anthony.spina97

I only used "2G" because that's what the article referred to it as. I will edit my post to make that more clear. AT&T is using "2G" in place of EDGE, correct? -Anthony

http://about.att.com/innovationblog/2g_sunset RIP the AT&T "2G" (EDGE) network. Also, RIP to anyone still running an original iPhone on AT&T. -Anthony

If turning off things like Background App Refresh and doing other things, like restoring, hasn't fixed this issue, then I would see if you can take it back and get a new device. That isn't normal battery life for that device. -Anthony EDIT: Also, how much are you using Tapatalk? It could be going rogue and causing excessive battery drain. I would try deleting it and seeing if that helps your battery life.

Have you done a hard reset? A restore? Those are typically surefire ways to fix those kinds of issues. -Anthony

I still love my 7 Plus. IMO it was a great upgrade over my previous 6 Plus. Everything is equal to or better than my 6 Plus. Still pissed off that we still have yet to get our bill credits for trading in our 6's towards our 7's, but hopefully I will have that resolved tomorrow. It's now been over 3 weeks that I've been spending trying to get this fixed. But other than that, I'm glad we got the 7's. -Anthony

News, updates, and general information about Sprint and the cellular technology world. -Anthony

I'm not talking about his businesses. I'm talking about his goals as a president. He wants to create jobs, not get rid of them. I only refer to him being a business man because he understands how businesses work. -Anthony

No, actually, it doesn't. Trump is a business man: he knows how mergers go. 9 times out of 10, they result in a loss of jobs, not a gain. He won't let that happen under his administration. -Anthony

(TL;DR at the bottom to get right to what solved the issue) So a follow up, after going into the store, and the rep gave me the receipt that showed that we traded in our devices, and the rep told me to call the "financial department", which ended up just being *3, and I went back to my car to call them. This basically just took me back through the automated loop that I was already encountering, so I went back into the store. I told her and she had me call again, and she spammed zero after the call connected, which brought up a prompt that said I was going to be connected to a representative. I thanked her for her help and went back to my car to wait on hold (with an estimation of over 10 minutes, might I add). I waited, somewhat patiently, on hold for about 15 minutes and got connected to a representative. She took all of my information and I explained my issue, and I ended up being on hold for a total of another 15 minutes. She comes back and says something about getting me my credits that I should be getting, and I think she said something about calling the store to get info from them (she had a VERY thick accent that made it difficult to understand her, especially over the phone). She puts me on hold again, and when I'm taken off hold, I hear "Hello?" to which I replied "hi". The woman on the phone, different than before, says "how may I help you?" and I said "um, weren't we just talking?" and she says "hello??". At this point I'm extremely confused as to what is going on, so I say "who is this?" and she says "Sprint" and I was like "oh, did she transfer me or something?" to which the woman hung up on me. Great, there goes an hour of my time Considerably upset, I decide to drive home because I'm not going to sit in the parking lot on hold for another 15 minutes, I'd rather do this at home. I get home, call again, get told my wait time is upward of 12 minutes, and then get told that there is a technical problem and I can't be connected to an agent, and it hangs up on me. G R E A T. Call back once more, finally get put on hold to wait for an agent, (thankfully) only 5 minutes later, I'm connected to a representative. I explain my issue once more, she does some looking, and tells me that she can't find our devices in the stock at the warehouse. I tell her that the Sprint store rep gave me tracking numbers for the devices, read the numbers to her, and then she tells me that the numbers don't work. *sigh* She tells me to go back to the Sprint store, and tell the store rep to her "NSS Agent" and have them use their "override code". Okay, interesting. Time to head back to the store. I head back, armed with this new information, and tell the store rep. She calls her agent, explains my situation, and gives her another number to call (at this point I'm sure the store reps are just glad to see me so much ). She calls the number, and the guy tries to tell her that the "iPhone 7 on us" promotion only lasted from 9/9 to 9/16. No way, considering the device was only available to preorder from 9/9 to 9/15, with 9/16 being the first day that it was actually on sale, which is a very limited promotion (also the fact that the adverts for the promotion were ran well into October, last I checked). He claimed only one of the THREE devices we got qualified for the promotion because we "bought it on the 16th, whereas the rest were bought afterward." Um, no. We preordered all three on the 10th, and only received one of them on the 16th, and the other two over the course of the next two weeks. How is it my fault that they were backordered? Anyways, the guy concedes that his statement was wrong (even though it didn't seem like he believed that concession), and gave the store rep ANOTHER number to call. This time it's the BuyBack department. She calls and explains the situation, and within 30 seconds she is off the phone with them. They say that once the BuyBack is processed in store, the BuyBack department has nothing to do with it because they only handle online. OK. My store rep is about as fed up with this as I am, so she says that she's going to email her LAM (Line area manager?) directly. So she emails him my situation and says that by Tuesday I will get a callback from her letting me know the results. I will definitely update if this fixes the issue. TL;DR: Call support, see if they have the devices in their system. If not, go to the store, tell the rep to contact their NSS Agent, and if that doesn't work, tell them to email their LAM. Hopefully that helps. What a headache. -Anthony

