HTC Pre-Order Thread

[Odell]

I still haven't gotten as much a a peep from Sprint! No email or call! So as far a most people would know they should have already gotten their phones! I am so getting my $36 activation and $45 upgrade fee back for this BS! My account still shows we'll try to get it to you before the natinal launch and on the sprint site in my orders it says in progress. Also my account balanace still shows negative -211 dollar. Arg Sprint get your crap together! At least call, text or email me letting me know I'm being screwed!

 

5th

 

How are you getting screwed? When you pre-ordered they said they would do their best to get the phone to you by or before the launch date. The phone hasn't officially launched due to circumstances that are apparently out of Sprint's control.

 

I can understand the frustration of not getting something when you expected but I don't see how Sprint is screwing anybody over on this one.

[echo4papa]

Speaking of the activation fee. I replaced my wife's phone two weeks ago at BB, (she wasn't interested in waiting for the new Evo she just wanted to get rid of her Hero), and there was no activation charge on my next statement, but they did update the data charge to make sure they were hitting me for another $10 a month.

[unccjester]

Apparently our pre-orders are free from customs! Let's hope to see some shipping e-mails / dates tomorrow!!!

 

http://insidesprintnow.wordpress.com/

 

 

HTC EVO 4G LTE: Cleared by Customs

 

20

05

2012

 

It would appear that customs has cleared the HTC EVO 4G LTE. According to the TaiPei Times:

“In a twist to the US’ import ban on various HTC Corp (宏達電) smartphones, the company yesterday said some of its products blocked by US customs because of patent-infringement concerns had been allowed to enter the US market after passing the customs’ review.”

I have not seen anything internally yet as far as shipping dates, but I would expect to have that info either later tonight or super early in the morning. I do know there were several plans drafted based on when they would be cleared, so I’ll get that info and match it up and see where we’re at. Hang tight, it’s going to be a fast paced next 24 hours! And who knew customs worked on the weekend for commercial stuff!

Thanks to about 200 people that sent me this article! I was out at brunch and having drinks with some friends on a lazy day, and had no expectations of anything breaking today At least now I’ve got some snooping to do.

[themuffinman]

Additional update:

 

http://focustaiwan.tw/ShowNews/WebNews_Detail.aspx?Type=aECO&ID=201205210005

[echo4papa]

Way to quiet today. I was hoping for some action, some movement, some shipping, some SOMETHING! lol

[Mofus]

It's the calm before the storm.

[majicman]

An update from ISN's Twitter: @InsideSprintNow

UPDATE: Some of our EVOs have cleared customs, but not entire shipment. Updating blog w/details in the next few minutes.

[Fraydog]

Excellent.

[meatman1964]

latest update all evo have cleared customs. Let the shipping begin.

 

warehouse is processing pre-orders and delivery is expected by 5/24

http://insidesprintn...nsidesprintnow/

 

sprint has confirmed delivery by the 24 on their website

 

http://community.sprint.com/baw/community/sprintblogs/announcements/blog/2012/05/16/htc-evo-4g-lte-update

Edited May 21, 2012 by meatman1964

[david279]

Wonder what this means for my wirefly preorder?

[Odell]

Wonder what this means for my wirefly preorder?

 

This from the Inside Sprint Now Twitter Feed

 

InsideSprintNow

Oh.. and for those curious, there shoud be info about the full launch day, 3rd pty, etc.. by mid AM tomorrow. You'll know as soon as i do

[Rickie546]

here is from my order

Last updated: 05/21/2012 Product ID Description Qty. Order Date Tracking # APX325CKT HTC EVO 4G LTE 1 2012-05-07 Status: Thank you for pre-ordering the EVO 4G LTE. We will do our best to get it to you by Thursday, May 24. You will receive a shipping confirmation email with tracking number the moment your new phone ships. We apologize but we cannot support any further cancel requests at this time as our warehouse is processing orders. However, you may refuse shipment or call to request a return kit once you receive shipment.

[S4GRU]

My order status has also updated to the same as Rickie's above.

 

Robert via Kindle Fire using Forum Runner

[Mofus]

All I hear are crickets around here. Anybody get their tracking info yet? Some at Android central forums are reporting as such.

