Please Help many Q's...

[biqben01]

So today 6/22/12 1:30pm i called sprint to see if they have more info on not only LTE but also the way slow 3g speeds in and around the dfw metroplex. Now before i start i have the galaxy nexus and the iphone 4s as a work phone avrg. speed tests on 3g with the nexus is normally around 600kbps or less up and 150kbps or less down and the 4s is normally around 1200kbps down and 400kbps up and these are side by side results. Now back to my phone call with sprint. so i started with LTE questions i asked when the switch was going to be turned on in dfw because when i purchased the 4s back in January they (sprint customer service) said that LTE was coming in early spring to dfw and when i purchased the nexus in may they said sometime in mid year across Texas but DEFFINATLY in june for dfw i was assured. Now they are saying that it wont be till october-november for dfw says sprint customer service tier3 and that even the the reception will be mostly in the downtown dfw/ftworth areas and not till beginning of 2013 will we see reception all through dfw metroplex. Then they asked me why i was so upset about this news because they said i dont own a lte phone so this doesnt affect me . WOW!!!!!!!!! I said well i have a samsung galaxy nexus the person proceeded to tell me that this is not a lte phone its 3G ONLY..... oh boy i said well the box, the about phone in the phone settings, the sprint website, and the rep who sold it to me says CDMA/LTE!!! He still said but the phone is not lte supported and we went back and forth for about 20 min and he (sprint tier3 customer service) and the person i was forwarded to his supervisor i assume tier4 say and i quote "THE SAMSUNG GALAXY NEXUS IS NOT SUPPORTED BY LTE IT IS A 3G ONLY DEVICE" so ended up being offered a full refund and a new upgrade free and they are overnighting me the Samsung galaxy SIII 32g at no charge the day it comes out for the inconvenience....................... so i now have questions!!!!!!!!!!!

 

Is the Nexus really not supported by lte even though all documents say so?

 

Is lte really been pushed back again to fall for dfw?

 

Is the reception really supposed to only be in downtown areas till 2013?

 

And lastly are sprint customer service agents brain damaged?!?!?!

[biqben01]

I forgot to add that sprint said that cdma/evdo 3g in many areas of texas including all of dfw has been down for a month now and should be back up by June 28 which is why 3g speeds are adnormaly slow. so they gave me a 15% discount off my bill for this. And i also have 1 more Q.

 

 

Why is the nexus way slower than the 4s side by side running the same speed test?

Edited June 23, 2012 by biqben01

[BenChase7]

There are many LTE speed tests on the site from Sprint Galaxy Nexi. Its LTE capable.

 

Edit: looks like it worked out to be a HUGE advantage to you though, since you're getting the SGSIII now. I'd be ecstatic!

 

I assume you have to send the Nexus back when you get the SGSIII??

[WiWavelength]

And lastly are sprint customer service agents brain damaged?!?!?!

 

Basically, everything you were told is a bunch of bunk. Do not call tech support for reliable info. See below:

 

...lesson number one. Do not take as gospel any non verified info you receive from salespersons, call center reps, even managers, etc. Many of them know next to nothing about the wireless industry other than what they are told. They are not experts. Like so many working schlubs out there, unfortunately, they are largely just rank and file employees who are just doing their rather unsatisfying jobs.

 

So, if you want solid info, come to S4GRU, where people are passionate and knowledgeable about wireless of their own accord, not because they are getting paid. Those are the best kind of resource people.

 

AJ

[rjw]

Hahaha no wonder they can't turn a profit with these types of free giveaways by customer service reps. This sounds too good to be true. You came out on Top..

[pyroscott]

 

Sent from my CM9 Toro using Forum Runner

[biqben01]

I guess i came out on top with the S3 except that it will still be slower online than the original motorola razar flip phone from att until i get some damn lte! lol And they said when my S3 comes in that i can do what ever with the nexus they sugested recycling it bahaha!

Edited June 23, 2012 by biqben01

[boomerbubba]

Q: What's the difference between a used-car salesman and a smartphone salesman?

 

A: The car salesman knows when he is lying to you.

[pyroscott]

I guess i came out on top with the S3 except that it will still be slower online than the original motorola razar flip phone from att until i get some damn lte! lol And they said when my S3 comes in that i can do what ever with the nexus they sugested recycling it bahaha!

 

ok, now I am really going to call this gibberish. Thread locked pending deletion

 

Sent from my CM9 Toro using Forum Runner

[S4GRU]

To answer all the questions:

 

Q: Is the Nexus really not supported by lte even though all documents say so?

A: This is ridiculous. Of course the Galaxy Nexus is LTE capable. We have had dozens of confirmed reports where S4GRU members have used the Galaxy Nexus on Sprint LTE.

 

Q: Is lte really been pushed back again to fall for dfw?

A: No. Please

see our article

for an accurate account of the DFW Schedule Progress.

 

Q: Is the reception really supposed to only be in downtown areas till 2013?

A: No. Please

see our article for maps of coverages

. As you can see, Sprint is not starting in Downtown Areas, they are starting in outlier areas and working inward.

 

Q: And lastly are sprint customer service agents brain damaged?!?!?!

A. A few. If your account is accurate, you must have found one.

 

 

I don't know even what to think of this thread. The info you are reporting is so absurd and not even close to reality. I don't know if you are trolling, or if you found the most boneheaded Sprint rep in the whole company.

 

Robert