JeffDTD Posted November 24, 2013 Share Posted November 24, 2013 Not having a consumer reports subscription, I finally found an article that listed the actual scores: Overall: Verizon : 71 Tmo: 65 ATT: 64 Sprint: 59 Sprint haters love the spin that can be made from this, but considering the coast to coast disruption to the network and at least 1 less than honest NV vendor, the spread between the Tmo/ATT and Sprint is very small. Given whats going on, I think Sprint's score could have been worse. In the markets where sprint is well built and Spark matures, Sprint should run away with #1 or #2 in a few years time. Other than NV, I think the plan options could be cleaner / clearer. So many details surround that "$65/mo unlimited" tagline. My rate goes up when the subsidy is paid off even if I don't renew? Seems gimmicky to the most detail oriented. Easy fixes. Otherwise, better communication and followup about outage complaints couldn't hurt. Customers have very limited tolerance for outages, especially ones that pour over weeks and weeks on end. 3 Quote Link to comment Share on other sites More sharing options...
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