I'm REALLY frustrated trying to figure out how to become a premiere sponsor. I assume this means a certain dollar amount of donation... I already donated a couple times for the 'basic' sponsorship, but would LOVE to be a premiere sponsor...yet I can't find anything on how much I need to donate to do it. Having to jump through such hoops to donate money makes it really easy for me to just want to give up and move on to something else.
I'm sure the info is here somewhere, but a search of the forums turned up nothing, and I can't seem to find an email address to contact the admins to send a question, which would also be useful.
This seems to me to be a HUGE hole and likely throwing away a lot of money by not making this information easily accessible. You'd get a lot more donating members if you maybe put a couple notes below the donation button so people have an idea of what they need to donate to get to x access level, or a link to a page that says if you donate this you get this.
With that suggestion in place.... what's the answer? :-)
Friday morning I called support again. After a 15 minute call, the final resolution was "you do not have Extended LTE because you have exceeded your 100mb roaming limit." I knew this was the wrong answer, so i decided to make a nuisance of myself.
I continued to call customer support over the next half of the day whenever I had the chance. I was always presented with either the "exceeded roaming limit" answer or I was told "there was a tower down" and that I should call back in about a week. I was always polite and patient, and I feel I educated several reps as to what Extended LTE is because most seemed to have no idea. I must have called a dozen times.
Then Friday afternoon I received a call from someone at the OKC support center, asking what the problem was. They called me! Now this was different i thought to myself. I explained that none of my lines were no longer connecting to Extended LTE, specifically B12 via Appalachian wireless on any of their towers (this was what I had been telling support reps all day).
She said "That's strange. Let me send this upstairs, and I will call you back when I find something out."
Upstairs? They have an upstairs!? This was great!
Within 2 hours all of my lines had Extended LTE again. Problem solved. However I have no idea what the problem was.
Moral of the story: If you do not get resolution on a support issue, call support repeatedly until someone that doesn't have to follow a script notices you?