Jump to content

iOS7 1x \ 3G problem?


evancg

Recommended Posts

My girlfriend and her daughter both have iPhone 5's purchased in February. In September they both upgraded to iOS7 (now 7.0.3). Her daughters phone works fine.

 

Her phone constantly jumps between 1x and 3G. LTE works fine (we're in a spotty LTE area). When it's not on LTE, it stays at 1x, occasionally jumping to 3G, but regardless of what it's on, data simply doesn't work. The working iPhone5 and my HTC One will sit happily with two or three bars of 3G coverage, and her phone is jumping back and forth. WiFI appears to work fine.

 

We've restored the phone. Wiped the network settings. We took it into a Sprint store where their tech checked it, wiped it, etc, and said they can't fix it. They've ordered a replacement (refurb, I imagine).

 

I'm wondering if anyone else has experienced this? The Sprint forums have a four page thread with similar issues but no real resolution yet. What concerns me is a couple people noted they received replacements and it didn't fix the issue (bad luck? user error? account level issue?).

 

Any suggestions on things to try? And how do Sprint refurb replacements compare to Apple refurb replacements? I'm sure I could just get it swapped at an Apple store but the nearest one is two hours away...

 

Any suggestions? Considering she's basically been dataless for a month+ she's handling it all very well, but I fear my time is running short... :)

Link to comment
Share on other sites

I haven't noticed issues with my 5 on iOS7.  I can say that Apple replacements are all brand new while a replacement through Sprint is likey a refurb if they have any available.

 

Yeah, that's what's frustrating - one phone with iOS7 works perfectly. The other doesn't. Sadly, according to this thread https://community.sprint.com/baw/thread/134621?start=0&tstart=0 this isn't the only instance of it happening, but neither Apple or Sprint are really saying anything yet. Probably not enough reported issues I suppose.

 

Also, since it's an iPhone5, I suspect Apple may replace it with a refurb too, wouldn't they? I had never heard that all replacements they do are "new"...

Link to comment
Share on other sites

try popping the sim tray out and back in again. I got a 5c the other day and similar issue. popped the sim tray in and back out and did ##update# and now everything is working perfectly. 

 

Yeah, that's what's frustrating - one phone with iOS7 works perfectly. The other doesn't. Sadly, according to this thread https://community.sprint.com/baw/thread/134621?start=0&tstart=0 this isn't the only instance of it happening, but neither Apple or Sprint are really saying anything yet. Probably not enough reported issues I suppose.

 

Also, since it's an iPhone5, I suspect Apple may replace it with a refurb too, wouldn't they? I had never heard that all replacements they do are "new"...

Link to comment
Share on other sites

My girlfriend and her daughter both have iPhone 5's purchased in February. In September they both upgraded to iOS7 (now 7.0.3). Her daughters phone works fine.

 

Her phone constantly jumps between 1x and 3G. LTE works fine (we're in a spotty LTE area). When it's not on LTE, it stays at 1x, occasionally jumping to 3G, but regardless of what it's on, data simply doesn't work. The working iPhone5 and my HTC One will sit happily with two or three bars of 3G coverage, and her phone is jumping back and forth. WiFI appears to work fine.

 

We've restored the phone. Wiped the network settings. We took it into a Sprint store where their tech checked it, wiped it, etc, and said they can't fix it. They've ordered a replacement (refurb, I imagine).

 

I'm wondering if anyone else has experienced this? The Sprint forums have a four page thread with similar issues but no real resolution yet. What concerns me is a couple people noted they received replacements and it didn't fix the issue (bad luck? user error? account level issue?).

 

Any suggestions on things to try? And how do Sprint refurb replacements compare to Apple refurb replacements? I'm sure I could just get it swapped at an Apple store but the nearest one is two hours away...

 

Any suggestions? Considering she's basically been dataless for a month+ she's handling it all very well, but I fear my time is running short... :)

Have you tried turning LTE off when you're in a spotty area? At my house, we are literally at the edge of LTE coverage, so I usually can only get 1 bar of LTE before dropping to 2 or 3 bars of 1x or 3G. The way the iPhone works is when it can acquire an LTE signal (or when it thinks it can) it will drop form 3G down to 1x, then go to LTE or it will sit at 1x until it fails to hook onto LTE, in which it will go to 3G (which it may take awhile to get from 1x to 3G after failing to connect to LTE). 

