Got my iPad Air 2's last night.... WOW! What a worthless Telesales experience. Since this was a brand new line, didn't have phone number for it yet and I didn't want to go on single Tablet plans (only thing available by activating through the iPad), I needed to be transferred to Telesales first (Sprint please American-ize Telesales again) to assign a Phone number UGH!
All was going fine until the rep kept asking for a CCID number, kept telling her It's not here in the "About" Screen after 20 mins of going through every serial number on the About screen she gets assistance on the line and she states the CCID is the "SIM" and I would have to remove the SIM from each iPad and read the number. Since these are Apple SIM and not Sprint SIM the confusion goes from bad to worse. I read her both SIM numbers and she puts me on hold for 20mins and comes back saying she needs the SIM numbers again after I placed them back in their respective iPads. Another 20mins goes by, then she comes back and tells me to go to the store. Which, after all that, I was thinking would be best. After giving up for the night I decided to try to activate through the iPad themselves and then call and switch the plan with Regular CS. BINGO, Very Easily done. Wish I would've known that ahead of time to save myself a 90 min Worthless Telesales Call.
So Here's A Tip.... Activate the SIM/Line on the iPad, choose any plan to get the thing activated. Once you have "Sprint" up in the Corner, call Reg CS to change the plan..... CS can't do anything until the iPad has a Phone number assigned.