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Sprint delaying pre-orders of the 32GB Samsung Galaxy S III and possibly 16GB models

S4GRU

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by Robert Herron
Sprint 4G Rollout Updates
Tuesday, June 19, 2012 - 3:33 PM MDT

 

S4GRU received some sad news today when we found out that Sprint is experiencing delays in their preorders of the popular Samsung Galaxy S III. 16GB models will not arrive early of the June 21st national launch as originally planned, and at best, will arrive on June 21st. Some may even experience delays of a day or two.

However, if you bought the 32GB model (like me), your delay will be until next week...well after the national launch of the device. So much for pre-order. :(

See Sprint's comments below:

 

Sprint said:
Due to overwhelming demand and limited supply for Sprint’s Samsung Galaxy S III, we are running a little behind on deliveries. The 16GB version of Samsung Galaxy S III device will be available in Web Sales and Telesales (1-800-SPRINT1) beginning on Thursday, June 21. It will be in all remaining sales channels next week.

We are optimistic that we’ll be shipping all Samsung Galaxy S III-16GB pre-orders this week and that they will be delivered by June 21 as anticipated. There is a chance, however, that we may be a day or two late. We anticipate shipping all Samsung Galaxy S III-32GB pre-orders next week. To check the status of your pre-order, please visit www.sprint.com/myorder.

We apologize for any inconvenience and appreciate the patience of our customers as we work through this minor delay in availability. We know that many of you are eager to experience the next generation of the Samsung Galaxy series on the only network to provide unlimited data plans to new and existing customers. Should this situation change, we will continue to update this post as we have new information to share.

 

Source: http://community.spr...lability-update

 

Special thanks to S4GRU Member Adrian28 who tipped me to the story in our forums.



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No thanks needed Robert. I hate that it wasn't a more uplifting tip but now we get to be excited next week lol

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Reading the comments over at Sprint in response to the posting is painful. Like Sprint decided to delay them. People need to get a grip. I'm disappointed, but whatcha gonna do? I'll be more than happy if they give me a gel case like they did with the EVO LTE.

 

Robert

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I just read that T-Mobile is in the same situation. But they are calling it a two phase launch, the first phase goes to the top 29 markets..rest get theirs on the 27th.

 

Heres to hoping you guys get yours in a decent amount of time, and that the backlog is cleared here in about 3 weeks!

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Does this apply to ALL pre-orders (IE, Best Buy, Radio Shack, etc.) or just those who pre-ordered directly from Sprint?

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Does this apply to ALL pre-orders (IE, Best Buy, Radio Shack, etc.) or just those who pre-ordered directly from Sprint?

 

That is not known at this time definitively. However, since the delay is being caused by Samsung and not Sprint, it is believed that it affects all outlets of pre-orders.

 

Robert

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Reading the comments over at Sprint in response to the posting is painful. Like Sprint decided to delay them. People need to get a grip. I'm disappointed, but whatcha gonna do? I'll be more than happy if they give me a gel case like they did with the EVO LTE.Robert

I got to call you out on this one, LOL. Yes its very frustrating when it comes to delays but its very easy for you to say since you already have a gnex and a evolte to quench your smartphone thirst. Someone who's been using the same phone for a few years can't relate to what you are saying. :)

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I got to call you out on this one, LOL. Yes its very frustrating when it comes to delays but its very easy for you to say since you already have a gnex and a evolte to quench your smartphone thirst. Someone who's been using the same phone for a few years can't relate to what you are saying. :)

 

This is very true. However, I think you will remember my tone being similar when the EVO LTE was delayed I did not have a GNex nor a EVO LTE back then. :)

 

But I did have the E4GT, which was the best device Sprint had at the time. So I guess that only further makes your point. :tu:

 

Robert

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Well, with this delay, Sprint had better overnight ship to people who have made the preorders. Considering that I paid to get my "due date" moved up, I feel it's within my rights to ask that I get a phone at the same time as, if not before, it's available in the retail channel.

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Well, with this delay, Sprint had better overnight ship to people who have made the preorders. Considering that I paid to get my "due date" moved up, I feel it's within my rights to ask that I get a phone at the same time as, if not before, it's available in the retail channel.

 

I believe Sprint already overnights pre-orders.

 

Robert

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I have a 32 GB unit on preorder. But this miscue on the vendor's side gives me pause to cancel it for the time being. I may buy a little later, closer to the time the Sprint LTE network is actually launched.

 

No hard feelings. Just business.

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I have a 32 GB unit on preorder. But this miscue on the vendor's side gives me pause to cancel it for the time being. I may buy a little later, closer to the time the Sprint LTE network is actually launched.No hard feelings. Just business.

 

Let us know if Sprint allows you to cancel the order. Sprint wasn't allowing customers to cancel their EVO LTE orders, but customers could deny deliveries and get a refund after the fact. Maybe they will allow it with this one.

 

Robert

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Let us know if Sprint allows you to cancel the order. Sprint wasn't allowing customers to cancel their EVO LTE orders, but customers could deny deliveries and get a refund after the fact. Maybe they will allow it with this one.Robert

 

Well, for two days when I have checked my order status, Sprint's site has responded with the following:

 

The order or a portion of the order is in backorder status. If the customer would like to select an alternate product or cancel the backordered item, transfer to Order Support.

 

EDIT: Just got off the phone with Sprint. It took a round of routine escalation transfers, but the agent did tell me my cancellation request will be honored because of the shipping delay, the order is cancelled and my upgrade status will be reset.

 

Just business. As I said above, I likely will reorder the phone someday unless there is some news that changes my mind.

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