Jump to content

Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread


joshuam

Recommended Posts

dogatepoop.ashx_.jpeg

 

It's no big deal.

 

 

AJ

  • Like 3
Link to comment
Share on other sites

Next wave of Rootmetrics scores posted today. Not bad. These stats are compared with the stats from 2H 2014.

 

Boise, ID

Sprint went up from from 92.3 to 96.5 in Overall Performance.

Highlights

  • Data speeds faster than AT&T and Verizon in this market.
  • Top Text Performer
  • "Sprint’s median download speed increased from 4.1 Mbps to 9.9 Mbps"

Des Moines, IA

Sprint went up from 92.4 to 94.1 in Overall Performance.

Highlights

  • Top Text Performer
  • Faster than T-Mobile in this market.

Spokane, WA

Sprint went up from 94.3 to 95.4 in Overall Performance.

Highlights

  • Tied for first place in Reliability
  • Tied for first place in Call Performance
  • "Sprint’s median download speed increased from 4.8 Mbps to 8.3 Mbps."
  • Like 19
Link to comment
Share on other sites

Next wave of Rootmetrics scores posted today. Not bad. These stats are compared with the stats from 2H 2014.

 

Des Moines, IA

Sprint went up from 92.4 to 94.1 in Overall Performance.

Highlights

  • Top Text Performer
  • Faster than T-Mobile in this market.

 

 

i don't know if i would call being faster than T-Mobile in des moines a win.... even though they scored higher than T-Mobile when you look at the speed data sprint had 4.46 down and 4.27 up while T-Mobile had 5.99 down and 1.49 up. I would assume that the low upload speed on T-Mobile is what lowered their score. Considering T-Mobile doesn't have actual LTE in des moines (still just HSPA+).....

  • Like 1
Link to comment
Share on other sites

i don't know if i would call being faster than T-Mobile in des moines a win.... even though they scored higher than T-Mobile when you look at the speed data sprint had 4.46 down and 4.27 up while T-Mobile had 5.99 down and 1.49 up. I would assume that the low upload speed on T-Mobile is what lowered their score. Considering T-Mobile doesn't have actual LTE in des moines (still just HSPA+).....

True that, but I'd say it's relevant due to the nature that T-Mobile likes to tout it's own horn in having the Nation's fastest network.  With Sprint's "slow" reputation, I'd say it's worth noting when Sprint scores faster than T-Mobile, regardless of market.

  • Like 5
Link to comment
Share on other sites

I don't think T-Mobile operates the HSPA network in Des Moines anymore, they divested that to iWireless who hasn't yet upgraded to LTE yet.

 

 

Sent from my iPhone using Tapatalk

  • Like 2
Link to comment
Share on other sites

Sprint is very good at dealing with returns and cancellations.

 

Verizon, my experience with them in the 2000s, was bad, and I had to deal with the store afterwards.

 

My mother doesn't even deal with cs about our Uverse service, she calls retention for their better cs.

 

Cricket though, which I never got to try, as they refused to port my number (long story) had horrible cs. Very difficult dealing with.

  • Like 1
Link to comment
Share on other sites

Sprint is very good at dealing with returns and cancellations.

 

Verizon, my experience with them in the 2000s, was bad, and I had to deal with the store afterwards.

 

My mother doesn't even deal with cs about our Uverse service, she calls retention for their better cs.

 

Cricket though, which I never got to try, as they refused to port my number (long story) had horrible cs. Very difficult dealing with.

 

You know a company is terrible to deal with when they have better customer service for people who are looking to leave the company than those looking to fix an issue they have because of the company. 

  • Like 4
Link to comment
Share on other sites

You know a company is terrible to deal with when they have better customer service for people who are looking to leave the company than those looking to fix an issue they have because of the company. 

 

I feel like that's most companies though. Any company will be nicer to you if you seem like you're leaving. I know many people in my area that simply say they're calling to cancel service and they're switching to FiOS when in reality they just want their bill to go down.

  • Like 2
Link to comment
Share on other sites

I feel like that's most companies though. Any company will be nicer to you if you seem like you're leaving. I know many people in my area that simply say they're calling to cancel service and they're switching to FiOS when in reality they just want their bill to go down.

