jreuschl

FYI, I've seen a couple of posts that this test has been delayed

I'm convinced Sprint nor Samsung really Knows what the problem is, so yes they're just dragging people around. There have been two software updates that both supposedly fixed issues and I haven't seen one person claim either one helped. I have two on my account. Mine is fine in Milwaukee but 2nd in Chicago has issues.. And not in all areas. He used to have Verizon.. I feel sorry for him but at least he's on a one year free promo. It seems if you can get someone to exchange the device there's a decent chance it'll help. But I have seen a few go through multiple swaps and it doesn't help. There's a clear lack of communication with support and stores and customers. Sent from my SM-G973U using Tapatalk

Based on Reddit comments those that had issues before still have issues after the update. Would an update that small contain modem firmware? Sent from my SM-G973U using Tapatalk

https://community.sprint.com/t5/Phone-Device-Support-Library/SOLUTION-Samsung-Galaxy-S10-10-Model/ta-p/1038563 Sprint's community post has been updated, and says if you still get no data issues, then the only option is to exchange it.

Read a comment on Reddit from at least one user that the programming reset command ( ##72786# ) has made things better today unlike in the past. We'll see..

I wonder if it has something to do with provisioning/programming the device. You'd think if there were a bunch of defective S10s that other carriers would report the same issues and it would be big news. I find it hard to believe that a defect only affects one or two Sprint bands in some phones. If you do a profile update, even on mine that to this point has been fine, it takes quite a while or even fails. My S8 or other phones would almost immediately complete a profile update. But it is frustrating that they obviously don't know what the problem is because the update today made no difference or some think even worse!?

That is the main thread, and there's a few more that people have made this morning from the update not helping. FYI, I'm not having issues in Milwaukee. Friend in Chicago is. It sounds like it might affect some markets and not others which probably makes the diag more difficult

Reddit users with issues are reporting the update does nothing to fix the issues. Apparently Sprint nor Samsung has a clue what is going on then. Sent from my SM-G973U using Tapatalk

Thanks much for this. Probably should also set it to full use while data saver is on. Didn't even know about the roaming data restrictions until this post. That probably explains why if you have dropped signal, Google will sometimes wait until native to search etc.

It seems the issue some are having is market related. The "patch" fix on reddit is to disable B41 and 25 and 26 work fine. That isn't an ideal "patch" Mine is working fine around Milwaukee but a friend in Chicago had to disable it. Lots of very slow or no data connection detected problems. Someone on Sprint's community forums said they spent a weekend in Indianapolis and had no issues and returned to Chicago, and issues started again. It isn't just in Chicago though the problems.

Friend of mine is in the Chicago market and is experiencing the data drop outs that have been reported on Reddit. Very slow or unusable data. Sent from my SM-G973U using Tapatalk

There are some reporting this on Reddit. Sent from my SM-G973U using Tapatalk

He rips it off about 5 minutes in

The gift that keeps giving. Later in the day Sprint decided I needed three more apps like Candy Crush! Thankfully I was able to uninstall them. Sent from my SM-G973U using Tapatalk

Probably already have done it but make sure you install the software update. It is supposed to improve camera and fingerprint. I haven't set it up yet. Generally I don't use the lock unless I use Samsung pay or don't have my watch on (since I have that set as a trusted device) Only issue I had was during initial setup.. The setup seemed to not realize the activation was done and stayed on screen. Tapped cancel and continued fine.