Jump to content

Marcelo Claure, Town Hall Meetings, New Family Share Pack Plan, Unlimited Individual Plan, Discussion Thread


joshuam

Recommended Posts

Customers ranting on Facebook do NOT reflect a representative sample of any company's customer base or their concerns.

It is not a representative of a a company's customer base as long as you don't have similar company to compare to.  In this case, if you go to Tmobile, Verizon or Att's facebook, they have a lot less unhappy customers unless these companies were able to delete those complaints.  I don't think they can only Facebook can.  

  • Like 1
Link to comment
Share on other sites

It is not a representative of a a company's customer base as long as you don't have similar company to compare to.  In this case, if you go to Tmobile, Verizon or Att's facebook, they have a lot less unhappy customers unless these companies were able to delete those complaints.  I don't think they can only Facebook can.  

 

Really? I see tons of complaints about all the carriers on Facebook. Go to Verizon and you see A LOT of billing complaints. Go to AT&T and you see dropped call complains and billing complaints. Go to T-Mobile and you see tons of complaints about slow service, problems with the bill, and coverage. Seems like they all have their issues. Yes Sprint has a lot of complaints too.

  • Like 3
Link to comment
Share on other sites

Sorry but if Sprint decides to call whatever flavor of LTE Plus as 5G they'll be a laughing stock.  They'll call it WIMAX 5G or whatever.

 

Even though no one needs speeds even above 1 carrier B41...

 

Hey, AT&T called their HSPA+ 4G. So why not calling LTE Advanced 5G. 

Link to comment
Share on other sites

Really? I see tons of complaints about all the carriers on Facebook. Go to Verizon and you see A LOT of billing complaints. Go to AT&T and you see dropped call complains and billing complaints. Go to T-Mobile and you see tons of complaints about slow service, problems with the bill, and coverage. Seems like they all have their issues. Yes Sprint has a lot of complaints too.

The issue is Facebook itself, not a comparison between the different carriers on Facebook. The user that feels the need to complain on Facebook is not the typical customer. That's like saying that political caucus participants represent the typical voter.
  • Like 1
Link to comment
Share on other sites

The issue is Facebook itself, not a comparison between the different carriers on Facebook. The user that feels the need to complain on Facebook is not the typical customer. That's like saying that political caucus participants represent the typical voter.

 

That is the point I was trying to make. People are far more likely to tell you about their negative experience than their positive experience. I have never really seen someone post "OMG I just LOVE paying my cell phone bill each month! The service is totally amazing".

  • Like 1
Link to comment
Share on other sites

So when should it be called 5G?

 

This isn't just about speeds. It's about capacity.

 

I guess when they ratify actual 5G standards and the equipment is developed and released. We probably will see some some trickle down of some of the technologies and as lte continues to develop we may see a '4.5G' service passed off as 5g. Tmobile did it with hspda, it wasn't really 4g, it was 3.5G with plenty of spectrum thrown at it. There's technology and there's marketing, one needs advanced degrees and talent, the other requires $20 coffees, a Prius and pretentious glasses with little rectangular lenses. One should be lauded and the other should result in mandatory drowning, sadly society seems to have it the wrong way round.

Link to comment
Share on other sites

I'm personally not a huge fan of focus groups. As far as sample sizes go, they are extremely small. What I'd love to see is Sprint's polling of their own customers and tracking of customer satisfaction over time. It would be interesting to see if or what the uptick of it is under Claure.

 

Sent from my SM-N920V using Tapatalk

  • Like 1
Link to comment
Share on other sites

I'm personally not a huge fan of focus groups. As far as sample sizes go, they are extremely small. What I'd love to see is Sprint's polling of their own customers and tracking of customer satisfaction over time. It would be interesting to see if or what the uptick of it is under Claure.

 

Sent from my SM-N920V using Tapatalk

They're tracking NPS currently. I'm sure they are benchmarking against industry, too.