 

Most*.. Quite a few actually make the effort to provide the best service / cs possible but they're generally smaller entities that don't have the reach or the acknowledgement that these big major corporations have. 

  • Like 2
Link to comment
Share on other sites

I agree with all of the above statements about customer service. I'd prefer if these companies would have the option for in-store cs, as its usually, though not always easier to deal with issues in person. Although the costs of that are not as efficient.

  • Like 1
Link to comment
Share on other sites

I always make sure I go into corporate owned sprint stores and not authorized resellers. That helps with the cs experience.

In my area, the corp stores are awful. Every time I step foot in one, I get insurance added to my account, lol. Around my area, the resellers are EXCELLENT. They make an effort to earn customers in the future by helping however they can.

  • Like 3
Link to comment
Share on other sites

In my area, the corp stores are awful. Every time I step foot in one, I get insurance added to my account, lol. Around my area, the resellers are EXCELLENTLY. They make an effort to earn customers in the future by helping however they can.

There is one really awful corporate store nearby in DG, though the others around, including in AH is nice. I suppose it really just depends where to go.

  • Like 1
Link to comment
Share on other sites

I forgot to mention, as I'm trying to keep it short (even my aunt criticized me for writing a novel-like email to her I admit was very long). I'm not really against resellers so much, as long as there isn't a nearby corporate store to go to. Although that doesn't mean resellers don't staff nice people.

 

Still, my best experience at a cell phone store was back when I set up service at the local MetroPCS reseller. Very very nice representative who worked very well with me getting my Skype number ported to the service, which she setup and gave me plenty of service discounts relating to the activation.

Link to comment
Share on other sites

I've never had a problem with Sprint support in the 10 years I've been with them. Always been solid for me.

Their increasing use of international call centers is so damn frustrating. I was on the phone for 30 minutes looking to get the Wifi Connect and they had no clue what I Was talking about. Even directed the woman to the website.

 

After looking at the website, she kept trying to sell me a hotspot. Customer service has gone the way of Comcast.

post-12856-0-15961300-1434118532_thumb.jpg

Edited by banananuts87
  • Like 2
Link to comment
Share on other sites

I always make sure I go into corporate owned sprint stores and not authorized resellers. That helps with the cs experience.

 

In my area, there is no rule to whether corporate stores are better than resellers or vice versa.I've run into my fair share of good and bad corporate stores and affiliate stores. At this point it's a toss up and I just hope for the best when I walk in.

 

EDIT: I've also never connected to an international call center. All cs calls that I have made have connected me to someone from the U.S. AFAIK.

  • Like 1
Link to comment
Share on other sites

Had to go into a corporate store last weekend (mom gets a discount at her new job).

 

Long story short it took 6 people 50 minutes to get an N5 to activate.

 

Oh and someone had to physically get escorted out of the store because they were screaming at someone being helped when that person asked them to wait their turn. They did handle it well, imo.

  • Like 1
Link to comment
Share on other sites

I think every customer service call I've had since I got a new account when I purchased the Aquos Crystal last October has been through an International Call Bank. If technical, I will eventually get handed back stateside.

 

