sitting at 2-3 weeks.  Here's to hoping something will change soon.

[modplan]

Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

[RedWings]

Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

 

I just looked at my settings (my phone is not set up by the way) and under "Mobile Network Settings" there is a "Network Mode" Option.  You choose 2G, 3G, or LTE.  Now I'm guessing if you aren't in a LTE area, you may not pick up a signal?  Try to switch it to 3G and see what it offers you then.

 

Just a random idea.

[modplan]

A profile upa

 

Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

 

A profile update did the trick, for anyone else with problems.

[ahecht]

I just read that the 32gb N5 will not be allowed on TEP at Sprint.  What are people doing for insurance? None?

 

I've always used squaretrade for my phones. With their regular 30% off coupons it's under $100. While that made sense for a $600 phone, I'm not sure I'd get it on a $400 phone (especially since Squaretrade raised their deductable to $99 on all claims, instead of $49 on accidental damage claims only).

 

Whatever you do, don't get the Best Buy plan. The warranty is $200 and there is a $150 claim for anything not covered by the manufacturer's warranty. If you even use the plan it would cost $350, which is the price of a brand new phone!

[rgcrockett]

I called both of my Sprint Corporate Repair centers in town, and both told me that they have not been issued any SIM cards, they don't carry them, and they can't give me one. One of them told me to call customer care to get one.

 

My order for SIM card that I placed via chat is still in limbo - no updated shipping information, nothing. An order support person told me this morning that it is on backorder and will likely be fulfilled within 15 days. Bummer.

[WiWavelength]

In the *#*#4636#*#* screen under "Phone Information," is "LTE only" one of the option for you to choose as your network (when your sprint sim is popped in).

 

Yes, you can rest assured that it will be an option among the usual list of cellular radio modes.  That is consistent across numerous handsets.

 

AJ

[HTCandroid]

Just picked up a SIM from a local Corp Sprint Store. Called ahead, gave them the SKU, said it was free.

 

Stopped in and the guy who I talked to on the phone was "in training" but wanted to help me out. Some neck-beard repair center guy said they would need to activate it on a phone at the store. I told him "I wish I could activate it here, but I have a SERO (employee) account and can only do it through employee sales."

 

I guess that's all he needed to hear. I got my SIM, and now I'm waiting for the UPS truck. Good luck, all.

 

Remind me of Smooth Criminal even though you did not do anything wrong lol.

[rgcrockett]

My 32GB black as well as my spanking new SIM will be arriving sometime this morning.  Thank goodness the MEID issue was resolved.

 

I don't understand how people are still having problems obtaining the SIMs.  We have already established that the international chat works like a charm.

doesn't work if you have a SERO account.

[rgcrockett]

The problem there that I ran into is that they're backordered, and they have "no idea" when they'll ship.  Sure, put an order in, but you may be sitting on your N5 until after the return date waiting to get the SIM to use it properly.

This is exactly my situation. Very frustrating. I guess I'm lucky in some sense because my Nexus 5 has not shipped yet, even though I ordered only 57 minutes after launch. 

[HTCandroid]

doesn't work if you have a SERO account.

 

I just placed an order for two sims and I am on a SERO plan. The only four questions I was asked via chat was: my phone number, email address, which model, and address. I checked my order status and it is not being listed.  I am giving the Sprint system a little to process it. She mentioned it might not ship until the 8th. No big deal.

 

*UPDATE* Order went through showing "LTEGSM REMOVABLE 3FF USIM" under Description.

[rgcrockett]

I just placed an order for two sims and I am on a SERO plan. The only four questions I was asked via chat was: my phone number, email address, which model, and address. I checked my order status and it is not being listed.  I am giving the Sprint system a little to process it. She mentioned it might not ship until the 8th. No big deal.

 

*UPDATE* Order went through showing "LTEGSM REMOVABLE 3FF USIM" under Description.

Did you do International Chat or regular ecare chat? That's the point about my post - you can't go through international chat, they won't help you if you have a SERO account.

[rgcrockett]

I just placed an order for two sims and I am on a SERO plan. The only four questions I was asked via chat was: my phone number, email address, which model, and address. I checked my order status and it is not being listed.  I am giving the Sprint system a little to process it. She mentioned it might not ship until the 8th. No big deal.

 

*UPDATE* Order went through showing "LTEGSM REMOVABLE 3FF USIM" under Description.

Also, I have been in limbo on the SIM card ordered just like you for about 5 days now. No shipping notice, no news, nothing. I was told it will take 10 days to get in stock. It could be longer than the 8th, like you are assuming.

[HTCandroid]

Got my SIM, entered the info on sprint's site, talked to chat and gave them the info. They told me to turn on the phone. Still no service. They told me to try and make a call and it says "Mobile network not available"

 

Under select mobile networks, sprint is no longer listed (not sure if it was before) only ATT and Tmo.

 

Any ideas? The chat rep seems stumped.

 

I am not sure what you are viewing, on Google Play it is showing "Carriers: T-Mobile, Sprint"

[themuffinman]

Weird, the ups guy just dropped off my sim cards which were schedule to come tomorrow but didn't have my phone which is schedule to come today.

[phynal]

My 32 black came today, Sim card will be here tomorrow. I'm going to try my HTC one Sim tonight, in the meantime. I'll Let everyone know how it goes.

[HTCandroid]

Did you do International Chat or regular ecare chat? That's the point about my post - you can't go through international chat, they won't help you if you have a SERO account.

 

Under the normal ecare chat. I promise you it went through and I am on SERO-P. I am a Sprint Corp Store ex-employee.

[rgcrockett]

Under the normal ecare chat. I promise you it went through and I am on SERO-P. I am a Sprint Corp Store ex-employee.

yeah, I got through just like you, but they told me it will take a while to get my SIM card. See my previous post.

[Dsmking]

doesn't work if you have a SERO account.

 

Yep.  I am stuck in the Catch-22: the system won't let me order one until the phone is active but I can not (to my knowledge) activate the phone without the card number.  I have been on the phone with them for over an hour while multiple people are trying from both Employee Relations and International Services try to resolve the issue.

 

The staff are very friendly and mean well but I've gone through multiple supervisors.  Right now I am on another hold where the supervisor is trying to override and just order the card.

 

The call has been long enough that I've gotten the survey text (or maybe that was from yesterday's call starting this).

[transitwatch889]

Device is here and since my sim doesnt come in 2 more days having my htc sim activated now! YIPPIE

[HTCandroid]

yeah, I got through just like you, but they told me it will take a while to get my SIM card. See my previous post.

 

Oh okay, did not see that lol. I posted my progress rapidly lol.