  • Like 2
Link to comment
Share on other sites

Some big news for NYC Today:

 

Sprint Launches LTE Plus in New York City

  • LTE Plus is now available in 191 Markets
  • Since the beginning of the year, Sprint doubled the speed and capacity of more than 900 2.5GHz cell sites across the New York Metropolitan Area with the deployment of two-channel carrier aggregation.
  • According to Sprint’s analysis of Nielsen Mobile Performance data, Sprint now delivers the fastest LTE download speeds in New York.
  • Within the past six months, Sprint has added or upgraded service at several popular locations such as Rockefeller Center, the 9/11 Memorial, Jacob Javits Center, JFK International Airport, and The Intrepid Sea, Air & Space Museum.
  • Sprint continues to lead with more stations on air to-date than any other carrier. Sprint is contracted to complete all seven phases of 279 underground stations in the New York City subway project. Sprint will be deploying 4G LTE to all underground stations and service will be ready for customers in 2017.

Also, see this video:

 

https://www.youtube.com/watch?v=B1G-lZgVjjc

 

 

Great job Sprint!

  • Like 10
Link to comment
Share on other sites

Some big news for NYC Today:

 

Sprint Launches LTE Plus in New York City

  • LTE Plus is now available in 191 Markets
  • Since the beginning of the year, Sprint doubled the speed and capacity of more than 900 2.5GHz cell sites across the New York Metropolitan Area with the deployment of two-channel carrier aggregation.
  • According to Sprint’s analysis of Nielsen Mobile Performance data, Sprint now delivers the fastest LTE download speeds in New York.
  • Within the past six months, Sprint has added or upgraded service at several popular locations such as Rockefeller Center, the 9/11 Memorial, Jacob Javits Center, JFK International Airport, and The Intrepid Sea, Air & Space Museum.
  • Sprint continues to lead with more stations on air to-date than any other carrier. Sprint is contracted to complete all seven phases of 279 underground stations in the New York City subway project. Sprint will be deploying 4G LTE to all underground stations and service will be ready for customers in 2017.

Also, see this video:

 

https://www.youtube.com/watch?v=B1G-lZgVjjc

 

 

Great job Sprint!

Actually this is not as big of a news as you think.  It might be negative from an investor's standpoint.  When I first read it, I thought the article mentioned 900 small cell site was added in New York city.  The initial exuberance was immediately disconnected as soon as I found out that is not the case.  Pretty much everything in the article is old news.  From investor's standpoint, if it is old news it is best not to reiterate it especially when they are expecting something else.  

Link to comment
Share on other sites

Actually this is not as big of a news as you think. It might be negative from an investor's standpoint. When I first read it, I thought the article mentioned 900 small cell site was added in New York city. The initial exuberance was immediately disconnected as soon as I found out that is not the case. Pretty much everything in the article is old news. From investor's standpoint, if it is old news it is best not to reiterate it especially when they are expecting something else.

 

Old news? Sprint went from probably averaging 2-3mbs to nearly 10x that in a matter of weeks (ID say about a month and a half ago they started deploying CA)

 

So no, this is not old news, and yes Sprint being the fastest in the biggest city in the world (Verizon's home turf, which they have invested an insane amount of money) is kindof a big deal.

  • Like 10
Link to comment
Share on other sites

Actually this is not as big of a news as you think.  It might be negative from an investor's standpoint.  When I first read it, I thought the article mentioned 900 small cell site was added in New York city.  The initial exuberance was immediately disconnected as soon as I found out that is not the case.  Pretty much everything in the article is old news.  From investor's standpoint, if it is old news it is best not to reiterate it especially when they are expecting something else.  

 

This isn't old news. Sprint is now outperforming the other carriers in NYC, and it only gets better from here when 3xCA goes live. Hopefully the iPhone 7 has 3xCA so Sprint can easily migrate all those people on iPhone Forever to it.

