Jump to content

Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread


joshuam

Recommended Posts

I wonder how aggressively Sprint plans to swap out the Clearwire equipment as part of its CapEx surge. DC’s downtown core could really benefit from Massive MIMO. I’ll have to check out the Macy’s too!
Good find. I’ll keep an eye on that page too.
Sprint has really thrown down the gauntlet for this year’s “Big Game” in Minneapolis: http://newsroom.sprint.com/network-big-game.htm
......and those upgrades are permanent!
The preparation for the Presidential Inauguration in January 2017 seems like it was the last large scale CapEx surge for DC: http://newsroom.sprint.com/sprints-dc-network-ready-to-support-great-american-tradition-presidential-inauguration.htm
Here’s how Sprint prepared for the Pope to visit DC (and elsewhere) before that: http://newsroom.sprint.com/preparing-for-pope-francis.htm
And here’s the after-action report: http://newsroom.sprint.com/capturing-and-sharing-the-pope-francis-visit.htm
Perhaps we need a “Big Game” in DC! [emoji3]
The twin cities area isn't bad. I life here so I would know. There's around a Dozen or so Clearwire sites here.

Sent from my SM-G950U using Tapatalk

  • Like 2
Link to comment
Share on other sites

V30+ review with Sprint model

Pretty good review but more so the positive things said about Sprint service in Manhattan. Granted, these are the same results that were posted on twitter last week. We just need to see more of these type of reviews on devices when using a Sprint model in 2018.  

  • Like 1
Link to comment
Share on other sites

21 hours ago, JThorson said:

I wonder even with all the upgrades if they will still have COW's; though it doesn't sound like they need it.

That’s a good question. No mention of COW’s in the article at all.

I hope Sprint continues to devote this level of CapEx to each “Big Game” City market going forward.

Link to comment
Share on other sites

https://twitter.com/SprintCTO/status/948586846044524544

Dr. Saw is speaking at Citi’s 2018 Global TMT West Conference in Las Vegas, NV on Wednesday, Jan. 10, 2018 at 2:45 PM ET.

A livestream/replay will be available and I’m sure SeekingAlpha will have a transcript as well.

  • Like 4
Link to comment
Share on other sites

https://www.rcrwireless.com/20180103/business/softbank-continues-to-buy-up-sprint-stock-tag17

SoftBank has been picking up more Sprint stock. It’s at 84.1% ownership now. Max is 85%, at which point it’s required to buy the rest of Sprint’s stock.

Link to comment
Share on other sites

So let me ask a big question... the elephant in the room so to speak. I’ve been considering hopping on the free year promo, and i’ve Been doing some research on reddit, here and on slickdeals and one thing that has jumped at me is that it seems like Sprint’s customer service has gone down the toilet and is now mostly out of the country. Is this the case or are people mostly exaggerating their Sprint CS horror stories? 

Link to comment
Share on other sites

I'd say this...

 

I don't need customer support. If my phone works and doesn't have issues then I'll never have a reason to call. If they're giving away a free year of service what have you got to lose? Once you get it set up and everything (the whole free year you set it all up online or call the number in the slick deals thread) you're set up and done.

 

Forget the bill for a while and ride the wave. I'd expecting this promo won't continue much longer based on things I've heard mentioned (don't have a source handy) but I seem to recall them saying the rates will have to go up a bit in the next year (2018) so that's now.

If you're the type of user who (for whatever reason) needs to talk to someone. then the customer support being bad (which again I can't say if it's good or bad from my zero experience) might be a deal breaker for you. So then I'd say pass.

 

but if the coverage in your area is good and the speeds good enough for you then what do you have to lose?

Just my 2 cents through.

 

-J

  • Like 2
Link to comment
Share on other sites

7 hours ago, TheCUJuan said:

So let me ask a big question... the elephant in the room so to speak. I’ve been considering hopping on the free year promo, and i’ve Been doing some research on reddit, here and on slickdeals and one thing that has jumped at me is that it seems like Sprint’s customer service has gone down the toilet and is now mostly out of the country. Is this the case or are people mostly exaggerating their Sprint CS horror stories? 

I think people truly overestimate what CS (from any carrier) should be able to handle. But I find that using online Chat CS has worked well for me. I do believe Sprint is in transition of fully embracing online/automated based CS, but I think it's a bit too soon for quite a bit of folks. 

Sprint does have an image problem, some of it deserved, most are not. So I'd take 85% of the comments as bandwagon haters. 

  • Like 6
Link to comment
Share on other sites

13 hours ago, TheCUJuan said:

So let me ask a big question... the elephant in the room so to speak. I’ve been considering hopping on the free year promo, and i’ve Been doing some research on reddit, here and on slickdeals and one thing that has jumped at me is that it seems like Sprint’s customer service has gone down the toilet and is now mostly out of the country. Is this the case or are people mostly exaggerating their Sprint CS horror stories? 

I had to call Sprint CS recently for a billing issue (which I eventually got resolved, at asking to speak to a manager).  When speaking with both representatives, I had the impression that they were both out of country.

