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Everything posted by Member21

  1. So in my experience, the crazy band hopping and frequent / brief "no data" episodes seem to be a market thing. I spend most of my time in my home area in Fairfield County, CT, but I have an office in Manhattan where I go a few times a month. I don't have a lot of time to use my phone when I'm in my city office, but I have never noticed the two (2) fundamental problems that I experience in CT all the time. For instance, in using the NY Times app, in CT I get "device offline, try again" many times a day, but I have never seen that while using it in NYC. My overall simplistic take on this is that they rush to add 5G all over the country, but that is step 1. Step 2 is to optimize it (logic on band selection, making sure there is appropriate backhaul, etc.). I feel that they prioritize step 2 in the major cities but the suburbs and other areas have to wait until they get to it. Would love to hear more about what is really happening. I miss the good old days of Sprint tri-band LTE working for me like it was supposed to: 2500 while out on the street, changing to 1900 in a building at the perimeter and changing to 800 while deep inside a building in a windowless office or a basement.
  2. So I had an even worse user experience today at my parents' townhouse style condo, where I haven't been since before I got my S21 with the T-Mobile SIM. They both have 2020 2nd Gen. iPhone SE's w/ the T-Mobile SIM, which stay parked on B71 (600). My S21 (with roaming turned off) has no service about 90% of the time, and then gets service from B71 or n71 about 10% of the time. It's crazy how the S21 5G will not stay on B71 or n71 and yet the non-5G iPhone SE's have no issue staying on B71 and that the network decides that the 5G phones need to constantly hop from band to band, even if that means going to no service. Hope they are actively fixing this on the back end.
  3. Thanks everyone. Later in the day, I went to an area of town where all carriers have weak service (a residential area where no one want a cell tower "in my backyard"). With my old S7, I would not even be able to get LTE, it would connect to borderline unusable 3G. However, with my S21, I now get n71 and n71 only. Thus, the user experience was way better there since it didn't have a choice. Hope they fix the issue that occurs elsewhere, which seems to be quite widespread. When I get some time (and patience), I may try to contact support.
  4. Just wanted to share my experience so far: -I'm in Fairfield County, CT and my house is shown on be on the edge of T-Mobile's "5G Ultra Capacity". -I upgraded my phone from an S7 to a Sprint S21 from Best Buy a few weeks ago. When Best Buy shipped it, the S21 included a factory installed Sprint SIM card and for some odd reason, they included another Sprint SIM card - stuck to the factory box with my BB order sticker, rather than include a T-Mobile SIM card. -When I activated the S21 online, the system told me it is highly recommended to install a T-Mobile SIM instead of a Sprint SIM (well, I would have if it was provided by your authorized retailer, lol). -I finally got around to ordering a T-Mobile SIM, which I installed last night. -When my S21 was on the Sprint SIM for a few weeks, on the 2nd floor of my house, it would stay on an unspecified 5G (I believe n41 (2500)). On the 1st floor of my house, 5G would drop and it would bounce between b12 (700) and b2 (1900). On the Sprint SIM, I never saw it connect to n71 or b71 (600). I used it on both floors with no issues (just technically slower on the 1st floor with no 5G, but not noticeable). -Now, with the T-Mobile SIM installed as of last night, I noticed a few things. First, I am noticing it being able to connect to n71 / b71 (600). But, with "more choices", it is bouncing around a LOT. On the 2nd floor, it bounces between n71, b71 (600), n41, b12 (700), b2 (1900). And on the 1st floor, it does a similar thing, but connects to n71 more so than on the 2nd floor, but it doesn't stay parked on n71. With all the bouncing around that it does, I seem to loose data service for a brief period while it is transitioning between bands. For instance, the NY Times and Twitter apps tell me "my device is not connected" and then after about 10 seconds, it works fine to load data. I never noticed this issue with the Sprint SIM in my S21 for a few weeks. So, although the T-Mobile SIM seems to make b71 / n71 (600) available (and of course SA 5G), the overall user experience in my case in my house is worse than that of the Sprint SIM. The network really aught to keep and leave my S21 on n71 while inside my house. I'm not sure what to expect in the future as far as real world improvements to the user experience. Are they continuing to optimize the network for proper common sense band selection? Also, is there anyway to report this to the network team and get actual results? (how do we even contact them these days? the My Sprint app? T-Mobile Twitter DM?)
  5. Got it, thanks (was thinking the toggle might still be there now in order to be able to select it as "on" and avoid using something older for calls like GSM (if that still exists)). Glad that it is nice and clean by being on with no way to turn it off.
  6. So my parents are legacy Sprint customers and both have 2020 iPhone SE's. They just received the new SIM cards that T-Mobile is pushing legacy Sprint customers to get. I helped them do the SIM swap and I noticed something very surprising. Before we did the swap, I was curious if VoLTE was on or off, so I went to: -Settings > Cellular > Cellular Data Options > Voice & Data and saw the VoLTE toggle, which was off. Then, after the SIM swap, the VoLTE toggle was gone! How could that be? I though T-Mobile is planning on carrying calls on VoLTE only?