  • Like 1
Link to comment
Share on other sites

Most news sprint puts out about it's network is going to be old news if you follow this site. That is why everyone gets so excited before a conference call then are let down by "old news".  Like the next big Shentel call will probably focus on the new sites and new B41 but if you read here then that is not really big news.

 

It is just more of a confirmation.

  • Like 1
Link to comment
Share on other sites

Maybe old news is wrong wording. Investors already expected that the least Sprint can do for its network is carrier aggregation because that requires little spending and time. What they really expect is small cells expansion because that costs money. And so far they see little progress in this area and rightfully so they believe that Sprint is cash constrained and even SoftBank is not willing to approve those capital expenditure. 2 things that will immediately restore investors confidence: SoftBank announce bidding for auction and or sprint post something like 5000 small cells already up and running.

Link to comment
Share on other sites

Maybe old news is wrong wording. Investors already expected that the least Sprint can do for its network is carrier aggregation because that requires little spending and time. What they really expect is small cells expansion because that costs money. And so far they see little progress in this area and rightfully so they believe that Sprint is cash constrained and even SoftBank is not willing to approve those capital expenditure. 2 things that will immediately restore investors confidence: SoftBank announce bidding for auction and or sprint post something like 5000 small cells already up and running.

 

See this article from December 1, 2015: New York prepares for surge in small cell deployments

 

 

New York City is preparing to solicit bids for new city streetlight poles that can accommodate more small cells, hoping to capture carrier spending before mobile operators lose patience with the city and turn to commercial property owners to secure sites. More than 2,200 cells have already been deployed in New York, and the city’s senior wireless strategist has another 8,800 applications on his desk from carriers and from systems integrators like Crown Castle, ExteNet Systems and Mobilitie.

 

“Just Sprint alone, in New York City, wants over 2,000 new small cells in an 18-month period, and in order for them to do that they are going to have to look at the use of locations at which they may have to place small cell equipment in multi-tenant type structures,” explained city wireless strategist Alphonso Jenkins, deputy commissioner for telecommunications planning.

 

Link to comment
Share on other sites

If there weren't already some small cells in NYC, then Sprint users there wouldn't be seeing speed improvements. That said there is still a lot of work that needs to be done.

 

Sent from my SM-N920V using Tapatalk

  • Like 2
Link to comment
Share on other sites

 

Here's the presentation where Sprint's VP of network planning was talking. Also note Stephen Bye is now CTO of CSPIRE.

 

Sent from my SM-N920V using Tapatalk

Link to comment
Share on other sites

I was thinking the same thing. They're probably there in some places but we just don't know where to look yet.

 

Sent from my Nexus 6 using Tapatalk

Have you looked at site permits with the city of New York? That would be a good place to start.

 

Sent from my SM-N920V using Tapatalk

  • Like 1
Link to comment
Share on other sites

Have you looked at site permits with the city of New York? That would be a good place to start.

 

Sent from my SM-N920V using Tapatalk

 

I don't think a lot of that permit information is publicly available. 

  • Like 1
Link to comment
Share on other sites

I don't think a lot of that permit information is publicly available.

There is a section of new York permitting specifically for telecommunications so yes it'd publicly available.

 

