Jump to content

Service Alerts in Sprint Zone


Recommended Posts

I wonder what the common factor is? For reference, I'm in the Pittsburgh market...

 

Update: The ticket regarding this issue is now attached to 50+ markets. Unfortunately it's tagged as a Samsung market issue.

Link to comment
Share on other sites

Update: The ticket regarding this issue is now attached to 50+ markets. Unfortunately it's tagged as a Samsung market issue.

Funny, I have problems in ALU territory too. I guess I better call and reference the ticket number to Sprint so they can add it to the Las Vegas market too.

 

 

Sent from Josh's iPhone 5S using Tapatalk 2

Link to comment
Share on other sites

Funny, I have problems in ALU territory too. I guess I better call and reference the ticket number to Sprint so they can add it to the Las Vegas market too.

 

 

Sent from Josh's iPhone 5S using Tapatalk 2

 

As a heads up, there is an ongoing thread about the issue in Sprint's official forum: https://community.sprint.com/baw/thread/143675 

 

Includes an explicit reference to ALU switches...

sprint1.JPG

sprint2.JPG

  • Like 1
Link to comment
Share on other sites

As a heads up, there is an ongoing thread about the issue in Sprint's official forum: https://community.sprint.com/baw/thread/143675

 

Includes an explicit reference to ALU switches...

Wow. Thanks for posting that. I sure hope they start fixing it soon.

 

 

Sent from Josh's iPhone 5S using Tapatalk 2

  • Like 1
Link to comment
Share on other sites

Wow. Thanks for posting that. I sure hope they start fixing it soon.

 

 

Sent from Josh's iPhone 5S using Tapatalk 2

 

 

 Just happened twice on a short phone call. It's ALWAYS when the other person is speaking, as if a certain tone in the voice triggers it or something...

Link to comment
Share on other sites

  • 2 weeks later...

Grumble. Snarl. Hiss. Promised March fix now listed for May? Can someone help me understand how this is other than incompetence? <response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 333)." serviceTrenderCode="333" nebStatus="Success"><nebticket ticketType="Other:Fast Busy/Reorder" ticketStatus="O" ticketNumber="69353" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we work to improve the performance on this tower. Our records indicate we will be completed during the month of May 2014. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="Customers may hear DTMF tones (keypad sounds) such as a long sound as if someone is holding down a number, or minute beeps while on the phone. The network is currently being investigated. " statusUpdateDateTime="2014-02-21T13:50:53-06:00" startDateTime="2013-12-15T18:00:00-06:00" servicesAffected="Voice" endDateTime="9999-12-31T17:59:59-06:00" etr="2014-05-01T11:20:00-05:00"/></response>

Link to comment
Share on other sites

We cannot conclude it is incompetence without knowing what the problem is. But it sure seems excessive. Sprint needs to bring its network management back in house. The Ericsson experiment was a failure. I hope Masa sees this and corrects it,

  • Like 3
Link to comment
Share on other sites

We cannot conclude it is incompetence without knowing what the problem is. But it sure seems excessive. Sprint needs to bring its network management back in house. The Ericsson experiment was a failure. I hope Masa sees this and corrects it,

You are being too kind with the description of a failure.  It was a disaster or worse. Sprint is not unique with this outsourcing and its issues. No matter which company does it, it always is a disaster.

Link to comment
Share on other sites

You are being too kind with the description of a failure. It was a disaster or worse. Sprint is not unique with this outsourcing and its issues. No matter which company does it, it always is a disaster.

And here I thought I was spot on. ;)

 

Robert via Samsung Note 8.0 using Tapatalk Pro

 

 

Link to comment
Share on other sites

  • 1 month later...

These things in Sprint Zone only show up intermittently, which is odd. For example the following, only shows up for a friend's number, although we are both in the same market and I'm definitely having the problem too: Also, statusUpdateDateTime

remains the same even though there clearly has been a change...

