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Logged onto the Sprint website to check my Bill. Saw a message that my account was migrated to T-Mobile. I didn't receive any email/text notification about it beforehand.

Went through the workflow to set up access to T-Mobile.

During the migration, the system had me verify two lines for some reason: My line and another line on the account.

Once the migration was completed, it showed the wrong line (the other line it asked me to verify) as a primary on the account. I called T-Mobile support and a friendly/helpful rep fixed it very quickly so that my line was put back as the primary. That was strange, but it's fixed.

Also, the user roles for my account were messed up. It showed two lines associated with me as the primary account holder, so they had to remove the erroneous one. There was also a section of authorized users which were migrated over from Sprint and it listed them on the "old system". I had T-Mobile clear those out entirely so I could start fresh.

I noticed that I had to update all of the E-911 Addresses for each line, so I did that. Those didn't migrate over from Sprint's system.

Finally, I updated the AutoPay method to be my checking account, so I can keep my AutoPay discount ($40/month). I'll manually pay the bill early on my Credit Card (which I left as a backup payment method) so that I get my credit card cash back. Zero will be debited from the checking account on the due date (which per T-Mobile is a couple days before the due date). It's annoying that T-Mobile is doing this. Definitely not "uncarrier".

Downloaded the T-Mobile App and deleted the "My Sprint" one. Logged into it and set up Face ID/Notifications.

End of an era.

 

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7 minutes ago, PedroDaGr8 said:

Seems like I am one of the last remaining. I am sure it will come very soon. 

I just happened to check my Sprint account today to see if by chance it was migrated. Turns out it was. I imagine I would have gotten a text message at some point. My account payment due date is about a week from now, so perhaps notice would have come around then eventually.

Our plan still shows as Sprint Max and the rep said it's going to remain that for the time being.

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But wait.... There's more.

I also had to go into "Account --> Profile --> Caller ID" and manually update the Caller ID name on each line. I just happened to check it because I was curious about data integrity after the migration... and well, it was messed up.

The data migration made me the Caller ID for every line on the account, so I had to fix that for each line.

T-Mobile had better warn people about this stuff, because there's going to be a massive influx of calls about incorrect account settings from Sprint customers.

Maybe that's why they've been doing this migration gradually.... So they don't get slammed with customer service calls about migrated account information which is now showing incorrect.

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Got switched over today. Lines appear correct, but it has installment billing on all of my lines. I don't currently have any phones with payment plans so I'm not sure what's up with that. Haven't had time to contact support yet to see what's going on.

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20 hours ago, Dkoellerwx said:

Got switched over today. Lines appear correct, but it has installment billing on all of my lines. I don't currently have any phones with payment plans so I'm not sure what's up with that. Haven't had time to contact support yet to see what's going on.

Weird.

Did you have the same issues I did with E911 addresses being blank and Caller ID's all set to be me as the Primary Line?

Don't forget to update your default payment method for the AutoPay discount. I really hope they revert that policy back to include credit cards.

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3 hours ago, RedSpark said:

Did you have the same issues I did with E911 addresses being blank and Caller ID's all set to be me as the Primary Line?

Caller ID's were all correct. I don't think I ever had E911 addresses set, but it shows my address when I click on it.

3 hours ago, RedSpark said:

Don't forget to update your default payment method for the AutoPay discount. I really hope they revert that policy back to include credit cards.

It carried over my autopay card and is still showing an autopay discount, so that still seems all good. Did they make an official announcement or was it all internal docs that got leaked?

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37 minutes ago, Dkoellerwx said:

Caller ID's were all correct. I don't think I ever had E911 addresses set, but it shows my address when I click on it.

It carried over my autopay card and is still showing an autopay discount, so that still seems all good. Did they make an official announcement or was it all internal docs that got leaked?

Not sure why the Caller ID's got messed up on our lines.

We had E-911 addresses set up on each line for Wi-Fi Calling on Sprint. After the migration I had to re-enter all the addresses to ensure that Wi-Fi Calling would continue to work. (I received an alert on the T-Mobile website that no E-911 address was set.)

I think it's official now. See this AutoPay Support Page: https://www.t-mobile.com/support/account/autopay

  • To be eligible for the AutoPay discount each month, you must meet the following requirements:
    • Be on Go5G, Magenta, T-Mobile Essentials, ONE Plan, or another tax inclusive plan (such as LineLink and Mobile Internet for hotspots).
    • Be active on AutoPay at the time of bill processing.
    • Have paid the prior month's bill by its due date.
    • Cards with statements mailed to foreign addresses can’t be used for AutoPay.
    • Payment method must be a debit card or linked bank account. Credit cards and digital wallets (Apply Pay/Google Pay) are not eligible.
  • AutoPay isn't available for No Credit Check plans.