Sent from my Nexus 5X

  • Like 3
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • So, in summary, here are the options I tested: T-Mobile intl roaming - LTE on SoftBank, routes back to the US (~220ms to 4.2.2.4) IIJ physical SIM - LTE on NTT, local routing Airalo - LTE on SoftBank and KDDI (seems to prefer SoftBank), routed through Singapore (SingTel) Ubigi - 5G on NTT, routed through Singapore (Transatel) US Mobile East Asia roaming - 5G on SoftBank, routed through Singapore (Club SIM) Saily - 5G on NTT, routed through Hong Kong (Truphone)...seems to be poorer routing my1010 - LTE on SoftBank and KDDI (seems to prefer KDDI), routed through Taiwan (Chunghwa Telecom) I wouldn't buy up on the T-Mobile international roaming, but it's a solid fallback. If you have the US Mobile roaming eSIM that's a great option. Otherwise Ubigi, Airalo, or my1010 are all solid options, so get whatever's cheapest. I wouldn't bother trying to find a physical SIM from IIJ...the Japanese IP is nice but there's enough WiFi that you can get a Japanese IP enough for whatever you need, and eSIM flexibility is great (IIJ as eSIM but seems a bit more involved to get it to work).
    • So, the rural part of the journey still has cell service for nearly all the way, usually on B18/19/8 (depending on whether we're talking about KDDI/NTT/SoftBank). I think I saw a bit of B28 and even n28 early on in the trip, though that faded out after a bit. Once we got to where we were going though, KDDI had enough B41 to pull 150+ Mbps, while NTT and SoftBank had B1/B3 IIRC. Cell service was likewise generally fine from Kawaguchiko Station to Tokyo on the express bus to Shinjuku Station, though there were some cases where only low-band LTE was available and capacity seemed to struggle. I also figured out what I was seeing with SoftBank on 40 MHz vs. 100 MHz n77: the 40 MHz blocks are actually inside the n78 band class, but SoftBank advertises them as n77, probably to facilitate NR CA. My phone likely preferred the 40 MHz slices as they're *much* lower-frequency, ~3.4 GHz rather than ~3.9, though of course I did see the 100 MHz slice being used rather often. By contrast, when I got NR on NTT it was either n28 10x10 or, more often, 100 MHz n78. As usual, EMEA bands on my S24 don't CA, so any data speeds I saw were the result of either one LTE carrier or one LTE carrier plus one NR carrier...except for B41 LTE. KDDI seems to have more B41 bandwidth live at this point, so my1010 or Airalo works well for this, and honestly while SoftBank and NTT 5G (in descending order of availability) have 5G that's readily available it may be diminishing returns, particularly given that I still don't know how to, as someone not from Hong Kong, get an eSIM that runs on SoftBank 5G that isn't the USM "comes for free with the unlimited premium package" roaming eSIM (NTT is easy enough thanks to Ubigi). In other news, I was able to borrow someone's Rakuten eSIM and...got LTE with it. 40 Mbps down, 20 Mbps up, 40ms latency to Tokyo while in Tokyo...which isn't any worse than the Japan-based physical SIMs I had used earlier. But not getting n77 or n257 was disappointing, though I had to test the eSIM from one spot rather than bouncing around the city to find somewhere with better reception. It's currently impossible to get a SIM as a foreigner that runs on Rakuten, so that was the best I could do. Also, I know my phone doesn't have all the LTE and 5G bands needed to take full advantage of Japanese networks. My S24 is missing: B21 (1500 MHz) - NTT B11 (1500 MHz) - KDDI, SoftBank B42 (3500 MHz) - NTT, KDDI, SoftBank n79 (4900 MHz) - NTT Of the above, B42/n79 are available on the latest iPhones, though you lose n257, and I'm guessing you're not going to find B11/B21 on a phone sold outside Japan.
    • T-Mobile acquiring SoniqWave's 2.5 GHz spectrum  Another spectrum speculator down! T-Mobile is acquiring all of their licenses and their leases. Details are lacking but it looks like T-Mobile might be giving them 3.45GHz in exchange in some of the markets where they're acquiring BRS/EBS to sweeten the deal and stay below the spectrum screen. Hopefully NextWave is at the negotiating table with T-Mobile so NYC can finally get access to the full BRS/EBS band as well. 
    • Maybe. The taller buildings on one side of the street all have Fios access and the NYCHA buildings are surrounded by Verizon macros that have mmWave. I don’t think this site will add much coverage. It’d be better off inside the complex itself.
    • Looks like a great place for for FWA. Many apartment dwellers only have one overpriced choice.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...