Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread

[NYC126]

Levi's Stadium is the first NFL facility that has a state of art wifi network anyways. 70 Miles of cabling which are for WIFI only.

[RedSpark]

Levi's Stadium is the first NFL facility that has a state of art wifi network anyways. 70 Miles of cabling which are for WIFI only.

Doesn't matter how good the WiFi network is if people aren't using it. Many people don't bother with WiFi, despite heavy promotion and info.

[joshuam]

No Sprint commercial this year during the Super Bowl? Last years commercial was great! ????????

[markjcc]

No Sprint commercial this year during the Super Bowl? Last years commercial was great! [emoji1304]

Would rather see them pump that money into the network than a 30 second ad.

 

 

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[RedSpark]

Would rather see them pump that money into the network than a 30 second ad.

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Exactly. Talk less, do more.

[joshuam]

Seems miscalculated for a wireless carrier in Sprints position. They did it last year...their marketing was getting better. But now...I'm not sure what to think. Missed opportunity I guess.

[kg4icg]

I take it no one was paying attention to Sprint on Twitter when they mentioned, that they would rather take the 5 million that it cost for a 30 second commercial on the Super Bowl and use it for the network, they have been on Twitter firing shots the whole time.

 

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[kg4icg]

.

 

I like this

 

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[markjcc]

Seems miscalculated for a wireless carrier in Sprints position. They did it last year...their marketing was getting better. But now...I'm not sure what to think. Missed opportunity I guess.

https://twitter.com/sprint/status/696530542221778945

 

That's enough marketing there..

[kg4icg]

https://twitter.com/sprint/status/696530542221778945

 

That's enough marketing there..

And Sprint is responding to direct messages from there customers on twitter

 

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[sbolen]

Shots fired from Verizon: https://twitter.com/verizon/status/696530713307279360

 

 

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[markjcc]

Shots fired from Verizon: https://twitter.com/verizon/status/696530713307279360

 

 

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LOL! I saw that coming

[Ascertion]

Shots fired from Verizon: https://twitter.com/verizon/status/696530713307279360

 

 

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T-Mobile should have a guy bust through the front door with a Verizon bill as a response when someone there loads an HD video on a Verizon phone.  

[derrph]

I'm worn out with all the back and forth with the carriers but I'll say this. Verizon did say in so many words they weren't going to entertain T-Mobile but we see that didn't last long. What I'm shocked about is that t-mobile hasn't been doing their own mapping for apps like sensorly.

 

 

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[Paynefanbro]

I'm worn out with all the back and forth with the carriers but I'll say this. Verizon did say in so many words they weren't going to entertain T-Mobile but we see that last long. What I'm shocked about is that t-mobile has been doing their own mapping for apps like sensorly.

 

 

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T-Mobile has been doing their open mapping for Sensorly? Do you have any evidence of this? I'm just curious.

 

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[derrph]

T-Mobile has been doing their open mapping for Sensorly? Do you have any evidence of this? I'm just curious.

 

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Sorry there was a typo in my post. *I'm shocked that they weren't doing their own mapping*

 

 

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[ingenium]

It seems like an easy thing for their techs to do as they drive around.

 

Sprint does have in house techs that drive around and investigate user reported issues don't they? I know Verizon does anyway.

 

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[markjcc]

T-Mobile should have a guy bust through the front door with a Verizon bill as a response when someone there loads an HD video on a Verizon phone.  

Whatever T-Mobile does Verizon can counter back with 'Quality'

Verizon always counters any carrier with quality.. See the 'better matters' campaign

 

https://www.youtube.com/watch?v=Esrckega-6U

 

There are many places on Maui where T-Mobile is crawling on LTE with 10x10Mhz of bandwidth on Band 4

Getting speeds up to 0.78Mbps.. Even at the mall where T-Mobile has a cell site on the rooftop..

 

So bad that their display phones and tablets aren't using LTE it's connected to WiFi that's clearly time warner cable

[nexgencpu]

I think all carriers were more prepared this year, but Sprint did excellent!

 

Sorry about the large pic..

 

[transitwatch889]

I'm more surprised there upload is that decent!

[dnicekid]

That's weird. People showing Tmo in the 100s

And 50s and they show single digits? Something doesn't seem right. Send that picture to JL

[jreuschl]

It seems like an easy thing for their techs to do as they drive around.

 

Sprint does have in house techs that drive around and investigate user reported issues don't they? I know Verizon does anyway.

 

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Frankly I think Sprint should have at least one person per area (More in bigger markets) that their primary job is to drive around and test network performance and recommend improvements.

 

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[cyclone]

Frankly I think Sprint should have at least one person per area (More in bigger markets) that their primary job is to drive around and test network performance and recommend improvements.

 

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Wouldn't that be the purpose of the Sprint Zone app allowing you to report network performance issues? That saves Sprint from having to pay several people all over the nation when we as customers can provide it for free

[RedSpark]

Frankly I think Sprint should have at least one person per area (More in bigger markets) that their primary job is to drive around and test network performance and recommend improvements.

 

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See this /r/Sprint AMA with a Direct 2 You Supervisor. This issue actually came up, and he responded that the reps actually do network tests at each customer site, and also carry WiFi Connect Routers in the vehicles if needed. As was discussed in the thread, it would seem to make a lot of sense to have the cars themselves outfitted with network monitoring gear for continuous gathering, as the cars drive from appointment to appointment.

 

FWIW, Sprint does a lot of automated network quality monitoring, even if you don't specifically report the issue in Sprint Zone. This is accomplished on the network as a whole, and can be targeted to specific areas through datasets created by certain device apps and other monitoring tools.

 

See this Bloomberg article:

 

Shortly after arriving, Claure began daily meetings about Sprint’s worst-performing cell sites—what the network team called the Top 10 S--- List. With about 20 executives around a table or dialing in, Claure brought up each site responsible for large numbers of dropped calls and asked how it would be fixed within 24 hours.

 

If a site was still on the list the next day, Claure would ask again: Should an antenna be tilted up or down or sideways, so it points toward more customers? Does Sprint need to add antennas, or use antennas with more bandwidth? “It was painful,” says John Saw, Sprint’s chief technology officer. “But it was good for getting the network fixed.”

 

 

Sprint knows where the problem areas are. They just have to fix them/upgrade them one at a time, and not all of the delays are due to Sprint. Some are due to backhaul delays, etc.. Sprint has ~48,000 sites. It takes time... but it's getting done, and the Nielsen results show that.

[joshuam]

Per T-Mobile....Sprint held up very well at the super bowl....although all 4 did VERY well for such a big event!

 

https://newsroom.t-mobile.com/issues-insights-blog/setting-the-record-straight.htm