24/7 support gone now?

[briankwest]

It's 9pm and nobody is there to answer the phone?  Is this a new thing?  Maybe its been this way and I've been lucky to not call late.. but I recall calling late multiple times recently.  Odd..

[Craig]

but I recall calling late multiple times recently.  Odd..

 

They blocked your number for repeatedly calling them after 8PM?

[S4GRU]

It's 9pm and nobody is there to answer the phone?  Is this a new thing?  Maybe its been this way and I've been lucky to not call late.. but I recall calling late multiple times recently.  Odd..

 

Sprint hasn't had overnight customer service for a long time.  But it shuts down much later than 9 PM Central.  I think it closes for the night around Midnight in my time zone (Mountain).

 

Robert

[richy]

Is it still US based agents? I recall it was a couple of years ago,

[Rocket87]

It depends on the tone and department. For example I.know the port department is competely foreign. There are Sprint call centers in Phoenix, Denver, and Kansas city for sure. I believe there is also ones in Nashville and Florida somewhere.

 

Sent from my HTCONE using Tapatalk 4

 

 

[richy]

Great thanks! I will happily pay extra for us based support, just as a matter of economic sense. Keeping money in the economy at a time of higher unemployment  

[wyatt:-)]

I've been using this direct number to Sprint customer service. They answer immediately during normal hours. If you don't want to wait on hold, the number is (866) 561-0035. 

[runagun]

Technical support should be open and lost phone support. I haven't called support in so long so I may be wrong.

UPDATE,  Just called them and got through- so yess there still 24/7 for certain issues.

[shores]

the call center in Margate Florida is contracted out to a company call TAG (The Answer Group) they do Advance Technical Support, Smart Phone & Billing, & Blackberry Support.  Have a friend who works there & it's a TERRIBLE place to work.

[S4GRU]

It depends on the tone and department. For example I.know the port department is competely foreign. There are Sprint call centers in Phoenix, Denver, and Kansas city for sure. I believe there is also ones in Nashville and Florida somewhere.

 

Sent from my HTCONE using Tapatalk 4

We also have one here in an Albuquerque suburb called Rio Rancho. Many of their Spanish speaking agents are located there.

 

New Mexicans tend to speak really slow Spanish compared to most Spanish Speaking areas. It's because most New Mexicans grow up bilingual from birth and learn Spanish/English interchangeably. So they tend to speak Spanish at the same speed they speak English. It's a great place to learn the language.

 

I love hearing New Mexicans telling people from Central and South America to slow down when they talk. No one is in a hurry in New Mexico. They call it the Land of Mañana.

 

Robert via Samsung Galaxy Note 8.0 using Tapatalk

 

 

[BenChase7]

We also have one here in an Albuquerque suburb called Rio Rancho. Many of their Spanish speaking agents are located there.

 

New Mexicans tend to speak really slow Spanish compared to most Spanish Speaking areas. It's because most New Mexicans grow up bilingual from birth and learn Spanish/English interchangeably. So they tend to speak Spanish at the same speed they speak English. It's a great place to learn the language.

 

I love hearing New Mexicans telling people from Central and South America to slow down when they talk. No one is in a hurry in New Mexico. They call it the Land of Mañana.

 

Robert via Samsung Galaxy Note 8.0 using Tapatalk

Is that what we refer to in AZ as Spanglish? 

[Paynefanbro]

Is that what we refer to in AZ as Spanglish? 

 

I don't know abou NM, but in NYC Spanglish is what virtually every person that can speak Spanish speaks here. We switch between Spanish and English while speaking and often use English cognates like instead of saying baloncesto for basketball, we say basquetbol.

[lil_jimmy_norton]

the call center in Margate Florida is contracted out to a company call TAG (The Answer Group) they do Advance Technical Support, Smart Phone & Billing, & Blackberry Support.  Have a friend who works there & it's a TERRIBLE place to work.

We have Xerox/ACS here that does Sprint call centers, also an awful place to work from what I've heard.

[S4GRU]

Is that what we refer to in AZ as Spanglish?

I don't know abou NM, but in NYC Spanglish is what virtually every person that can speak Spanish speaks here. We switch between Spanish and English while speaking and often use English cognates like instead of saying baloncesto for basketball, we say basquetbol.

In New Mexico, Spanglish is very trippy. They will mix nouns and/or verbs in the same sentence. It will be an English sentence with one or two Spanish words, or vice versa.

 

We went camping once with a close friend. He kept asking my wife for the oven mitt. The sentence was completely in English. Except for the word oven mitt. He was getting very frustrated with my wife because she just looked at him blankly. He had no idea he was using a Spanish noun that we had never heard of before. He never even knew the English word "oven mitt." He just assumed the Spanish word for it was universal because that's all he's ever heard.

 

Sent from my SPH-L900 using Tapatalk 4 Beta

 

 

[halcyoncmdr]

the call center in Margate Florida is contracted out to a company call TAG (The Answer Group) they do Advance Technical Support, Smart Phone & Billing, & Blackberry Support.  Have a friend who works there & it's a TERRIBLE place to work.

 

Technical Support in a call center is always horrible. Usually the types of people that call in to technical support are those that can't operate a toaster.

 

SOURCE: I have a dozen friends that have worked Tech Support for multiple companies over the years.

[briankwest]

My issue is a local tower has been dead for like 28 days now, its the tower my sister hits and she's had a hell of a time with her service, no eta on repair no info and nobody knows WTF is up.  So now I keep paying for service she can barely use, USCC 1xRTT is worthless and unusable most of the time....

 

Wish someone could tell me when this would be fixed, seems Sprint can not... If I have to reach my sister I have to send an SMS and hope she gets it and tell her to call me as when I call her it goes straight to VM.

 

BLARGLES!!!

[Rocket87]

My issue is a local tower has been dead for like 28 days now, its the tower my sister hits and she's had a hell of a time with her service, no eta on repair no info and nobody knows WTF is up. So now I keep paying for service she can barely use, USCC 1xRTT is worthless and unusable most of the time....

 

Wish someone could tell me when this would be fixed, seems Sprint can not... If I have to reach my sister I have to send an SMS and hope she gets it and tell her to call me as when I call her it goes straight to VM.

 

BLARGLES!!!

 

Let me know the tower info, I'll see if there are any notes. Usually the notes are a jumble of automated numbers and crap but sometimes there are notes from engineers or techs.

 

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[Faction]

Technical Support in a call center is always horrible. Usually the types of people that call in to technical support are those that can't operate a toaster.

 

SOURCE: I have a dozen friends that have worked Tech Support for multiple companies over the years.

 

I work for a major security company. The technical support department has some interesting calls. Like one lady said she bought a wireless keyboard and wanted it connected to her security system because the current keypad was too far from the door.......hmmmm

 

call centers...IMHO....are staffed for idiots that can't read their bill, or want handouts. you won't believe the amount of people that try to trick us with how much they're suppose to pay per month, contract terms...blah blah blah.