JDP121 Posted October 10, 2015 Share Posted October 10, 2015 Just went to a Sprint corporate store about both of our phones having touch screen issues. The tech immediately asked for our info and ordered new ones for us to be shipped to our house. Painless process for us. Hopefully the new models have the problem fixed because I love this phone. Sent from my LGLS991 using Tapatalk My new one is working really well compared to the other one. Updated to zv6 and did a reset on it to clear out any type of bugs and havent had any touch screen problems or anything with the new one. Quote Link to comment Share on other sites More sharing options...
mirskyc Posted October 10, 2015 Share Posted October 10, 2015 My G4 just bricked yesterday. it gets stuck in the Sprint screen or LG screen. Called sprint and they said it was cover for free. They refrained from calling it a Recall. I did have to mention it for them to look for it though. They said i could go to a store to get a new one for no cost. Wasted an hour at the store for them to tell me it was a known issue and they had to order one cause they have none in stock. Just ended up leaving and doing it over the phone. Quote Link to comment Share on other sites More sharing options...
scottm48 Posted October 22, 2015 Share Posted October 22, 2015 Just picked up a G4 yesterday (came from a G3). Any tips that you guys have that for me that may have not been available with the G3? Quote Link to comment Share on other sites More sharing options...
elkaku Posted October 22, 2015 Share Posted October 22, 2015 I'm kinda disappointed by the g4.... To the extent of having the thought of trying out an iPhone..... Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
smooth25 Posted October 22, 2015 Share Posted October 22, 2015 I'm kinda disappointed by the g4.... To the extent of having the thought of trying out an iPhone..... Sent from my LGLS991 using Tapatalk I see absolutely no advantages of an iPhone over the G4 IMHO. You pay more for an iPhone and receive less features. But hey i guess many people believe ios is worth it. Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Dkoellerwx Posted October 22, 2015 Share Posted October 22, 2015 I'm kinda disappointed by the g4.... To the extent of having the thought of trying out an iPhone..... Sent from my LGLS991 using Tapatalk In what ways? Back up your statement... Quote Link to comment Share on other sites More sharing options...
elkaku Posted October 23, 2015 Share Posted October 23, 2015 I see absolutely no advantages of an iPhone over the G4 IMHO. You pay more for an iPhone and receive less features. But hey i guess many people believe ios is worth it. Sent from my LGLS991 using Tapatalk Not that i believe iOs is better.... Cuz its not.... But its the only top brand i haven't tried Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
smooth25 Posted October 23, 2015 Share Posted October 23, 2015 Not that i believe iOs is better.... Cuz its not.... But its the only top brand i haven't tried Sent from my LGLS991 using Tapatalk What disappointed you about the G4? Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
elkaku Posted October 23, 2015 Share Posted October 23, 2015 What disappointed you about the G4? Sent from my LGLS991 using Tapatalk First one didn't made to the third month... And froze half the screen .... But the biggest disappointment was the battery ...... I mean...... I confirmed that all the battery reviews are crap... Because im a mild to heavy user and it doesn't last a working day.... (thats 7.5 hours)... What really impressed me was the camera .... This is on way another league..... Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
smooth25 Posted October 23, 2015 Share Posted October 23, 2015 First one didn't made to the third month... And froze half the screen .... But the biggest disappointment was the battery ...... I mean...... I confirmed that all the battery reviews are crap... Because im a mild to heavy user and it doesn't last a working day.... (thats 7.5 hours)... What really impressed me was the camera .... This is on way another league..... Sent from my LGLS991 using Tapatalk I agree about the battery. Thats pretty much the only negative but I have extra batteries so it's no issue and I never need to find an outlet or charger. Sent from my LGLS991 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
jeffcarp Posted October 23, 2015 Share Posted October 23, 2015 First one didn't made to the third month... And froze half the screen .... But the biggest disappointment was the battery ...... I mean...... I confirmed that all the battery reviews are crap... Because im a mild to heavy user and it doesn't last a working day.... (thats 7.5 hours)... What really impressed me was the camera .... This is on way another league..... Sent from my LGLS991 using Tapatalk I think all this focus on battery life and all these reviews that purport to suggest what battery life people should expect are such a joke anyway. The battery life is so heavily dependent on the network signal strength that it is just impossible to know what level of battery life to expect when network strength varies block to block. 2 Quote Link to comment Share on other sites More sharing options...
