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Enterprise Messaging Gateway


JDD
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I am doing some IT work for a local 911 center. The director was questioning me about being able to send a group text to all affected first responders when a call comes in. He would like them to be sent from the dispatchers computer so it can be typed quickly. This solutions must be very reliable and quick. He is hoping to replace paging first responders.

 

I have looked into online providers and they are way to slow and unreliable for this. I have also used Exchange Server 2013 which was also very slow.

 

After doing some research and talking with Sprint and Verizon it seems that there is an Enterprise Messaging Gateway that each have. 

 

Does anyone have experience with a system like this?

 

Thanks in advance for your help.

 

 

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I'm sure there are lots more people on this board the have knowledge about texting, but I believe that there is no guarantee that a text message will actually be received and there text messages are not a priority for the network.  My HTC One M8 has and app called emergency alerts.  I would look at something like that for your 911 center. 

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What CAD system are you using?

 

I am unsure of the CAD system, I have just recently started doing work for them. Their current IT company completely failed on an upgrade from Exchange server 2003 to 2013. I just finished up that disaster and now moved into this text messaging one. I will try and get up there this week and find out.

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Lync 2013, it is a server based system with apps for ios, Android, Windows phone, and blackberry going thru BES in the hub of os10

 

I am currently looking at the Lync server. It seems like an option for them. I just ordered some hardware and going to build a test system at our office. 

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Our county uses a product called HipLink..it works fairly well. I usually recieve my sms pages at the same time I recieve the voice page out.

 

Do you have a Sales Person you would recommend? If not I will just fill out the form online. 

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Do you have a Sales Person you would recommend? If not I will just fill out the form online.

I was not involved with the system setup, I'm just an end user but i believe they used a small company called foxcomm for the integration.

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Thanks everyone,

 

After a little deeper research, I found out the the current phone system will also send out text messages. All we need to do is to install the right card into the phone system. Thanks for all of you help on this.

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  • 4 weeks later...

We use http://www.sendwordnow.com at my company for emergency notifications.  It requires the user to respond to the message confirming that they got the message.  If they do not respond to the SMS, it then calls with a voice message that they must respond to.  We find it extremely reliable.

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