Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread

[Arysyn]

That's like asking which you like better: dog crap or cat crap?

Excellent analogy!

[JossMan]

That's like asking which you like better: dog crap or cat crap?

[WiWavelength]

 

It's no big deal.

 

 

AJ

[Ascertion]

Next wave of Rootmetrics scores posted today. Not bad. These stats are compared with the stats from 2H 2014.

 

Boise, ID

Sprint went up from from 92.3 to 96.5 in Overall Performance.

Highlights

• Data speeds faster than AT&T and Verizon in this market.
• Top Text Performer
• "Sprint’s median download speed increased from 4.1 Mbps to 9.9 Mbps"

Des Moines, IA

Sprint went up from 92.4 to 94.1 in Overall Performance.

Highlights

• Top Text Performer
• Faster than T-Mobile in this market.

Spokane, WA

Sprint went up from 94.3 to 95.4 in Overall Performance.

Highlights

• Tied for first place in Reliability
• Tied for first place in Call Performance
• "Sprint’s median download speed increased from 4.8 Mbps to 8.3 Mbps."

[bmoses]

Next wave of Rootmetrics scores posted today. Not bad. These stats are compared with the stats from 2H 2014.

 

Des Moines, IA

Sprint went up from 92.4 to 94.1 in Overall Performance.

Highlights

• Top Text Performer
• Faster than T-Mobile in this market.

 

 

i don't know if i would call being faster than T-Mobile in des moines a win.... even though they scored higher than T-Mobile when you look at the speed data sprint had 4.46 down and 4.27 up while T-Mobile had 5.99 down and 1.49 up. I would assume that the low upload speed on T-Mobile is what lowered their score. Considering T-Mobile doesn't have actual LTE in des moines (still just HSPA+).....

[Ascertion]

i don't know if i would call being faster than T-Mobile in des moines a win.... even though they scored higher than T-Mobile when you look at the speed data sprint had 4.46 down and 4.27 up while T-Mobile had 5.99 down and 1.49 up. I would assume that the low upload speed on T-Mobile is what lowered their score. Considering T-Mobile doesn't have actual LTE in des moines (still just HSPA+).....

True that, but I'd say it's relevant due to the nature that T-Mobile likes to tout it's own horn in having the Nation's fastest network.  With Sprint's "slow" reputation, I'd say it's worth noting when Sprint scores faster than T-Mobile, regardless of market.

[Fraydog]

I don't think T-Mobile operates the HSPA network in Des Moines anymore, they divested that to iWireless who hasn't yet upgraded to LTE yet.

 

 

Sent from my iPhone using Tapatalk

[NYC126]

http://m.androidcentral.com/hows-your-carrier-support-check-out-these-rankings

 

Looks like Sprint is improving customer support.

[joshuam]

http://m.androidcentral.com/hows-your-carrier-support-check-out-these-rankings

 

Looks like Sprint is improving customer support.

I would definitely have to agree with that. Their online support is usually excellent.

[coorsleftfield]

I've never had a problem with Sprint support in the 10 years I've been with them. Always been solid for me.

[JossMan]

Keep it up Sprint!  

[Arysyn]

Sprint is very good at dealing with returns and cancellations.

 

Verizon, my experience with them in the 2000s, was bad, and I had to deal with the store afterwards.

 

My mother doesn't even deal with cs about our Uverse service, she calls retention for their better cs.

 

Cricket though, which I never got to try, as they refused to port my number (long story) had horrible cs. Very difficult dealing with.

[lilotimz]

Sprint is very good at dealing with returns and cancellations.

 

Verizon, my experience with them in the 2000s, was bad, and I had to deal with the store afterwards.

 

My mother doesn't even deal with cs about our Uverse service, she calls retention for their better cs.

 

Cricket though, which I never got to try, as they refused to port my number (long story) had horrible cs. Very difficult dealing with.

 

You know a company is terrible to deal with when they have better customer service for people who are looking to leave the company than those looking to fix an issue they have because of the company. 

[Paynefanbro]

You know a company is terrible to deal with when they have better customer service for people who are looking to leave the company than those looking to fix an issue they have because of the company. 

 

I feel like that's most companies though. Any company will be nicer to you if you seem like you're leaving. I know many people in my area that simply say they're calling to cancel service and they're switching to FiOS when in reality they just want their bill to go down.

[lilotimz]

I feel like that's most companies though. Any company will be nicer to you if you seem like you're leaving. I know many people in my area that simply say they're calling to cancel service and they're switching to FiOS when in reality they just want their bill to go down.

 

Most*.. Quite a few actually make the effort to provide the best service / cs possible but they're generally smaller entities that don't have the reach or the acknowledgement that these big major corporations have. 

[Arysyn]

I agree with all of the above statements about customer service. I'd prefer if these companies would have the option for in-store cs, as its usually, though not always easier to deal with issues in person. Although the costs of that are not as efficient.

[coorsleftfield]

I always make sure I go into corporate owned sprint stores and not authorized resellers. That helps with the cs experience.

[joshuam]

I always make sure I go into corporate owned sprint stores and not authorized resellers. That helps with the cs experience.

In my area, the corp stores are awful. Every time I step foot in one, I get insurance added to my account, lol. Around my area, the resellers are EXCELLENT. They make an effort to earn customers in the future by helping however they can.

[Arysyn]

In my area, the corp stores are awful. Every time I step foot in one, I get insurance added to my account, lol. Around my area, the resellers are EXCELLENTLY. They make an effort to earn customers in the future by helping however they can.

There is one really awful corporate store nearby in DG, though the others around, including in AH is nice. I suppose it really just depends where to go.

[Arysyn]

I forgot to mention, as I'm trying to keep it short (even my aunt criticized me for writing a novel-like email to her I admit was very long). I'm not really against resellers so much, as long as there isn't a nearby corporate store to go to. Although that doesn't mean resellers don't staff nice people.

 

Still, my best experience at a cell phone store was back when I set up service at the local MetroPCS reseller. Very very nice representative who worked very well with me getting my Skype number ported to the service, which she setup and gave me plenty of service discounts relating to the activation.

[banananuts87]

I've never had a problem with Sprint support in the 10 years I've been with them. Always been solid for me.

Their increasing use of international call centers is so damn frustrating. I was on the phone for 30 minutes looking to get the Wifi Connect and they had no clue what I Was talking about. Even directed the woman to the website.

 

After looking at the website, she kept trying to sell me a hotspot. Customer service has gone the way of Comcast.

Edited June 12, 2015 by banananuts87

[Paynefanbro]

I always make sure I go into corporate owned sprint stores and not authorized resellers. That helps with the cs experience.

 

In my area, there is no rule to whether corporate stores are better than resellers or vice versa.I've run into my fair share of good and bad corporate stores and affiliate stores. At this point it's a toss up and I just hope for the best when I walk in.

 

EDIT: I've also never connected to an international call center. All cs calls that I have made have connected me to someone from the U.S. AFAIK.

[kojitsari]

Had to go into a corporate store last weekend (mom gets a discount at her new job).

 

Long story short it took 6 people 50 minutes to get an N5 to activate.

 

Oh and someone had to physically get escorted out of the store because they were screaming at someone being helped when that person asked them to wait their turn. They did handle it well, imo.

[S4GRU]

I think every customer service call I've had since I got a new account when I purchased the Aquos Crystal last October has been through an International Call Bank. If technical, I will eventually get handed back stateside.

 

Using Nexus 6 on Tapatalk

[Jones]

I've called a few times in the past few weeks and the Cs reps all have a strong Phillipino accent. All very nice and easy to understand but likely not a us based call center.