Do this do that do more of this do that with a little more this, right.
The problem is that Sprint didn't complete the first step and they're already on step four. They should be walking before they go running.
The survey is about customer satisfaction, if they aren't happy, they aren't happy.
Want customer stories about not being happy, head over to Reddit. Some sound like actual problems, not just uneducated whining.
http://www.reddit.com/r/sprint