Jump to content

HTC EVO lte connection issues


dpullen

Recommended Posts

With all the reports of issues with the EVO LTE getting a 4G connection (requiring manual toggles, forcing LTE-only mode, etc), how many of us have contacted Sprint?

 

I recall Robert saying that he suspected that Sprint has had multiple contacts and that they were aware of the issue, but I wanted to start a tally of various facts:

  • Who actually has contacted them
  • What their response was
  • What steps they had you take to debug the issue
  • Whether or not the Sprint rep seemed to have a clue
  • How many of you returned/swapped phones
  • Any other relevant facts?

My hope is that there is a trend of increasing awareness/acknowledgement that there is a problem, that HTC is working on a fix, and some sort of timeframe as to when we might see that fix in an OTA...

 

Thanks,

- Dave

Link to comment
Share on other sites

I am worried about this as well. Not sure why o keep getting bumped to 3g and it won't go back unless I "force" it. I am willing to contact them, although vanilla technical support wouldn't seem to help any. Better contact???

Link to comment
Share on other sites

Based on lab reports from back in april(first reported here on s4gru), this is an issue that sprint was already well aware of. So personally I am quite surprised that they haven't released a fix for this issue as yet.

Link to comment
Share on other sites

  • 1 month later...

Haven't heard of any updates on this issue since the last update that was sent out. Hopeful this is something that can be fixed with an update and that it will be sent out sometime soon. The more I read about other phones the more I realize that the EVO LTE has a greater issue. I original thought it was gaps in the network now I realize the phone plays a much greater part in the problem.

  • Like 1
Link to comment
Share on other sites

There should be an update coming out soon as HTC just released the source code for the last update and that's the pattern they have been staying with.

 

I have kept my insurance for this reason alone. As soon as I have some LTE to play with and this phone is still doing the LTE dance I will be bringing it into the store over and over and over....

 

Sent from my C64 w/Epyx FastLoad cartridge

  • Like 1
Link to comment
Share on other sites

There should be an update coming out soon as HTC just released the source code for the last update and that's the pattern they have been staying with.

 

 

Thanks for the heads up. Knowing my luck I will be in Phoenix when the update comes out and will have to wait and see how much of an improvement it is.

Link to comment
Share on other sites

Went to the sprint store today. Was told it doesn't connect to LTE because san Antonio isn't an LTE market. Lmao.

Gonna call as soon as I get home.

sent from my LTEVO

Edited by 2k4mach
Link to comment
Share on other sites

Went to the sprint store today. Was told it doesn't connect to LTE because san Antonio isn't an LTE market. Lmao.

Gonna call as soon as I get home.

sent from my LTEVO

 

Figured they would try that.. Only way to disprove them is to test side by side with another phone model.

 

Sent from my C64 w/Epyx FastLoad cartridge

Link to comment
Share on other sites

 

Figured they would try that.. Only way to disprove them is to test side by side with another phone model.

 

Sent from my C64 w/Epyx FastLoad cartridge

 

That's my plan, take in my daughter's iphone5 with me so when they say that I can show them LTE.

 

sent from my LTEVO

Link to comment
Share on other sites

 

That's my plan, take in my daughter's iphone5 with me so when they say that I can show them LTE.

 

sent from my LTEVO

 

Watch them say that the LTE is "special"... Let us know how this goes as i will be doing the same when LTE is here except with a S3 and EVO until they swap me to an S3.

 

Sent from my C64 w/Epyx FastLoad Cartridge

  • Like 1
Link to comment
Share on other sites

allright just got off the phone with sprint. weather or not any of this is true i have no clue. i was told that they are aware of the connection issues and there will be another update soon to correct these issues. i told the guy if there not fixed soon i will be calling back until it either gets fixed or the phone is replaced with 1 that can actually connect and hold an lte connection like the s3 or the ip5 that are on my account.

Link to comment
Share on other sites

I would require they open a ticket. Otherwise they just fluff you off and say whatever to get you off the phone.

 

If a ticket is opened it all goes through the right process and gets seen by other people.

 

Sent from my C64 w/Epyx FastLoad cartridge

Link to comment
Share on other sites

allright just got off the phone with sprint. weather or not any of this is true i have no clue. i was told that they are aware of the connection issues and there will be another update soon to correct these issues. i told the guy if there not fixed soon i will be calling back until it either gets fixed or the phone is replaced with 1 that can actually connect and hold an lte connection like the s3 or the ip5 that are on my account.