Dkoellerwx Posted October 23, 2015 Share Posted October 23, 2015 First one didn't made to the third month... And froze half the screen .... But the biggest disappointment was the battery ...... I mean...... I confirmed that all the battery reviews are crap... Because im a mild to heavy user and it doesn't last a working day.... (thats 7.5 hours)... What really impressed me was the camera .... This is on way another league..... Sent from my LGLS991 using Tapatalk I agree about the battery. Thats pretty much the only negative but I have extra batteries so it's no issue and I never need to find an outlet or charger. Sent from my LGLS991 using Tapatalk The screen was a hardware defect that has been corrected ... hence the recall. But that battery, yeah that battery just plain sucks... 1 Quote Link to comment Share on other sites More sharing options...
olando.mccall Posted October 23, 2015 Share Posted October 23, 2015 I keep hearing about a recall and I have yet to see anything about it beside he say she say. Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Dkoellerwx Posted October 23, 2015 Share Posted October 23, 2015 I keep hearing about a recall and I have yet to see anything about it beside he say she say. Sent from my LGLS991 using Tapatalk It was distributed to employees, but no public announcement was made that I am aware of. If you got your device previous to this month, and are having issues, most corporate stores should replace it (as long as they are informed). Quote Link to comment Share on other sites More sharing options...
olando.mccall Posted October 23, 2015 Share Posted October 23, 2015 It was distributed to employees, but no public announcement was made that I am aware of. If you got your device previous to this month, and are having issues, most corporate stores should replace it (as long as they are informed).I'm having freezing and lagging and I bought my phone this month..not sure if it'd a premonition of issues to come.. Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
scottm48 Posted October 23, 2015 Share Posted October 23, 2015 I'm having freezing and lagging and I bought my phone this month..not sure if it'd a premonition of issues to come.. Sent from my LGLS991 using Tapatalk Did your box have a white circle sticker on it? That is apparently the way the retail employees know that the device is a new one, not a bad device. Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
olando.mccall Posted October 23, 2015 Share Posted October 23, 2015 Did your box have a white circle sticker on it? That is apparently the way the retail employees know that the device is a new one, not a bad device. Sent from my LGLS991 using Tapatalk In think it was rectangular, but I remember the date being oct 1 Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Dkoellerwx Posted October 23, 2015 Share Posted October 23, 2015 In think it was rectangular, but I remember the date being oct 1 Sent from my LGLS991 using Tapatalk Anything sold before October 4th would be on the faulty hardware. I got mine in July, and haven't seen any of the reported issues, but it's possible you might have gotten a bad one. Sent from my LG G4 1 Quote Link to comment Share on other sites More sharing options...
elkaku Posted October 24, 2015 Share Posted October 24, 2015 (edited) Anything sold before October 4th would be on the faulty hardware. I got mine in July, and haven't seen any of the reported issues, but it's possible you might have gotten a bad one. Sent from my LG G4 So it's just a matter of time until my second one goes bust.... Cuz i first bought it on the release week and 2 months after ......BOOM...... Left half of screen busted.... Sent from my LGLS991 using Tapatalk Edited October 24, 2015 by elkaku Quote Link to comment Share on other sites More sharing options...
jeffcarp Posted October 24, 2015 Share Posted October 24, 2015 I'm having freezing and lagging and I bought my phone this month..not sure if it'd a premonition of issues to come.. Sent from my LGLS991 using Tapatalk Did you get a firmware update in that time? Quote Link to comment Share on other sites More sharing options...
olando.mccall Posted October 24, 2015 Share Posted October 24, 2015 No it was already updated to the latest just checked the box and the mfg date is 09/2015 Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
ipatella Posted October 24, 2015 Share Posted October 24, 2015 Is there anyway to address the situation before the phone is unusable? I doubt sprint would swap phones out just willy nilly, but I also find it uneasy to use a phone that may mess up at any time. Quote Link to comment Share on other sites More sharing options...
conquereddroiduser Posted October 25, 2015 Share Posted October 25, 2015 Is there anyway to address the situation before the phone is unusable? I doubt sprint would swap phones out just willy nilly, but I also find it uneasy to use a phone that may mess up at any time.Yes, it is a recall. Find a corporate store that does repairs and call them to ask about swapping Sent from my Nexus 5 using Tapatalk Quote Link to comment Share on other sites More sharing options...
olando.mccall Posted October 25, 2015 Share Posted October 25, 2015 Yes, it is a recall. Find a corporate store that does repairs and call them to ask about swapping Sent from my Nexus 5 using Tapatalk I went to a corp store and they don't know anything about a recall, I can't find in statements from Sprint or LG about there being one, unless someone here has some proof, its just rumors... Sent from my LGLS991 using Tapatalk Quote Link to comment Share on other sites More sharing options...
elkaku Posted October 25, 2015 Share Posted October 25, 2015 I went to a corp store and they don't know anything about a recall, I can't find in statements from Sprint or LG about there being one, unless someone here has some proof, its just rumors... Sent from my LGLS991 using Tapatalk Normal..... We clients almost always know more than employees Sent from my LGLS991 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
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