A quick question for anyone who took advantage of Sprint's trade-in credit for the iPhone 7 when coming from a 6 or newer. Did any of you do the trade-in in-store? (I know some of you did it online, which was a different process so not really any help here) If so, has your monthly bill credit shown up on your account? We got an iPhone 7 and two 7 Plus's back in September when they came out, and traded in two 6 Plus's and a 6 so that we would get the monthly bill credits, but have still yet to get the credits. We are now on monthly payment 4 on two of the devices and payment 3 on the other one, so it has definitely been 2 billing cycles since we turned in the phones, and yet, there still hasn't been a bill credit applied. Can anyone help with that? Currently trying to get in contact with Sprint Customer Support but the automated answering prompt has no good options for my issue, and the chat option isn't showing up on their site for me. I just want to talk to a representative, is that too much to ask?! I appreciate any help that you guys can give. -Anthony

Glad they got it all sorted out! Hopefully you don't have any problems with this one. -Anthony

I'm sorry you're having so much trouble with it. I know how frustrating it can be. I was having a similar problem a week or two ago while running one of the betas and couldn't for the life of me figure out what was wrong. I restored and that seemed to fix it for all of two days or so, then it was right back to draining quickly. Eventually another iOS 10.2 beta came put and fixed the issue. Apple just released iOS 10.2.1 to beta testers so hopefully that will be out soon and can hopefully solve your problem. -Anthony

Like I said, make a Genius appointment and take it to the Apple Store and have them run the battery diagnostics on it. They're software can collect a lot more information about the battery's state than we can ascertain on non-jailbroken devices. There's only so much publicly available info that we can collect on our batteries without their diagnostic tools. -Anthony

If you look at the "Usage" and "Standby times" in the Battery menu in the settings, what do they say? If your "Usage" and "Standby" times are the same, then there is something that is causing the device to never go fully into Standby and could be the cause of your excessive battery drain. Also, have you considered just taking it to the Apple Store to have them run the diagnostics on it just to tell you if there is a problem with the battery? It's free to have the diagnostics done, and you only pay if you have them perform a repair. Make sure to make an appointment, as they don't typically serve walkins in any sort of a speedy manner. -Anthony

Apple never commits because they never want to let anyone know what they're going to (or not do) in the next iPhone. -Anthony

Say what you will about Marcelo, but you've got to admit, the man has class. -Anthony

The jury is also still out on whether the iPhone 7's have 3xCA enabled in the software or not. -Anthony

Did you do it in-store or online? -Anthony

It's Band Class 10 guys... -Anthony

Of course calls got worse during Network Vision. Even Sprint said they were going to get worse before they got better. Post-Network Vision though, Sprint is consistently ranked at or near the top in call and text quality on Root Metrics. -Anthony

AFAIK, iOS will definitely connect to known Wi-Fi networks before anything else. It will not try to connect to an open Wi-Fi network (that it has never connected to before) over a known secured one. -Anthony

Actually, they've got nets for that now. -Anthony

Visually simplistic. Apple has almost always chosen form over function, ever since the original Apple 1. -Anthony

I'm unsure how having more moving parts makes a device more simplistic than a device with less? -Anthony

This. The new force touch home button actually feels very high quality. The "Taptic Engine" in the iPhone 7 does a really good job of mimicking a home button but also somehow makes it feel better than a real one (IMO) at the same time. -Anthony