kckid Posted June 17, 2014 Share Posted June 17, 2014 When I call 611, it redirects me to the Sprint Zone Self-Service on my phone. How can I talk to a customer service rep? Quote Link to comment Share on other sites More sharing options...
MacinJosh Posted June 17, 2014 Share Posted June 17, 2014 *2 Sent from my Nexus 5 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
COZisBack Posted June 17, 2014 Share Posted June 17, 2014 When I call 611, it redirects me to the Sprint Zone Self-Service on my phone. How can I talk to a customer service rep? *2 or 1 (888) 211-4727 2 Quote Link to comment Share on other sites More sharing options...
newboyx Posted June 17, 2014 Share Posted June 17, 2014 There is a setting in Sprint Zone to not be forwarded to SZ when calling CS. I think, been on the Nexus for a bit. Sent from my Nexus 7 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
snakester Posted June 18, 2014 Share Posted June 18, 2014 There is a setting in Sprint Zone to not be forwarded to SZ when calling CS. I think, been on the Nexus for a bit. Sent from my Nexus 7 using Tapatalk Yep. Menu button, settings, uncheck intercept calls to care. Mine intercepts *2 also. Sent from my SPH-L720 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
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