I just called again today. The rep had no idea what I was talking about. She said she knew about the airave and the mobile hotspots, but had to go ask her supervisor about the Wifi Connect. She came back and told me that I had to have an offer available to me on my account in order to get one, which is what the person I talked to on Wednesday said. She looked up my account and said the offer was not there, again, what the other rep had told me. So she tells me that she has to fill out a template and it has to get approved by a supervisor, which could take 24 hours, and that I would be contacted if I still want to approve it. I am currently waiting on hold while (I guess, she didn't tell me what she was doing) she pulls up the template. I will post again on what comes of it.
-Anthony