 

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please visit your local Sprint store for assistance (message 313)." serviceTrenderCode="313" nebStatus="Success">

<nebticket ticketType="Other:Fast Busy/Reorder" ticketStatus="O" ticketNumber="69353" ticketLevel="MARKET" ticketInformation="Thank you for your patience while we work to improve the performance on this tower. Our records indicate the estimated time of resolution is Thu, 1 May 2014. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." statusUpdateNote="Customers may hear DTMF tones (keypad sounds) such as a long sound as if someone is holding down a number, or minute beeps while on the phone. Customer may not be able to navigate a business?s menu system ( IVR) using the keyboard tones ( DTMF tones). The network is currently being investigated."statusUpdateDateTime="2014-02-21T13:50:53-06:00" startDateTime="2013-12-15T18:00:00-06:00" servicesAffected="Voice" endDateTime="9999-12-31T17:59:59-06:00" etr="2014-05-01T11:20:00-05:00"/>
</response>

 

Link to comment
Share on other sites

These things in Sprint Zone only show up intermittently, which is odd. For example the following, only shows up for a friend's number, although we are both in the same market and I'm definitely having the problem too: Also, statusUpdateDateTime

remains the same even though there clearly has been a change...

 

Service Alerts show up automatically only for numbers that are directly affected. I.E. the tower is a top 5 tower used by the number, or the issue is Market-wide. a Care or TS agent can look up other specific alerts opened, but the output Service Trender uses in Sprint Zone only automatically pulls up the ones directly affecting the top used towers.

Link to comment
Share on other sites

Service Alerts show up automatically only for numbers that are directly affected. I.E. the tower is a top 5 tower used by the number, or the issue is Market-wide. a Care or TS agent can look up other specific alerts opened, but the output Service Trender uses in Sprint Zone only automatically pulls up the ones directly affecting the top used towers.

Ticket level is listed as "market" in this one though. I've seen this ticket before (it appears and disappears) and I'm exclusively in the Pittsburgh market...

Link to comment
Share on other sites

Ticket level is listed as "market" in this one though. I've seen this ticket before (it appears and disappears) and I'm exclusively in the Pittsburgh market...

 

I can guarantee you that the "ticket level" indicator means very little in Service Trender info. Ericsson doesn't really have the ticketing system together very well on the back end, and it offers very little to front line reps. Glance on the other hand has full transcripts of issues and solutions, but few reps are properly trained on all of its uses (and in retail, there is no training at all, and only Leads and above can access it, not even techs).

Link to comment
Share on other sites

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint is seeing indications that your device could be impacting your voice experience. Please verify that your Software and PRL are both up to date by using the Voice Network Details section below. If additional support is needed, please visit your local Sprint store for assistance (message 213)." serviceTrenderCode="213" nebStatus="Success"/>

 

Can someone help with what this means? Device in question is up to date with software and PRL...

Link to comment
Share on other sites

<response serviceTrenderStatus="Success" serviceTrenderMessage="Sprint is seeing indications that your device could be impacting your voice experience. Please verify that your Software and PRL are both up to date by using the Voice Network Details section below. If additional support is needed, please visit your local Sprint store for assistance (message 213)." serviceTrenderCode="213" nebStatus="Success"/>

 

Can someone help with what this means? Device in question is up to date with software and PRL...

 

It is basically saying that the algorithms have determined your experience is sub-par and there aren't any known network deficiencies in the area to account for it. Assuming everything is up to date (as new PRLs and software upgrades can fix issues), they suggest taking it into an store (it doesn't specify S&R, but otherwise they likely can't do anything to fix it) to have it checked.

Link to comment
Share on other sites

  • 2 months later...
  • 3 months later...

Tower is impaired. Hope it does't choose to drive...

 

<response nebStatus="Success" serviceTrenderCode="333" serviceTrenderMessage="Sprint has a known issue impacting one of your most used towers. See the Service Alert Details section for more information on the known issue. If you have questions about the known issue or need further support, please call Customer Care for assistance (message 333)." serviceTrenderStatus="Success">