  • Like 1
Link to comment
Share on other sites

I had to call Sprint CS recently for a billing issue (which I eventually got resolved, at asking to speak to a manager).  When speaking with both representatives, I had the impression that they were both out of country.
I use Boost and have had CS nightmares. I got charged twice for the same month. When I called the representative said I wasn't charged twice and, I could tell he wanted to get my off the phone. He had a bad attitude. I got the issue fixed but, with a different employee.

Sent from my SM-G950U using Tapatalk

Link to comment
Share on other sites

Tarek Robbiati was pretty instrumental in helping Sprint cut cost creatively. Wouldnt have been a bad thing if he had stuck around for a bit longer. Hopefully, his influence on cost efficiency lingers long after his departure. 

  • Like 3
Link to comment
Share on other sites

17 minutes ago, imex99 said:

Good or bad?

Sent from my Pixel 2 XL using Tapatalk
 

Mentioned in the news release:

http://newsroom.sprint.com/sprint-names-accomplished-telecom-and-cable-industry-executive-michel-combes-as-president-chief-financial-officer.htm

Makes sense given Sprint’s deal with Altice (Background: http://newsroom.sprint.com/sprint-altice-usa-announce-strategic-mvno-agreement.htm)

Most recently, he served as CEO, and previously Chief Operating Officer, of Altice N.V., a convergent global leader in telecom, content, media, entertainment, and advertising, and chairman and CEO onf SFR Group, a leading French telecommunications and media company. During his tenure he led the company through the integration of newly acquired U.S. businesses, developed significant partnerships and media rights to bring exciting and in-demand content to its customers.

Link to comment
Share on other sites

So let me get this straight, Robbiati was instrumental in helping Sprint cut cost and he is to be replaced by Combes who resigned at Altice because that company was losing a lot of customers. Things that make you go hmmmm.

  • Like 5
Link to comment
Share on other sites

8 minutes ago, twospirits said:

So let me get this straight, Robbiati was instrumental in helping Sprint cut cost and he is to be replaced by Combes who resigned at Altice because that company was losing a lot of customers. Things that make you go hmmmm.

Yeah. Tarek really brought things under control.

This could have been part of the Altice Deal all along. When Tarek was speaking about it at those investor events last year, I’ll bet he knew at the time that he would be replaced in the new year by this person.

Link to comment
Share on other sites

3 minutes ago, twospirits said:

So let me get this straight, Robbiati was instrumental in helping Sprint cut cost and he is to be replaced by Combes who resigned at Altice because that company was losing a lot of customers. Things that make you go hmmmm.

Cable companies are so stuck on finding ways to force you to stick with them, instead of creatively enhancing the user experience and making themselves indispensable to the customer base, things will continue to spiral downward. Until that day comes (probably no time soon) they will continue to bleed customers. 

Link to comment
Share on other sites

11 minutes ago, twospirits said:

So let me get this straight, Robbiati was instrumental in helping Sprint cut cost and he is to be replaced by Combes who resigned at Altice because that company was losing a lot of customers. Things that make you go hmmmm.

His departure from Altice was also tied to the heavy debt they took on during his acquisition spree, but another thing he accomplished was 'stabilizing' ALU before selling it to Nokia. That is a bit more worrisome for me.

  • Like 3
Link to comment
Share on other sites

51 minutes ago, grapkoski said:

His departure from Altice was also tied to the heavy debt they took on during his acquisition spree, but another thing he accomplished was 'stabilizing' ALU before selling it to Nokia. That is a bit more worrisome for me.

Hmmm this guy doesn't sound like too much of a winner.  The stock is down to $5.57 from the news. 

Link to comment
Share on other sites

4 hours ago, Tengen31 said:

I use Boost and have had CS nightmares. I got charged twice for the same month. When I called the representative said I wasn't charged twice and, I could tell he wanted to get my off the phone. He had a bad attitude. I got the issue fixed but, with a different employee.

Sent from my SM-G950U using Tapatalk
 

Any prepaid is going to have terrible customer service. You arent going to get the savings over post paid and not pay for it somewhere.  The carriers cut customer service to the bone on their prepaid brands. 

Link to comment
Share on other sites

19 hours ago, TheCUJuan said:

So let me ask a big question... the elephant in the room so to speak. I’ve been considering hopping on the free year promo, and i’ve Been doing some research on reddit, here and on slickdeals and one thing that has jumped at me is that it seems like Sprint’s customer service has gone down the toilet and is now mostly out of the country. Is this the case or are people mostly exaggerating their Sprint CS horror stories? 

I use the chat option on the sprint web site if i ever have a question/issue, which is basically never. i have had a great experience with it.

I would also like to add, I've been with Sprint since 1997.

  • Like 3
Link to comment
Share on other sites

Yup, it's 2018 people. Calling CS is pretty much asking to speak to someone abroad. I have had to speak to Amazon chat about 4 times in the past year and with any issue ranging from billing and refunds to simply not receiving my package and getting a replacement package, the online chat solved it in 5 minutes.