 

Here's their number if you want to creep their tracking page...1ZE79525NY92387370

[blemas]

I just called Best Buy Customer service to inquire about about my order and they told me that my expected release date is 5/29......I hope they are wrong.

[Fifth313ment]

All I hear are crickets around here. Anybody get their tracking info yet? Some at Android central forums are reporting as such.

 

Here's their number if you want to creep their tracking page...1ZE79525NY92387370

 

Repost for those who want a tracking number, follow my instructions even if a tracking number is not showing on Sprint.com or on your order page:

 

Image or it's not real shot above!

 

I just went to UPS track by reference as the user before me said and put my Sprint account number as reference, my zip code and choose USA as shipping country and that above came up. I'm not sure if I should be happy as it says 2 day air? Shouldn't it be next day? I won't be getting it til Friday by that fact?

 

My Sprint.com/myorder shows,

"Thank you for pre-ordering the EVO 4G LTE. We will do our best to get it to you by Thursday, May 24. You will receive a shipping confirmation email with tracking number the moment your new phone ships. We apologize but we cannot support any further cancel requests at this time as our warehouse is processing orders. However, you may refuse shipment or call to request a return kit once you receive shipment."

 

And my Sprint.com order info under See My Bill > See My Order History shows

Order in Progress

 

Also my Sprint account still shows a negative balance of -$211.99 which is the cost of the phone plus my states sales tax. Man is Sprint backwards! I also never received the "delayed" email many others that preordered from Sprint had gotten saying the phone was delayed! The only email I have from Sprint is my order purchase receipt and THAT IS IT! So if I wasn't vigilant checking online I would be left to think the phone was lost or stolen! Sprint has still yet to send me a text message, call or email that I would not be getting my phone "on or before Friday May 18th" and then it was "on or before Thursday, May 24th" only to now have it become "by Thursday, May 24" with the "on or before" language removed?

 

And don't tell me they didn't know till days before the launch that the phone might be delayed as many sites reported they knew they were going to have issues but tried to squeak through anyway! Remember "Risk with Mitigation!" on the HTC EVO 4G LTE paperwork on s4gru.com? Sprint has been pissing off their loyal customers for NO REASON WHATSOEVER!?

 

Where is the SprintInsider and why has he been so quiet since yesterday? He would have given himself away today by saying he wasn't able to make the conference call so something has to be up as everyone would say hey it's Bill (him)? Something isn't right or the guy at insidesprintnow.wordpress.com is Dan Hesse himself! There is no way Sprint wouldn’t track him down and hang him, not literally but after the lawyers he may have wished they did. This site and Twitter account have now been cited in many news stories and even in the official Sprint forums so either they already know who he is and approve of having an under the table news source to get info out to customers without the pressure of getting things wrong in the mainstream press?

 

But to me it makes no sense as I would have more appreciation for Sprint if they supported an official blog, maybe even this one? Wouldn’t it be cool if Sprint had this blogger on their official site? Maybe even Dan Hesse himself could post from time to time? I like Hesse and I thought his move to buy MetroPCS made sense as Sprint could have launched MetroPCS’ own LTE network as their own and we could have been using LTE on our soon to be new EVO LTEs in the old MetroPCS markets! Man think how cool that would have been as Sprint could have hooked their backhaul onto MetroPCS superior network technology and they would have sped up the LTE launch by a year plus! Hesse is the man and Sprint needs to keep him around and learn a thing or two!

 

5th :-\

[centermedic]

Repost for those who want a tracking number, follow my instructions even if a tracking number is not showing on Sprint.com or on your order page:

 

Image or it's not real shot above!

 

I just went to UPS track by reference as the user before me said and put my Sprint account number as reference, my zip code and choose USA as shipping country and that above came up. I'm not sure if I should be happy as it says 2 day air? Shouldn't it be next day? I won't be getting it til Friday by that fact?

 

My Sprint.com/myorder shows,

 

And my Sprint.com order info under See My Bill > See My Order History shows

 

Also my Sprint account still shows a negative balance of -$211.99 which is the cost of the phone plus my states sales tax. Man is Sprint backwards! I also never received the "delayed" email many others that preordered from Sprint had gotten saying the phone was delayed! The only email I have from Sprint is my order purchase receipt and THAT IS IT! So if I wasn't vigilant checking online I would be left to think the phone was lost or stolen! Sprint has still yet to send me a text message, call or email that I would not be getting my phone "on or before Friday May 18th" and then it was "on or before Thursday, May 24th" only to now have it become "by Thursday, May 24" with the "on or before" language removed?