<nebticket etr="2014-10-26T14:06:00-05:00" endDateTime="9999-12-31T17:59:59-06:00" servicesAffected="Voice" startDateTime="2014-10-23T14:06:00-05:00" statusUpdateDateTime="2014-10-26T05:26:50-05:00" statusUpdateNote="We are currently experiencing an outage across the market. Customers may experience increased dropped calls, blocked calls, no service, or roaming, until the impairment is resolved." ticketInformation="Thank you for your patience while we work to improve the performance on this tower. While we do not have a current estimated time of resolution for this issue, please rest assured that our Engineers are aware & fully engaged. While our Engineers work on a solution, you may experience intermittent service issues. You can continue to check Sprint Zone for the most recent status available." ticketLevel="CASCADE" ticketNumber="3669037" ticketStatus="O" ticketType="Other:"/>
<nebticket etr="2014-10-23T00:00:00-05:00" endDateTime="2014-10-23T11:04:34-05:00" servicesAffected="Voice and Data" startDateTime="2014-10-22T19:00:00-05:00" statusUpdateDateTime="2014-10-23T10:45:29-05:00" statusUpdateNote="The tower is currently impaired. Customers may experience increased dropped calls, blocked calls, no service, roaming, loss of SDC, loss of 3G, EVDO, and LTE, or slow data connections until the impairment is resolved." ticketInformation="Thank you for your patience while we worked on this tower. Our Engineers have resolved the issue and your services should be back up & running. We value our customers and it is our top priority to deliver the best network experience. If we have not fully addressed your issue, please feel free to contact Customer Care."ticketLevel="MARKET" ticketNumber="3788591" ticketStatus="C" ticketType="Single Cellsite:"/>
</response>
  • Like 2
Link to comment
Share on other sites

Interesting. Mine is version 4.7.027. Last SW update of Oct 8th 2014

This is the version baked into the 4.4.4 update for the M8. Someone should try figuring out where tower details come from.
Link to comment
Share on other sites

This is the version baked into the 4.4.4 update for the M8. Someone should try figuring out where tower details come from.

 

It's not from the service trender site on zone.sprint.com, that's for sure.

Link to comment
Share on other sites

Digiblur did the reverse engineering last time to get that URL...

Yes, I remember that. I keep the page pinned in Firefox so it's easier to look than waiting for it to load in the Sprint Zone App.

 

 

Sent from Josh's iPhone 6+ using Tapatalk

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • In the conference call they had two question on additional spectrum. One was the 800 spectrum. They are not certain what will happen, thus have not really put it into their plans either way (sale or no sale). The do have a reserve level. It is seen as great for new technologies which I presume is IOT or 5g slices.  They did not bite on use of their c-band or DOD.  mmWave rapidly approaching deadlines not mentioned at all. FWA brushes on this as it deals with underutilized spectrum on a sector by sector basis.  They are willing to take more money to allow FWA to be mobile (think RV or camping). Unsure if this represents a higher priority, for example, RVs in Walmart parking lots where mobile needs all the capacity. In terms of FWA capacity, their offload strategy is fiber through joint ventures where T-Mobile does the marketing, sales, and customer support while the fiber company does the network planning and installation.  50%-50% financial split not being consolidated into their books. I think discussion of other spectrum would have diluted the fiber joint venture discussion. They do have a fund which one use is to purchase new spectrum. Sale of the 800Mhz would go into this. It should be noted that they continue to buy 2.5Ghz spectrum from schools etc to replace leases. They will have a conference this fall  to update their overall strategies. Other notes from the call are 75% of the phones on the network are 5g. About 85% of their sites have n41, n25, and n71. 93% of traffic is on midband.  SA is also adding to their performance advantage, which they figure is still ahead of other carriers by two years. It took two weeks to put the auction 108 spectrum to use at their existing sites. Mention was also made that their site spacing was designed for midrange thus no gaps in n41 coverage, while competitors was designed for lowband thus toggles back and forth for n77.  
    • The manual network selection sounds like it isn't always scanning NR, hence Dish not showing up. Your easiest way to force Dish is going to be forcing the phone into NR-only mode (*#*#4636#*#* menu?), since rainbow sims don't support SA on T-Mobile.
    • "The company’s unique multi-layer approach to 5G, with dedicated standalone 5G deployed nationwide across 600MHz, 1.9GHz, and 2.5GHz delivers customers a consistently strong experience, with 85% of 5G traffic on sites with all three spectrum bands deployed." Meanwhile they are very close to a construction deadline in June for 850Mhz of mmWave in most of Ohio iirc. No reported sightings.
    • T-Mobile Delivers Industry-Leading Customer, Service Revenue and Profitability Growth in Q1 2024, and Raises 2024 Guidance https://www.t-mobile.com/news/business/t-mobile-q1-2024-earnings — — — — — I find it funny that when they talk about their spectrum layers they're saying n71, n25, and n41. They're completely avoiding talking about mmWave.
    • Was true in my market. Likely means a higher percentage of 5g phones in your market.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...