Using Nexus 6 on Tapatalk

Link to comment
Share on other sites

I've called a few times in the past few weeks and the Cs reps all have a strong Phillipino accent. All very nice and easy to understand but likely not a us based call center.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • So, in summary, here are the options I tested: T-Mobile intl roaming - LTE on SoftBank, routes back to the US (~220ms to 4.2.2.4) IIJ physical SIM - LTE on NTT, local routing Airalo - LTE on SoftBank and KDDI (seems to prefer SoftBank), routed through Singapore (SingTel) Ubigi - 5G on NTT, routed through Singapore (Transatel) US Mobile East Asia roaming - 5G on SoftBank, routed through Singapore (Club SIM) Saily - 5G on NTT, routed through Hong Kong (Truphone)...seems to be poorer routing my1010 - LTE on SoftBank and KDDI (seems to prefer KDDI), routed through Taiwan (Chunghwa Telecom) I wouldn't buy up on the T-Mobile international roaming, but it's a solid fallback. If you have the US Mobile roaming eSIM that's a great option. Otherwise Ubigi, Airalo, or my1010 are all solid options, so get whatever's cheapest. I wouldn't bother trying to find a physical SIM from IIJ...the Japanese IP is nice but there's enough WiFi that you can get a Japanese IP enough for whatever you need, and eSIM flexibility is great (IIJ as eSIM but seems a bit more involved to get it to work).
    • So, the rural part of the journey still has cell service for nearly all the way, usually on B18/19/8 (depending on whether we're talking about KDDI/NTT/SoftBank). I think I saw a bit of B28 and even n28 early on in the trip, though that faded out after a bit. Once we got to where we were going though, KDDI had enough B41 to pull 150+ Mbps, while NTT and SoftBank had B1/B3 IIRC. Cell service was likewise generally fine from Kawaguchiko Station to Tokyo on the express bus to Shinjuku Station, though there were some cases where only low-band LTE was available and capacity seemed to struggle. I also figured out what I was seeing with SoftBank on 40 MHz vs. 100 MHz n77: the 40 MHz blocks are actually inside the n78 band class, but SoftBank advertises them as n77, probably to facilitate NR CA. My phone likely preferred the 40 MHz slices as they're *much* lower-frequency, ~3.4 GHz rather than ~3.9, though of course I did see the 100 MHz slice being used rather often. By contrast, when I got NR on NTT it was either n28 10x10 or, more often, 100 MHz n78. As usual, EMEA bands on my S24 don't CA, so any data speeds I saw were the result of either one LTE carrier or one LTE carrier plus one NR carrier...except for B41 LTE. KDDI seems to have more B41 bandwidth live at this point, so my1010 or Airalo works well for this, and honestly while SoftBank and NTT 5G (in descending order of availability) have 5G that's readily available it may be diminishing returns, particularly given that I still don't know how to, as someone not from Hong Kong, get an eSIM that runs on SoftBank 5G that isn't the USM "comes for free with the unlimited premium package" roaming eSIM (NTT is easy enough thanks to Ubigi). In other news, I was able to borrow someone's Rakuten eSIM and...got LTE with it. 40 Mbps down, 20 Mbps up, 40ms latency to Tokyo while in Tokyo...which isn't any worse than the Japan-based physical SIMs I had used earlier. But not getting n77 or n257 was disappointing, though I had to test the eSIM from one spot rather than bouncing around the city to find somewhere with better reception. It's currently impossible to get a SIM as a foreigner that runs on Rakuten, so that was the best I could do. Also, I know my phone doesn't have all the LTE and 5G bands needed to take full advantage of Japanese networks. My S24 is missing: B21 (1500 MHz) - NTT B11 (1500 MHz) - KDDI, SoftBank B42 (3500 MHz) - NTT, KDDI, SoftBank n79 (4900 MHz) - NTT Of the above, B42/n79 are available on the latest iPhones, though you lose n257, and I'm guessing you're not going to find B11/B21 on a phone sold outside Japan.
    • T-Mobile acquiring SoniqWave's 2.5 GHz spectrum  Another spectrum speculator down! T-Mobile is acquiring all of their BRS/EBS licenses and their leases. Details are lacking but it looks like T-Mobile might be giving them 3.45GHz in exchange in some of the markets where they're acquiring BRS/EBS to sweeten the deal and stay below the spectrum screen. Hopefully NextWave is at the negotiating table with T-Mobile so NYC can finally get access to the full BRS/EBS band as well.  — — — — — Edit: Turns out this is a spectrum swap where T-Mobile is basically giving them DoD spectrum in a bunch of markets in exchange for all of SoniqWave's BRS/EBS. SoniqWave will likely turn around and sell the DoD spectrum to AT&T whenever the FCC removes the 40MHz cap.
    • Maybe. The taller buildings on one side of the street all have Fios access and the NYCHA buildings are surrounded by Verizon macros that have mmWave. I don’t think this site will add much coverage. It’d be better off inside the complex itself.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...