 

And don't tell me they didn't know till days before the launch that the phone might be delayed as many sites reported they knew they were going to have issues but tried to squeak through anyway! Remember "Risk with Mitigation!" on the HTC EVO 4G LTE paperwork on s4gru.com? Sprint has been pissing off their loyal customers for NO REASON WHATSOEVER!?

 

Where is the SprintInsider and why has he been so quiet since yesterday? He would have given himself away today by saying he wasn't able to make the conference call so something has to be up as everyone would say hey it's Bill (him)? Something isn't right or the guy at insidesprintnow.wordpress.com is Dan Hesse himself! There is no way Sprint wouldn’t track him down and hang him, not literally but after the lawyers he may have wished they did. This site and Twitter account have now been cited in many news stories and even in the official Sprint forums so either they already know who he is and approve of having an under the table news source to get info out to customers without the pressure of getting things wrong in the mainstream press?

 

But to me it makes no sense as I would have more appreciation for Sprint if they supported an official blog, maybe even this one? Wouldn’t it be cool if Sprint had this blogger on their official site? Maybe even Dan Hesse himself could post from time to time? I like Hesse and I thought his move to buy MetroPCS made sense as Sprint could have launched MetroPCS’ own LTE network as their own and we could have been using LTE on our soon to be new EVO LTEs in the old MetroPCS markets! Man think how cool that would have been as Sprint could have hooked their backhaul onto MetroPCS superior network technology and they would have sped up the LTE launch by a year plus! Hesse is the man and Sprint needs to keep him around and learn a thing or two!

 

5th :-\

So let me see if I have this right. You have a love hate relationship with Sprint?

[Odell]

The screenshot says that a shipping label was created on May 22. Shipped via 2nd Day Air would put arrival on May 24. That's Thursday by my calendar.

 

The phrasing that I think keeps getting missed here is "We will do our best". I don't see that as a promise or commitment to a certain day. I see it as they will do their best, BUT, there is a chance that they will miss that date.

[unccjester]

I just got my tracking number by reference as well and I have 2nd day air as well, which I'm not happy about. We were supposed to have Overnight Next Day PM, per the method I put on page 6. If you grab your DM order number and throw it at the end of this:

 

https://myaccountportal.sprint.com/servlet/ecare?inf_action=orderLines&orderId=

 

...while logged into your sprint account (See My Bill > Recent Order Status section) it will show exactly that. I'm showing Friday delivery on mine as well and of course I work 7-7 that night. Hopefully, the UPS truck will show up after my wife gets home unless a signature's required. I'm going to try and hunt down the option to not require one in the UPS MyChoice options.I may even call Sprint about it, but I think it's too late at this point.

[themuffinman]

The screenshot says that a shipping label was created on May 22. Shipped via 2nd Day Air would put arrival on May 24. That's Thursday by my calendar.

 

The phrasing that I think keeps getting missed here is "We will do our best". I don't see that as a promise or commitment to a certain day. I see it as they will do their best, BUT, there is a chance that they will miss that date.

 

I would add to what you said but I really don't see the point.

[imex99]

 

Will have my phone tomorrow

 

Sent from my PG86100 using Tapatalk 2

[unccjester]

Scheduled For Early Delivery On: Thursday, 05/24/2012

Originally Scheduled For Delivery On: Friday, 05/25/2012

Approximate Delivery Time: 2:00 PM - 6:00 PM

Last Location: Louisville, KY, United States, Wednesday, 05/23/2012

 

Disregard my previous statement - looks like Sprint's making it right!

Edited May 23, 2012 by unccjester

[imex99]

Called my local sprint store and best buy, have accessories and selling them.

 

Sent from my PG86100 using Tapatalk 2

[jegillis]

No need to check by reference for me, Got email notification from Sprint that the phone was shipped!

[Rock_Paper_Scissors_]

Got my Tracking Number. EVO 4g lte is now in transit. It says it will be at my door by the end of tomorrow. 24 May 2012

Edited May 23, 2012 by Rock_Paper_Scissors_