  7. Thanks all. SA 5G is not important to me at this point. The aspects of a Sprint-SIM phone, including having non-keep sites as a fallback is more important to me at this point. If one gets a new SIM card with a new phone purchase (as mentioned in my original post, such as Best Buy providing on Sprint's behalf or requesting it through the My Sprint app), will it be the Sprint SIM by default? (that is, if you don't request a specific type?) Do TNX SIM cards need to be specifically requested? (either on an existing phone or an upgrade phone that is requesting a changeover to T-Mobile) Also, for new Sprint SIMs that are not TNX SIMs, will those need to be changed out to a New T-Mobile SIM once the Sprint network is completely decommissioned and New T-Mobile is in place?
  8. Hi All, wondering if someone can weigh on several things: First of, my situation: I'm still rocking an S7 and family members of mine have an iPhone 6 (ios updates ended a while ago) and an iPhone 7 (still gets ios updates). I received a letter from Sprint saying that my S7 will no longer work starting on 1/1/22 (due to no VoLTE support, etc.) The letter did not mention the old iPhones. The old iPhones do not have a VoLTE toggle in the settings (but my company supplied iPhone 7 on VZW has VoLTE and hence has the toggle). As far as my S7, I was thinking of replacing it anyway, so I am considering getting an unlocked S21, either from Best Buy (where I believe they will provide a SIM card on Sprint's behalf) or directly from Samsung (where I believe I would need to order a SIM card through the My Sprint app). My questions are as follows: 1) How is it that the old iPhones were not included in the Sprint "device end of life" letter. Will these old iPhones get the VoLTE toggle, maybe through a carrier update (especially on the 6, which doesn't get ios updates)? 2) For my potential S21 purchase, and maybe this is a silly question considering Sprint is really pushing all legacy customers to order a T-Mobile SIM card, but I presume that for all new phone purchases where Sprint provides the SIM (as mentioned above, either through Best Buy or the My Sprint app), the provided SIM will be a full on T-Mobile one? If so, will this SIM card no longer provide access to Sprint towers (unless it is a Sprint "keep site", which will eventually get moved over)?
  9. For those who currently have a 4G phone looking to buy an unlocked S21 directly from Samsung, if you order a sim card from Sprint via chat, will they send a TNX sim card by default? Or is there a non-TNX sim card available that would use Sprint as the primary network in non-5G areas where it would use Sprint 4G instead of T-Mobile 4G?
  10. Thanks for the info! I may actually wait for the 4a 5G since I can keep my plan. I do remember the activation fee being around $35 although currently Best Buy's website indicates $20, not bad considering a $50 discount. I'll bet Best Buy gets some type of kickback or monthly bonus from Sprint for all the activations they perform for both new lines and upgrades. I read somewhere that legacy T-Mobile stopped selling phones through Best Buy and other big box retailers years ago to cut cost.
  11. Hi Folks, wondering if you could weigh in on the following. I'm still rocking a 4 year old S7 and I'm on an Unlimited Freedom plan from 2017 w/ 2 lines for $100/month ($60 1st line + $40 2nd line) that includes HD streaming. My account is still on Sprint. I'm thinking of changing my phone to a Pixel 4a (the 2nd line phone is an iPhone 7 which would remain). I'm thinking of buying it unlocked from Best Buy online and activating it with Sprint during the checkout process. My question is, will my existing plan be able to remain intact, or will be I forced onto a current Sprint plan? The HD streaming is important to me and a current plan with HD steaming would raise the monthly fee to $120/month. I'm hoping that since it would be an unlocked "bring your own device" that the plan would not change. Also, how is it that Best Buy can provide a $50 discount on the phone for "activating today"? (and not relevant to me, but the discount is $100 for "activating today" for a new line) In addition, if I wait until the Pixel 4a 5G comes out, would that phone upgrade purchase force me onto a current plan (since 5G access would be required)?
  12. How's the battery life on this phone?
  13. If you have a new phone that supports Sprint VoLTE and you call a landline phone, does the call go over the regular old CDMA or does it initiate over LTE and then go into the landline network?
  14. Thanks. They all have the iPhone 6. Is there any way to fix the potential eCSFB issue on the A4?
  15. So family members of mine, who live in a condo, have had an Airave 4 since July 2019. They got it since there are a few dead spots in their condo where the macro site cannot reach (in the deepest portion of the condo, away from the exterior walls, but overall it's a small portion of the condo). Within the past few days, the A4 has been unusable as incoming calls go straight to voicemail (although outgoing calls work). They tried unplugging and plugging back in the A4, which did not help. They are now keeping the A4 unplugged and just using the marco site. Wondering if anyone else has seen this issue and if there are any fixes? The bigger question is, what is Sprint doing with A4's these days? Are they still sending them out and is it possible to get a replacement?
