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T-Mobile closing call centers.

legion125

By legion125
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legion125 Member Level: 4G WiMax

legion125

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T-Mo is closing a group of call centers to save cash and cut costs since DT is pretty much making them survive on its own. In the local news, the Denver area is losing one, so that's 441 jobs down the drain for our market.

 

 

T-Mobile USA closing call centers, cutting staff

 

T-Mobile USA is cutting 1,900 jobs, or about 5 percent of its workforce, as it closes seven call centers, and the company said it may cut more jobs in coming months.

 

http://www.reuters.com/article/2012/03/22/us-tmobileusa-jobs-idUSBRE82L17B20120322

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jpkjeff Member Level: iDEN *chirp*

jpkjeff

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And look at what AT&T has to say about that today (as usual, failing to place the blame where it belongs-on AT&T):

 

(This is from AT&T's public policy blog section of their website, where they comment on issues that impact the industry):

 

http://attpublicpolicy.com/wireless/att-statement-on-t-mobile-closing-seven-call-centers/

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Duffman Member Level: 3G EVDO

Duffman

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There doomed if they do that. India and the Phillipines are just not that good since thay have no knowledge of how things work and just read of scripts.

 

Hey, it works for Sprint!

 

Oh, wait. No it doesn't. We get lots of complaints about the Phillipines center.... in that people have a really difficult time understanding the reps. You have to remember, the English spoken by the reps there bears little resemblance to many of the varied dialects in the U.S.

 

That and the outsourced centers get paid per call... so getting the customer off the line must be an imperative.

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MacinJosh Member Level: LTE Advanced

MacinJosh

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Hey, it works for Sprint!

 

Oh, wait. No it doesn't. We get lots of complaints about the Phillipines center.... in that people have a really difficult time understanding the reps. You have to remember, the English spoken by the reps there bears little resemblance to many of the varied dialects in the U.S.

 

That and the outsourced centers get paid per call... so getting the customer off the line must be an imperative.

 

I have never talked to a rep from the Philippines before. Always have talked to US reps with Sprint. However, I can't say the same for Asurion.

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Duffman Member Level: 3G EVDO

Duffman

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I have never talked to a rep from the Philippines before. Always have talked to US reps with Sprint. However' date=' I can't say the same for Asurion.[/quote']

 

Are you a corporate or consumer account? Also depends on the type if call as the Phillipines just handles basic billing and general info calls AFAIK. Most of the call centers are in the States, however, even if they are "vendor" sites.

 

I wish I could give out the queue numbers to connect people straight to the higher level support.

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MacinJosh Member Level: LTE Advanced

MacinJosh

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Are you a corporate or consumer account? Also depends on the type if call as the Phillipines just handles basic billing and general info calls AFAIK. Most of the call centers are in the States' date=' however, even if they are "vendor" sites.

 

I wish I could give out the queue numbers to connect people straight to the higher level support.[/quote']

 

Just a consumer account. But i've never called at night, and i usually call at the slow times of the day.

 

Sent from Josh's Evo Shift 4G using Forum Runner

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S4GRU Member Level: LTE Advanced

S4GRU

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I have never had a call to Sprint CS that sounded like it was foreign, as far as I can remember.

 

Robert<br />Posted from my E4GT with ICS using Forum Runner

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pyroscott Member Level: LTE Advanced

pyroscott

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I have never had a call to Sprint CS that sounded like it was foreign, as far as I can remember.

 

Robert<br />Posted from my E4GT with ICS using Forum Runner

 

I used to get them all the time. They could never properly pronounce my name. It always came out similar to Scoot. There isn't an accent in America that talks like that...

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