The Rep on the phone told me that I would lose my AutoPay discount unless I updated my payment method to a new eligible one. So I linked my checking account for AutoPay and then immediately made a one-time payment on my Credit Card, which I have stored as a backup payment method. I now have a reminder set to make a credit card payment each time my monthly bill posts. Doing this enables me to get the discount while putting it on my Credit Card for the cash back.

Also see this: https://tmo.report/2023/05/everything-you-need-to-know-about-the-upcoming-t-mobile-autopay-changes/

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1 hour ago, PedroDaGr8 said:

I just got migrated over at 4:30pm in the afternoon. It wasn't migrated over at 1pm this afternoon. Seems like they are REALLY ramping up the migrations. 

looks like im one of the last few stragglers now LOL 

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12 hours ago, gr8nuguy said:

looks like im one of the last few stragglers now LOL 

Well, they do say rural Nebraska is the last to get everything.  LOL

Robert

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14 hours ago, PedroDaGr8 said:

I just got migrated over at 4:30pm in the afternoon. It wasn't migrated over at 1pm this afternoon. Seems like they are REALLY ramping up the migrations. 

image.png

Congrats! Make sure to check your line(s) profile info (Caller ID/E-911, etc.) to be sure it migrated over properly. Also, you'll want to update your payment method to continue receiving the AutoPay discount.

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30 minutes ago, RedSpark said:

image.png

Congrats! Make sure to check your line(s) profile info (Caller ID/E-911, etc.) to be sure it migrated over properly. Also, you'll want to update your payment method to continue receiving the AutoPay discount.

Thanks for the heads up. Caller ID migrated perfectly (including my wife's name being in all caps) but E911 did not. 

Did notice that while I do see Hulu as an add-on, I don't see Tidal. Guess that one will be going away soon. 

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On 6/12/2023 at 3:09 PM, RedSpark said:

But wait.... There's more.

I also had to go into "Account --> Profile --> Caller ID" and manually update the Caller ID name on each line. I just happened to check it because I was curious about data integrity after the migration... and well, it was messed up.

The data migration made me the Caller ID for every line on the account, so I had to fix that for each line.

T-Mobile had better warn people about this stuff, because there's going to be a massive influx of calls about incorrect account settings from Sprint customers.

Maybe that's why they've been doing this migration gradually.... So they don't get slammed with customer service calls about migrated account information which is now showing incorrect.

My account was moved to T-Mobile a few months ago but I didn't think to check if the Caller ID data is correct for the lines on my account.  Well I just checked it and sure enough, all the lines on my account show my name for the caller ID, instead of the user of the line.  When I went ahead and updated the names on the lines for caller ID, I experienced an epic fail of the website for this item.  After saved I saved the name, I went back to check that it actually did save the name and sure enough it did not, it still showed my name.  Does anyone know if you have to wait for a certain period of time of the caller ID name update to actually update? 

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5 hours ago, Member21 said:

My account was moved to T-Mobile a few months ago but I didn't think to check if the Caller ID data is correct for the lines on my account.  Well I just checked it and sure enough, all the lines on my account show my name for the caller ID, instead of the user of the line.  When I went ahead and updated the names on the lines for caller ID, I experienced an epic fail of the website for this item.  After saved I saved the name, I went back to check that it actually did save the name and sure enough it did not, it still showed my name.  Does anyone know if you have to wait for a certain period of time of the caller ID name update to actually update? 

It says that it can take up to 72 Hours for updates to take effect/show on the website and in the system. It took that long for my lines.

I have a feeling this issue affects a lot of people and T-Mobile hasn’t said anything about it AFAIK.

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Sitting in the KC convention center right now and the DAS here is still running on Sprint LTE gear. 15x15 B2 plus some B41. AT&T also has a B2 iDAS here. NR is weak enough in here that the in-building LTE network works better. There's definitely a > 1 Gbit backhaul site nearby though, as I got 800+ Mbps last night nearby, on 100+40 MHz n41 plus 20x20 n25.

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So, T-Mobile actually has two n25 carriers live here. In addition to the 20x20 one mentioned earlier, they also have a 5x5 one in the G block. So you can get 35x35 FDD NR here by aggregating n71+n25+n25, which I did earlier this week.

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8 hours ago, iansltx said:

So, T-Mobile actually has two n25 carriers live here. In addition to the 20x20 one mentioned earlier, they also have a 5x5 one in the G block. So you can get 35x35 FDD NR here by aggregating n71+n25+n25, which I did earlier this week.

I wondered what the second n25 carrier was that I was seeing on Cellmapper! I've yet to see it in person. Usually when I'm in town I'm on 100 n41 + 40 n41 + 20 n25. Haven't ever seen the second n25 channel. Pulled 1.2 Gbps on that configuration of SA NR in downtown Shawnee last time I was in town. Upload was around 90 Mbps. 

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