  16. Springboarding off this article, I wanted to further explore the question of: will folks with older Sprint phones, such at the iPhone 6 eventually be forced to get a new phone to be able to make phone calls? As the article says, CDMA will be shut down on 12/31/21. So, will phone calls be shut down on the example Sprint iPhone 6 on 12/31/21? Or will either or both of the following scenarios play out: -I believe Sprint phones have had GSM hardware for many years, mainly to allow the phone to make phone calls while roaming internationally (say in Europe, which I believe never had any CDMA carriers). So, would New T-Mobile allow the example Sprint iPhone 6 to make GSM calls? Or will GSM for calls itself be shut down and thus all calls will be on VoLTE? -With regard to VoLTE on Sprint phones, it's been for iPhone 8 & newer and Galaxy S8 and newer. However, I know that phones as old as say the iPhone 6 have the hardware for VoLTE (my company provided iPhone 6 on Verizon had it and it worked well). Sprint seems to be only enabling VoLTE on said newer phones. So, would New T-Mobile enable VoLTE on the hardware capable example Sprint iPhone 6? Not expecting anyone to have the answer to this, but perhaps a best guess?
  17. Just curious, are you folks ordering the unlocked version or the Sprint version? What are the pros and cons these days of the unlocked version vs. the Sprint version?
  18. For those of you with the unlocked Note 10 / 10+, what do you do for voicemail? I saw on Reddit that some folks are saying that the Sprint voicemail app can be downloaded from the Google Play Store. I tested this theory with my current phone (Sprint branded S7) and the Sprint voicemail app does not show up in the Play Store for me (despite being preinstalled and in use on my phone).
  19. How's the speed of the fingerprint scanner? Also, how's the battery life?
  20. It turns out that my GS7 connects to the A4 no problem along with an iPhone 6, but there is another iPhone 6 in the family that does not connect to the A4 consistently. The 1st iPhone 6 was initially having problems, but perhaps updating the carrier settings helped (it says "Sprint 36.1")? The 2nd iPhone 6 also says "Sprint 36.1" on the "carrier settings". First of, is 36.1 in fact the latest? Not sure why one iPhone 6 connects consistently and the other doesn't?
  21. Thank you! After my initial experience when the A4 was first set up and my phone did not stay consistently connected to it, I went back to their residence about 5 hours later (and I also updated the profile & PRL on my phone) and my phone latched on and stayed connected to the A4 for the entire time I was there (about 2 hours). During my initial experience 5 hours earlier, I made a Sprint to Sprint test call on the A4 and HD Voice was not working (HD Voice does work in their area on the macro network). I forgot to make a test call during the time I was there 5 hours later. Does the A4 support HD Voice for Sprint to Sprint calls?
  22. So my family members receive their A4 and I set it up this morning. A few notes and observations: -The reason they ordered the A4 is because in some areas of their residence, they get 2 bars and in other areas, they get no service. -After about 45 minutes, all 6 lights were on solid green. During the boot up process, the GPS light was flashing red for a very long time and I was a bit worried that that part would fail, but it all worked out in the end. -The A4 is located in a room that gets 2 bars from the macro site, but it happens to be where internet router is located. -After the set up was complete, my phone stayed connected to the macro site, even after several airplane mode toggles and restarts to my phone, My phone only connected to the A4 after I moved to an area of the residence that gets no service from the macro site. So, right now, when I walk around the residence, my phone switches back and forth between the macro site and the A4 (at least not while on a call). Has anyone else experienced this? Shouldn't the phone connect to the A4 when it is right in front of it? Will connection to the A4 while in the residence improve over time? -Also, even though all lights including the LTE light are solid green, I wasn't able to get working LTE on my phone. I thought a solid green light means that it is good to go? Could it be that even thought it is solid green, something is blocking data from flowing? Could this work itself out over time? Thanks for any insight!
  23. As I mentioned a few posts back, the A4 is not for me, but I am helping family members in another location in getting an A4. Could someone let me know approximately how long the wire is for the supplied GPS antenna? Also, just to chime in on ordering experience, I was told by the head of the household that Sprint told him it was ordered and he then got an email saying that it was being sent to his former house (where they haven't lived for 6 years!). It's in route right now and Sprint said they will have UPS re-direct it to the correct address. I can't believe the original Sprint rep who took the order didn't confirm the shipping address.
  24. Thank you for the replies! The router is: D-Link DIR-868L with Optimum branding. The router settings are accessed via the Optimum portal and no settings have ever been changed. I presume that Optimum may block access to some settings. Also, the modem is Arris TM1602, also with Optimum branding. I didn't realized that the A4 also provides WiFi. As a side note, I seem to vaguely remember when the original Airave first came out (years ago!), I read that they instructed the user to plug it directly into a modem and not into a router?
  25. Hi all, I am looking into the Airave 4 for family members of mine at another location and they have an ISP (Optimum) provided router. The set up seems to be pretty much "plug-n-play", but I noticed that the QS guide says "if on network, open UDP ports 53, 67, 500 & 4500 bi-directionally". Has anyone had to actually change any settings on their router to "open UDP ports"?
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