Jump to content

Example of how Sprint Reps get a bad name


digiblur

Recommended Posts

This wonderful and very knowledgable Sprint Rep definitely made my day this weekend! Love it!

 

So over at XDA I was asked a while back to take over a PRL thread in one of their forums. I reworked a majority of the thread and added a PRL myth section. This is what I "had":

 

Common PRL Myths

1. A PRL is not a list of towers. It's a list of cell phone systems that your phone searches for.

2. It will not make your phone connect to different Sprint 3G towers.

3. It will not give you better Sprint PCS band 3G or 1X coverage.

4. It will not give you better LTE coverage.

5. An update is not required for new cellular sites.

6. The only time a PRL update will give you better native Sprint coverage is when 800mhz SMR (BC10) support is added and enabled in your area.

7. You can not use AT&T or VZW LTE with a use of a different PRL

 

Until a Sprint Rep decided to say the following:

 

You're "Common PRL Myths" section is slightly wrong. Not trying to put you out there but I am a Sprint Service and Repair tech and the following...

Lines 1, 2, 3, and 5 are slightly wrong.

a PRL IS a written command line file for the phone that has a list of towers with what frequency are currently running on that tower and the towers that match off the PRL are what your phone is going to connect to as. Simple terms i WILL make your phone connect to different Sprint Towers.

 

When new towers go up or get updated new PRL's WILL be released with new lines of code for the device to have better reliability.

and lastly, the right or wrong PRL WILL offer better or worse sprint coverage/data. I'm James and I work out of Sprint at 2609 Dougherty Ferry rd. St. Louis Missouri. 63122 636-225-8057

 

BUT myths like is there a "best" PRL = NO. PRL's will vary from county or your current area your in.

as far as about LTE coverage. PRL's shouldn't affect LTE coverage. And I only state shouldn't because I currently do not have LTE coverage in my area to test any of these PRL's and seeing how it affects LTE.

I simply posted this for "clarification" purposes for you and others to see. If anyone has any other questions then simply just ask me.

 

Wow. I was going to type up a long message shooting holes all in your false accusations with real facts. Instead I will wait for you to backup your words with sources and facts. Until then my friend your post is simply a good chuckle and will be added to my list of myths.

 

my sources are fact. I work for the damn company (even gave you all the info to call me up) seems pretty legit to me. but you should re-up your ideas about a prl by asking the sprint rep's and not just one sprint rep.

smh at air headed fellows. d-__-b

 

So why are there less than 2000 records in the PRL when Sprint has 38,000+ sites. Are those all new towers waiting for the next update?

 

Next...

 

Haven't seem nor heard from him since.. I definitely got a good laugh and had to add #8 to my myth list:

 

8. Don't believe the nonsense and lies that a Sprint rep will tell you about PRLs (they were never trained on PRLs and only go by rumors and hearsay instead of facts)

  • Like 5
Link to comment
Share on other sites

This wonderful and very knowledgable Sprint Rep definitely made my day this weekend! Love it!

 

So over at XDA I was asked a while back to take over a PRL thread in one of their forums. I reworked a majority of the thread and added a PRL myth section. This is what I "had":

 

Common PRL Myths

1. A PRL is not a list of towers. It's a list of cell phone systems that your phone searches for.

2. It will not make your phone connect to different Sprint 3G towers.

3. It will not give you better Sprint PCS band 3G or 1X coverage.

4. It will not give you better LTE coverage.

5. An update is not required for new cellular sites.

6. The only time a PRL update will give you better native Sprint coverage is when 800mhz SMR (BC10) support is added and enabled in your area.

7. You can not use AT&T or VZW LTE with a use of a different PRL

 

Until a Sprint Rep decided to say the following:

 

 

 

 

 

 

 

 

 

Haven't seem nor heard from him since.. I definitely got a good laugh and had to add #8 to my myth list:

 

8. Don't believe the nonsense and lies that a Sprint rep will tell you about PRLs (they were never trained on PRLs and only go by rumors and hearsay instead of facts)

But....but..... What if Sprint buys US Cellular? I heard they did, doesn't that mean that they will update it for them?!

 

tumblr_m9ubjkS6JM1rbw6bto1_400.gif

  • Like 3
Link to comment
Share on other sites

It's true. I've heard the following:

Here, let me show you this. This is a "PRL Update". When you do this, it connects your phone to the closest tower. Give it a shot if you're ever getting bad coverage, it can help a lot.

Which, besides the usual effects of a pseudo-airplane-mode-cycle, this provides a nice placebo effect.

 

As an aside, according to the Sprint Store locator, there is no store at "2609 Dougherty Ferry rd. St. Louis Missouri". There is one at 2960 Dougherty Ferry Rd, however, which is almost certainly what he meant. And if you'll note (check it yourself!), it says "Sprint Store By Marshall Wireless". So, no, he does not work "for the damn company". He works for Marshall Wireless, a Preferred Retailer. A franchised store, if you will. He has no information inside the Sprint firewall. S&R techs at Preferred Retailers, sadly, tend to have little more information than the general public. I know most of my info has come from S4GRU (which is amazing) and my own experiences (which I put little faith in). Aside from access to things like Device Known Issues, we have surprisingly little access to information.

  • Like 2
Link to comment
Share on other sites

PRL Update connects to closest tower? LOL...

It was one of those serious moments of "wait, what!? who told you that? where did you hear that? why would you assume that to be true? do you even know what a PRL is?"

 

I bet you can guess the answer given to all of those questions.