 

Maybe they are aware but chances are they are telling you what they think you want to hear. Over the weekend I opened a ticket with HTC and it reamains open because they state that their isn't an issue that they are aware of. They are telling me it must be a equipment issue either mine or Sprints. I am hopeful that one day this issue is solved but at current I am not sure either side knows where the issue really is or cares enough to solve the problem right away. In the end those of us who bought the phone are left with the problem.

 

Sent from my EVO using Forum Runner

  • Like 1
Link to comment
Share on other sites

As someone who has worked in a call center....(not sprint)

 

From my experience there was zero communication between reps and the " engineers" . That is, there was no mechanism in place for corporate to know what the peons were calling in to complain about.

 

That is, if 100 people called in with issue x, there was no way to communicate that to anyone who could do anything about it. All rep can do is open support page and see if its a "known issue" and if not, do the standard troubleshooting (ie, power cycle, profile update etc)

Link to comment
Share on other sites

Oh God Oh God Oh God!

Now I am thinking I went wrong moving to the Gnex! I moved from my beloved NS4g to the Gnex as I had no WIMAX in my location within the North Texas market, and as I posted here I am having signal issues, insofar as my experience is not lining up to the map.

But, I LOVE my unlocked toroplus with stock jb!

 

I got the phone 2 weeks ago, and now am thinking I should switch it with the gs3....

 

Thoughts???????????/

 

This is too disconcerting for me, I'm trading up for a Samsung GSIII. I've been impatient enough waiting for Sprints LTE rollout in Atlanta and now that I'm starting to see speckling of signal around town I'm left with a crippled device that struggles to connect and even maintain a 4G connection. It's maddening... and I thought life with my Photo 4G was bad. If only I held on longer to my WiMax devices!

 

My device has the 1.12 hboot and is currently in S-Off mode so it should be highly desirable on eBay. Look for it next week. HA!

Link to comment
Share on other sites

I made a more detailed post about this in the sponsor’s section, but I can’t re-post here since I’m citing info found on the interactive maps.

 

I have a hunch that this is a software issue since my phone seems to have trouble finding LTE signals from towers which are known to be transmitting LTE. When I use the *#*#4636#*#* menu and choose “LTE only,” I am able to lock on to a tower about 1.5 miles away when I’m near a window at work. Then, as I move deeper into the building, the signal goes down to -131dBm RSRP before cutting out entirely. There is a closer tower that’s supposedly transmitting LTE is about 0.75 miles from me, but my phone can’t seem to detect the signal.

 

I think that the phone is sensitive enough to detect the signal and maybe even strong enough to hold it, as evidenced by the phone detecting and holding LTE after cycling through airplane mode. However, whatever is telling the phone to jump to LTE is majorly flawed.

 

There are a few threads on this subject over at XDA that I'm also involved in-

 

http://forum.xda-dev...d.php?t=1898433

http://forum.xda-dev...d.php?t=1901905

http://forum.xda-dev...d.php?t=1905007

  • Like 2
Link to comment
Share on other sites

what if this whole time it's like the gs3 scans for lte like every min or less why evo is searching it for like every 3-10 mins lol

 

Then that might be a Sprint/HTC fail haha. Someone on XDA noted that increasing the LTE Scan timer to 60 helped, but I'm unsure of what the values actually mean. One would think seconds but increasing from 30 (default) to 60 and it helped ... ?

  • Like 1
Link to comment
Share on other sites

 

Then that might be a Sprint/HTC fail haha. Someone on XDA noted that increasing the LTE Scan timer to 60 helped, but I'm unsure of what the values actually mean. One would think seconds but increasing from 30 (default) to 60 and it helped ... ?

Tryed that edit this evening. Didn't help at all for me. Sat at the soccer field for an hour during my daughter's soccer practice. No LTE on my EVO. Her ip5 was on LTE the whole time.

 

sent from my LTEVO

  • Like 2
Link to comment
Share on other sites

Guest
This topic is now closed to further replies.

