Jump to content

Example of how Sprint Reps get a bad name


digiblur

Recommended Posts

This wonderful and very knowledgable Sprint Rep definitely made my day this weekend! Love it!

 

So over at XDA I was asked a while back to take over a PRL thread in one of their forums. I reworked a majority of the thread and added a PRL myth section. This is what I "had":

 

Common PRL Myths

1. A PRL is not a list of towers. It's a list of cell phone systems that your phone searches for.

2. It will not make your phone connect to different Sprint 3G towers.

3. It will not give you better Sprint PCS band 3G or 1X coverage.

4. It will not give you better LTE coverage.

5. An update is not required for new cellular sites.

6. The only time a PRL update will give you better native Sprint coverage is when 800mhz SMR (BC10) support is added and enabled in your area.

7. You can not use AT&T or VZW LTE with a use of a different PRL

 

Until a Sprint Rep decided to say the following:

 

You're "Common PRL Myths" section is slightly wrong. Not trying to put you out there but I am a Sprint Service and Repair tech and the following...

Lines 1, 2, 3, and 5 are slightly wrong.

a PRL IS a written command line file for the phone that has a list of towers with what frequency are currently running on that tower and the towers that match off the PRL are what your phone is going to connect to as. Simple terms i WILL make your phone connect to different Sprint Towers.

 

When new towers go up or get updated new PRL's WILL be released with new lines of code for the device to have better reliability.

and lastly, the right or wrong PRL WILL offer better or worse sprint coverage/data. I'm James and I work out of Sprint at 2609 Dougherty Ferry rd. St. Louis Missouri. 63122 636-225-8057

 

BUT myths like is there a "best" PRL = NO. PRL's will vary from county or your current area your in.

as far as about LTE coverage. PRL's shouldn't affect LTE coverage. And I only state shouldn't because I currently do not have LTE coverage in my area to test any of these PRL's and seeing how it affects LTE.

I simply posted this for "clarification" purposes for you and others to see. If anyone has any other questions then simply just ask me.

 

Wow. I was going to type up a long message shooting holes all in your false accusations with real facts. Instead I will wait for you to backup your words with sources and facts. Until then my friend your post is simply a good chuckle and will be added to my list of myths.

 

my sources are fact. I work for the damn company (even gave you all the info to call me up) seems pretty legit to me. but you should re-up your ideas about a prl by asking the sprint rep's and not just one sprint rep.

smh at air headed fellows. d-__-b

 

So why are there less than 2000 records in the PRL when Sprint has 38,000+ sites. Are those all new towers waiting for the next update?

 

Next...

 

Haven't seem nor heard from him since.. I definitely got a good laugh and had to add #8 to my myth list:

 

8. Don't believe the nonsense and lies that a Sprint rep will tell you about PRLs (they were never trained on PRLs and only go by rumors and hearsay instead of facts)

  • Like 5
Link to comment
Share on other sites

This wonderful and very knowledgable Sprint Rep definitely made my day this weekend! Love it!

 

So over at XDA I was asked a while back to take over a PRL thread in one of their forums. I reworked a majority of the thread and added a PRL myth section. This is what I "had":

 

Common PRL Myths

1. A PRL is not a list of towers. It's a list of cell phone systems that your phone searches for.

2. It will not make your phone connect to different Sprint 3G towers.

3. It will not give you better Sprint PCS band 3G or 1X coverage.

4. It will not give you better LTE coverage.

5. An update is not required for new cellular sites.

6. The only time a PRL update will give you better native Sprint coverage is when 800mhz SMR (BC10) support is added and enabled in your area.

7. You can not use AT&T or VZW LTE with a use of a different PRL

 

Until a Sprint Rep decided to say the following:

 

 

 

 

 

 

 

 

 

Haven't seem nor heard from him since.. I definitely got a good laugh and had to add #8 to my myth list:

 

8. Don't believe the nonsense and lies that a Sprint rep will tell you about PRLs (they were never trained on PRLs and only go by rumors and hearsay instead of facts)

But....but..... What if Sprint buys US Cellular? I heard they did, doesn't that mean that they will update it for them?!

 

tumblr_m9ubjkS6JM1rbw6bto1_400.gif

  • Like 3
Link to comment
Share on other sites

It's true. I've heard the following:

Here, let me show you this. This is a "PRL Update". When you do this, it connects your phone to the closest tower. Give it a shot if you're ever getting bad coverage, it can help a lot.

Which, besides the usual effects of a pseudo-airplane-mode-cycle, this provides a nice placebo effect.

 

As an aside, according to the Sprint Store locator, there is no store at "2609 Dougherty Ferry rd. St. Louis Missouri". There is one at 2960 Dougherty Ferry Rd, however, which is almost certainly what he meant. And if you'll note (check it yourself!), it says "Sprint Store By Marshall Wireless". So, no, he does not work "for the damn company". He works for Marshall Wireless, a Preferred Retailer. A franchised store, if you will. He has no information inside the Sprint firewall. S&R techs at Preferred Retailers, sadly, tend to have little more information than the general public. I know most of my info has come from S4GRU (which is amazing) and my own experiences (which I put little faith in). Aside from access to things like Device Known Issues, we have surprisingly little access to information.

  • Like 2
Link to comment
Share on other sites

PRL Update connects to closest tower? LOL...

It was one of those serious moments of "wait, what!? who told you that? where did you hear that? why would you assume that to be true? do you even know what a PRL is?"

 

I bet you can guess the answer given to all of those questions.