 

(Hint: Yeah Really, A guy I know, From Sprint somewhere I think, I tried it myself, I dunno)

Link to comment
Share on other sites

I worked my way up from a sales rep to store manager at a preferred retailer during college before I moved back home and took a job at a corporate store. After seeing both sides I can say the training sucks when it comes to technology and how shit works. I've seen dumbasses on both sides, for example a previous PR store manager in south bend swore up and down once Verizon had lte here sprints lte devices would roam on it.... that's the kind of Shit we must fight.

 

And on another note I've worked at 2 preferred retailers and if any one here works for one take this advice.....quit and get a job at a corporate store. I make the same salary and more commission as a corp sales rep than I ever did as a PR store manager and the benefits are a million times better.

 

Sent from my LG-LS970 using Tapatalk 2

 

 

Link to comment
Share on other sites

I guess the point I was getting at is don't come make a fool of yourself and tell someone they are dead wrong and have air between the ears or whatever when you are dead wrong yourself. You might just be running with your tail between your legs. Be a man, fess up if you are wrong, or even just say I don't know and this is what I have heard. He just went about it allllll wrong which turned out to be very comical.

 

It's like he was sitting there telling me Sprint's colors are Orange and Blue and I was dead wrong that Sprint uses yellow. Really?

  • Like 1
Link to comment
Share on other sites

I guess the point I was getting at is don't come make a fool of yourself and tell someone they are dead wrong and have air between the ears or whatever when you are dead wrong yourself. You might just be running with your tail between your legs. Be a man, fess up if you are wrong, or even just say I don't know and this is what I have heard. He just went about it allllll wrong which turned out to be very comical.

 

It's like he was sitting there telling me Sprint's colors are Orange and Blue and I was dead wrong that Sprint uses yellow. Really?

 

Yeah, he just has no idea. I am sure that he still probably thinks he is right.

 

Give him a call and see if you can educate him :) A true test of how smart/dumb he is if he will listen and understand after you explain to him, or still stick to his completely wrong and uneducated understanding.

 

Give him a call and let us know!

Link to comment
Share on other sites

It's getting quite entertaining.

 

-- "Sensorly or it didn't happen!"

 

Found the thread on XDA. That guy... He won't back down. His solution to being called out on a lie? Add another one on top of it. :lol:

  • Like 3
Link to comment
Share on other sites

Yep.. and I had some funny responses.. ;)

 

Thanks for the backup Autoprime and Newboyx!

 

np.. hope i didnt overstep.. im sure you could have worded things better than myself.. i was home sick from work and didnt mind wasting my own time.

Link to comment
Share on other sites

 

np.. hope i didnt overstep.. im sure you could have worded things better than myself.. i was home sick from work and didnt mind wasting my own time.

The best part was he thought you proved his point.

 

Sent from my SPH-L710 using Tapatalk 2

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • Since this is kind of the general chat thread, I have to share this humorous story (at least it is to me): Since around February/March of this year, my S22U has been an absolute pain to charge. USB-C cables would immediately fall out and it progressively got worse and worse until it often took me a number of minutes to get the angle of the cable juuuussst right to get charging to occur at all (not exaggerating). The connection was so weak that even walking heavily could cause the cable to disconnect. I tried cleaning out the port with a stable, a paperclip, etc. Some dust/lint/dirt came out but the connection didn't improve one bit. Needless to say, this was a MONSTER headache and had me hating this phone. I just didn't have the finances right now for a replacement.  Which brings us to the night before last. I am angry as hell because I had spent five minutes trying to get this phone to charge and failed. I am looking in the port and I notice it doesn't look right. The walls look rough and, using a staple, the back and walls feel REALLY rough and very hard. I get some lint/dust out with the staple and it improves charging in the sense I can get it to charge but it doesn't remove any of the hard stuff. It's late and it's charging, so that's enough for now. I decide it's time to see if that hard stuff is part of the connector or not. More aggressive methods are needed! I work in a biochem lab and we have a lot of different sizes of disposable needles available. So, yesterday morning, while in the lab I grab a few different sizes of needles between 26AWG and 31 AWG. When I got home, I got to work and start probing the connector with the 26 AWG and 31 AWG needle. The stuff feels extremely hard, almost like it was part of the connector, but a bit does break off. Under examination of the bit, it's almost sandy with dust/lint embedded in it. It's not part of the connector but instead some sort of rock-hard crap! That's when I remember that I had done some rock hounding at the end of last year and in January. This involved lots of digging in very sandy/dusty soils; soils which bare more than a passing resemblance to the crap in the connector. We have our answer, this debris is basically compacted/cemented rock dust. Over time, moisture in the area combined with the compression from inserting the USB-C connector had turned it into cement. I start going nuts chiseling away at it with the 26 AWG needle. After about 5-10 minutes of constant chiseling and scraping with the 26AWG and 31AWG needles, I see the first signs of metal at the back of the connector. So it is metal around the outsides! Another 5 minutes of work and I have scraped away pretty much all of the crap in the connector. A few finishing passes with the 31AWG needle, a blast of compressed air, and it is time to see if this helped any. I plug my regular USB-C cable and holy crap it clicks into place; it hasn't done that since February! I pick up the phone and the cable has actually latched! The connector works pretty much like it did over a year ago, it's almost like having a brand new phone!
    • That's odd, they are usually almost lock step with TMO. I forgot to mention this also includes the September Security Update.
    • 417.55 MB September security update just downloaded here for S24+ unlocked   Edit:  after Sept security update install, checked and found a 13MB GP System update as well.  Still showing August 1st there however. 
    • T-Mobile is selling the rest of the 3.45GHz spectrum to Columbia Capital.  
    • Still nothing for my AT&T and Visible phones.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...