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kckid
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When I call 611, it redirects me to the Sprint Zone Self-Service on my phone.  How can I talk to a customer service rep?

 

*2 or 1 (888) 211-4727

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There is a setting in Sprint Zone to not be forwarded to SZ when calling CS. I think, been on the Nexus for a bit.

 

Sent from my Nexus 7 using Tapatalk

Yep. Menu button, settings, uncheck intercept calls to care. Mine intercepts *2 also.

 

Sent from my SPH-L720 using Tapatalk

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