My dad insists on calling customer service when he has an issue but is always the first person to complain that he can't understand the person on the other end. Beyond accents, voices over the phone aren't that clear sometimes.

  • Like 1
Link to comment
Share on other sites

8 hours ago, derrph said:

Hmmm this guy doesn't sound like too much of a winner.  The stock is down to $5.57 from the news. 

Here’s FW’s take on him: https://www.fiercewireless.com/wireless/sprint-s-claure-replaces-cfo-former-altice-exec-michel-combes

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • So, in summary, here are the options I tested: T-Mobile intl roaming - LTE on SoftBank, routes back to the US (~220ms to 4.2.2.4) IIJ physical SIM - LTE on NTT, local routing Airalo - LTE on SoftBank and KDDI (seems to prefer SoftBank), routed through Singapore (SingTel) Ubigi - 5G on NTT, routed through Singapore (Transatel) US Mobile East Asia roaming - 5G on SoftBank, routed through Singapore (Club SIM) Saily - 5G on NTT, routed through Hong Kong (Truphone)...seems to be poorer routing my1010 - LTE on SoftBank and KDDI (seems to prefer KDDI), routed through Taiwan (Chunghwa Telecom) I wouldn't buy up on the T-Mobile international roaming, but it's a solid fallback. If you have the US Mobile roaming eSIM that's a great option. Otherwise Ubigi, Airalo, or my1010 are all solid options, so get whatever's cheapest. I wouldn't bother trying to find a physical SIM from IIJ...the Japanese IP is nice but there's enough WiFi that you can get a Japanese IP enough for whatever you need, and eSIM flexibility is great (IIJ as eSIM but seems a bit more involved to get it to work).
    • So, the rural part of the journey still has cell service for nearly all the way, usually on B18/19/8 (depending on whether we're talking about KDDI/NTT/SoftBank). I think I saw a bit of B28 and even n28 early on in the trip, though that faded out after a bit. Once we got to where we were going though, KDDI had enough B41 to pull 150+ Mbps, while NTT and SoftBank had B1/B3 IIRC. Cell service was likewise generally fine from Kawaguchiko Station to Tokyo on the express bus to Shinjuku Station, though there were some cases where only low-band LTE was available and capacity seemed to struggle. I also figured out what I was seeing with SoftBank on 40 MHz vs. 100 MHz n77: the 40 MHz blocks are actually inside the n78 band class, but SoftBank advertises them as n77, probably to facilitate NR CA. My phone likely preferred the 40 MHz slices as they're *much* lower-frequency, ~3.4 GHz rather than ~3.9, though of course I did see the 100 MHz slice being used rather often. By contrast, when I got NR on NTT it was either n28 10x10 or, more often, 100 MHz n78. As usual, EMEA bands on my S24 don't CA, so any data speeds I saw were the result of either one LTE carrier or one LTE carrier plus one NR carrier...except for B41 LTE. KDDI seems to have more B41 bandwidth live at this point, so my1010 or Airalo works well for this, and honestly while SoftBank and NTT 5G (in descending order of availability) have 5G that's readily available it may be diminishing returns, particularly given that I still don't know how to, as someone not from Hong Kong, get an eSIM that runs on SoftBank 5G that isn't the USM "comes for free with the unlimited premium package" roaming eSIM (NTT is easy enough thanks to Ubigi). In other news, I was able to borrow someone's Rakuten eSIM and...got LTE with it. 40 Mbps down, 20 Mbps up, 40ms latency to Tokyo while in Tokyo...which isn't any worse than the Japan-based physical SIMs I had used earlier. But not getting n77 or n257 was disappointing, though I had to test the eSIM from one spot rather than bouncing around the city to find somewhere with better reception. It's currently impossible to get a SIM as a foreigner that runs on Rakuten, so that was the best I could do. Also, I know my phone doesn't have all the LTE and 5G bands needed to take full advantage of Japanese networks. My S24 is missing: B21 (1500 MHz) - NTT B11 (1500 MHz) - KDDI, SoftBank B42 (3500 MHz) - NTT, KDDI, SoftBank n79 (4900 MHz) - NTT Of the above, B42/n79 are available on the latest iPhones, though you lose n257, and I'm guessing you're not going to find B11/B21 on a phone sold outside Japan.
    • T-Mobile acquiring SoniqWave's 2.5 GHz spectrum  Another spectrum speculator down! T-Mobile is acquiring all of their licenses and their leases. Details are lacking but it looks like T-Mobile might be giving them 3.45GHz in exchange in some of the markets where they're acquiring BRS/EBS to sweeten the deal and stay below the spectrum screen. Hopefully NextWave is at the negotiating table with T-Mobile so NYC can finally get access to the full BRS/EBS band as well. 
    • Maybe. The taller buildings on one side of the street all have Fios access and the NYCHA buildings are surrounded by Verizon macros that have mmWave. I don’t think this site will add much coverage. It’d be better off inside the complex itself.
    • Looks like a great place for for FWA. Many apartment dwellers only have one overpriced choice.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...