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • So, in summary, here are the options I tested: T-Mobile intl roaming - LTE on SoftBank, routes back to the US (~220ms to 4.2.2.4) IIJ physical SIM - LTE on NTT, local routing Airalo - LTE on SoftBank and KDDI (seems to prefer SoftBank), routed through Singapore (SingTel) Ubigi - 5G on NTT, routed through Singapore (Transatel) US Mobile East Asia roaming - 5G on SoftBank, routed through Singapore (Club SIM) Saily - 5G on NTT, routed through Hong Kong (Truphone)...seems to be poorer routing my1010 - LTE on SoftBank and KDDI (seems to prefer KDDI), routed through Taiwan (Chunghwa Telecom) I wouldn't buy up on the T-Mobile international roaming, but it's a solid fallback. If you have the US Mobile roaming eSIM that's a great option. Otherwise Ubigi, Airalo, or my1010 are all solid options, so get whatever's cheapest. I wouldn't bother trying to find a physical SIM from IIJ...the Japanese IP is nice but there's enough WiFi that you can get a Japanese IP enough for whatever you need, and eSIM flexibility is great (IIJ as eSIM but seems a bit more involved to get it to work).
    • So, the rural part of the journey still has cell service for nearly all the way, usually on B18/19/8 (depending on whether we're talking about KDDI/NTT/SoftBank). I think I saw a bit of B28 and even n28 early on in the trip, though that faded out after a bit. Once we got to where we were going though, KDDI had enough B41 to pull 150+ Mbps, while NTT and SoftBank had B1/B3 IIRC. Cell service was likewise generally fine from Kawaguchiko Station to Tokyo on the express bus to Shinjuku Station, though there were some cases where only low-band LTE was available and capacity seemed to struggle. I also figured out what I was seeing with SoftBank on 40 MHz vs. 100 MHz n77: the 40 MHz blocks are actually inside the n78 band class, but SoftBank advertises them as n77, probably to facilitate NR CA. My phone likely preferred the 40 MHz slices as they're *much* lower-frequency, ~3.4 GHz rather than ~3.9, though of course I did see the 100 MHz slice being used rather often. By contrast, when I got NR on NTT it was either n28 10x10 or, more often, 100 MHz n78. As usual, EMEA bands on my S24 don't CA, so any data speeds I saw were the result of either one LTE carrier or one LTE carrier plus one NR carrier...except for B41 LTE. KDDI seems to have more B41 bandwidth live at this point, so my1010 or Airalo works well for this, and honestly while SoftBank and NTT 5G (in descending order of availability) have 5G that's readily available it may be diminishing returns, particularly given that I still don't know how to, as someone not from Hong Kong, get an eSIM that runs on SoftBank 5G that isn't the USM "comes for free with the unlimited premium package" roaming eSIM (NTT is easy enough thanks to Ubigi). In other news, I was able to borrow someone's Rakuten eSIM and...got LTE with it. 40 Mbps down, 20 Mbps up, 40ms latency to Tokyo while in Tokyo...which isn't any worse than the Japan-based physical SIMs I had used earlier. But not getting n77 or n257 was disappointing, though I had to test the eSIM from one spot rather than bouncing around the city to find somewhere with better reception. It's currently impossible to get a SIM as a foreigner that runs on Rakuten, so that was the best I could do. Also, I know my phone doesn't have all the LTE and 5G bands needed to take full advantage of Japanese networks. My S24 is missing: B21 (1500 MHz) - NTT B11 (1500 MHz) - KDDI, SoftBank B42 (3500 MHz) - NTT, KDDI, SoftBank n79 (4900 MHz) - NTT Of the above, B42/n79 are available on the latest iPhones, though you lose n257, and I'm guessing you're not going to find B11/B21 on a phone sold outside Japan.
    • T-Mobile acquiring SoniqWave's 2.5 GHz spectrum  Another spectrum speculator down! T-Mobile is acquiring all of their licenses and their leases. Details are lacking but it looks like T-Mobile might be giving them 3.45GHz in exchange in some of the markets where they're acquiring BRS/EBS to sweeten the deal and stay below the spectrum screen. Hopefully NextWave is at the negotiating table with T-Mobile so NYC can finally get access to the full BRS/EBS band as well. 
    • Maybe. The taller buildings on one side of the street all have Fios access and the NYCHA buildings are surrounded by Verizon macros that have mmWave. I don’t think this site will add much coverage. It’d be better off inside the complex itself.
    • Looks like a great place for for FWA. Many apartment dwellers only have one overpriced choice.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...