 

(Hint: Yeah Really, A guy I know, From Sprint somewhere I think, I tried it myself, I dunno)

Link to comment
Share on other sites

I worked my way up from a sales rep to store manager at a preferred retailer during college before I moved back home and took a job at a corporate store. After seeing both sides I can say the training sucks when it comes to technology and how shit works. I've seen dumbasses on both sides, for example a previous PR store manager in south bend swore up and down once Verizon had lte here sprints lte devices would roam on it.... that's the kind of Shit we must fight.

 

And on another note I've worked at 2 preferred retailers and if any one here works for one take this advice.....quit and get a job at a corporate store. I make the same salary and more commission as a corp sales rep than I ever did as a PR store manager and the benefits are a million times better.

 

Sent from my LG-LS970 using Tapatalk 2

 

 

Link to comment
Share on other sites

I guess the point I was getting at is don't come make a fool of yourself and tell someone they are dead wrong and have air between the ears or whatever when you are dead wrong yourself. You might just be running with your tail between your legs. Be a man, fess up if you are wrong, or even just say I don't know and this is what I have heard. He just went about it allllll wrong which turned out to be very comical.

 

It's like he was sitting there telling me Sprint's colors are Orange and Blue and I was dead wrong that Sprint uses yellow. Really?

  • Like 1
Link to comment
Share on other sites

I guess the point I was getting at is don't come make a fool of yourself and tell someone they are dead wrong and have air between the ears or whatever when you are dead wrong yourself. You might just be running with your tail between your legs. Be a man, fess up if you are wrong, or even just say I don't know and this is what I have heard. He just went about it allllll wrong which turned out to be very comical.

 

It's like he was sitting there telling me Sprint's colors are Orange and Blue and I was dead wrong that Sprint uses yellow. Really?

 

Yeah, he just has no idea. I am sure that he still probably thinks he is right.

 

Give him a call and see if you can educate him :) A true test of how smart/dumb he is if he will listen and understand after you explain to him, or still stick to his completely wrong and uneducated understanding.

 

Give him a call and let us know!

Link to comment
Share on other sites

It's getting quite entertaining.

 

-- "Sensorly or it didn't happen!"

 

Found the thread on XDA. That guy... He won't back down. His solution to being called out on a lie? Add another one on top of it. :lol:

  • Like 3
Link to comment
Share on other sites

Yep.. and I had some funny responses.. ;)

 

Thanks for the backup Autoprime and Newboyx!

 

np.. hope i didnt overstep.. im sure you could have worded things better than myself.. i was home sick from work and didnt mind wasting my own time.

Link to comment
Share on other sites

 

np.. hope i didnt overstep.. im sure you could have worded things better than myself.. i was home sick from work and didnt mind wasting my own time.

The best part was he thought you proved his point.

 

Sent from my SPH-L710 using Tapatalk 2

 

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • Just revisiting the RCS issue and discussing another point I find odd.  Yeah, my family and close friends and most coworkers still mostly use whats app in our chats due to the odd RCS issues.   Some have Apple phones, some Samsung.  But using Facebook Messenger or Whats App handily eliminates those issues.   But the other thing I find odd is how all the information out there states that to use the Smart View app to mirror your phone to your TV that your TV and your phone have to be on the same wifi network.  That is 100 percent untrue.  I've historically not had wifi at home and only use it in our common areas in our community or occasionally at work.  But primarily I just use my phone for everything and do not have wifi at home.  It's because I haven't needed it.  I've been using all my Samsung phones for the better part of a decade now as my entertainment center because it's simple, effective, portable and absolutely does not require a wifi connection for my TV in order to cast all the content from my phone.  I'm not sure why it is stated that it is required.  The two devices - as we all no doubt know - create a wifi direct connection between the two devices in order for smart view to work, however, no general wifi network is required at all.  Again, I've been enjoying the feature for close to a decade but I find it odd that they say that you need wifi at home to use it.  Samsung television sets, Roku TV sets, LG TV sets (I cast to all of them at work regularly, again, sans wifi) and TCL TVs are all compatible.  There are likely more but these are the ones that I regularly screen mirror to, again, without the two devices being on the same network (this is separate from the notion of creating a wifi direct connection between the 2 in order to enable the service). This is the sole reason I only buy Samsung phones.   I tried a Pixel device before the Pixel 8 (which was the first to allow display out via wired connection for streaming) but it simply did not offer the same feature.   I wonder why they say this.  It's interesting if nothing else.  
    • Yeah, I probably see it through a Washington/Oregon market lens. And maybe a little Nebraska too.  These are the only places I have monitored Tmo overlay of USC closely. Tmo has already added service on 80% of the same towers that were unique to USC just 5 years ago around here.  The 20% left are either too close to an existing Tmo site, or, probably already on Tmo's plans to collocation.  But there is one USC site on the beach where our family likes to go that I am dying for Tmo to add service.  There won't be a lot of new coverage added here. But I have not done really any review in other USC areas.  But I definitely think it's a good move. Robert
    • Found Ericsson C-band+DoD in Brooklyn. What tipped me off was when I mapped a new eNB in this area on Halloween but I didn't see any permits for a new site in the area and the sectors I mapped matched the existing site that was there. Drove by it today and sure enough it's an Ericsson C-band + DoD site, likely one of the first in the city.  This is eNB 110340, formerly eNB 115257. — — — — — Also a T-Mobile new build in Queens. The permit for this one was submitted last year as a replacement for another monopole that got demolished nearby. It must've only recently got installed because it was offline when I drove by it.
    • Here’s What to Do If You’re Still Paying a Monthly Sprint Flex Lease Charge  Not sure this applies to anyone here but if it does ...
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...