 

When I enable LTE on my iPhone, it will immediately drop to 1x from 3G, and it will sit there while it tries to connect to LTE, then it fails to connect to LTE, hangs at 1x for a minute or so, realizes it was stupid for trying to connect to such a weak LTE signal, then it goes to 3G. Then, I may try to open a webpage, which causes it to go "Hey, maybe I should look for LTE again," so it drops to 1x, sits there, then goes back to 3G and doesn't load the webpage. On the other hand, when I disable LTE, my iPhone will almost immediately connect to 3G, and then data works pretty darn well! Yes, it's only 3G, but that's why I have 50 Mbps Wi-Fi B)

 

Anthony

Link to comment
Share on other sites

  • 1 month later...

My mom's iPhone experience just this. Since the 7.0.2 update, it could NOT authenticate a data session over 1x or 3G, LTE worked fine when in range. The phone would attempt to connect to 3G, then bounce back to 1x. When using either, however, it gave an error for the data session. As in, even slow 1x data wouldn't work. I found a few threads of people complaining about a similar situation. We went to the Apple store today. The "genius" tried to tell us it was a Sprint issue and that he really couldn't explain it. He claimed they would replace the phone for a measly $270. After asking to speak to the manager, they waived the fee and swapped the device. I restored a back up to the phone, works perfectly now. SOMETHING got botched with 3g/1x authentication with the 7.0.2 update. Another iPhone on my account went straight to 7.0.4 from 7 and it was fine. Just a heads up for those experiencing this.

Link to comment
Share on other sites

My mom's iPhone experience just this. Since the 7.0.2 update, it could NOT authenticate a data session over 1x or 3G, LTE worked fine when in range. The phone would attempt to connect to 3G, then bounce back to 1x. When using either, however, it gave an error for the data session. As in, even slow 1x data wouldn't work. I found a few threads of people complaining about a similar situation. We went to the Apple store today. The "genius" tried to tell us it was a Sprint issue and that he really couldn't explain it. He claimed they would replace the phone for a measly $270. After asking to speak to the manager, they waived the fee and swapped the device. I restored a back up to the phone, works perfectly now. SOMETHING got botched with 3g/1x authentication with the 7.0.2 update. Another iPhone on my account went straight to 7.0.4 from 7 and it was fine. Just a heads up for those experiencing this.

 

Neither Sprint or Apple have made any clear statements as to what happened. It was definitely a 7.0.2 update problem, as every single reported case of this specific issue occurred with 7.0.2. The only reliable fix seems to be getting a phone with 7.0.1 or earlier and going straight to 7.0.3 (or now 7.0.4). Managing to bypass 7.0.2 always seems to solve the problem.

 

From my understanding, the iPhone5 for Sprint and Verizon are basically the same phone, and when the phone is first booted is when it's decided whether it's a Verizon or Sprint phone (maybe done during manufacturing?). My best guess is that the 7.0.2 update somehow screwed up that setting on SOME iPhone5's, causing a Sprint phone to look for Verizon networks or something crazy like that. A few comments noted that the phones could probably be fixed by sending them back to Apple as they're the only ones that can reset that particular setting, but obviously it's a whole lot easier to just swap it out for a working phone that doesn't touch 7.0.2.

Link to comment
Share on other sites

Neither Sprint or Apple have made any clear statements as to what happened. It was definitely a 7.0.2 update problem, as every single reported case of this specific issue occurred with 7.0.2. The only reliable fix seems to be getting a phone with 7.0.1 or earlier and going straight to 7.0.3 (or now 7.0.4). Managing to bypass 7.0.2 always seems to solve the problem.

 

From my understanding, the iPhone5 for Sprint and Verizon are basically the same phone, and when the phone is first booted is when it's decided whether it's a Verizon or Sprint phone (maybe done during manufacturing?). My best guess is that the 7.0.2 update somehow screwed up that setting on SOME iPhone5's, causing a Sprint phone to look for Verizon networks or something crazy like that. A few comments noted that the phones could probably be fixed by sending them back to Apple as they're the only ones that can reset that particular setting, but obviously it's a whole lot easier to just swap it out for a working phone that doesn't touch 7.0.2.

 

Agreed on everything. The phone we were swapped to was on iOS6 and when updated to 7.0.4 everything went swimmingly. It is BS however that Apple won't acknowledge the issue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • The S21U was very spotty with connecting to 6E. It would only see it on a router reboot. I thought it was more the router than the S21U, however my laptop would solidly connect to the 6E network, so it must have been the S21U. Since I'm on WiFi7 with the S24U, I haven't kept track of it. I will flip over and check it out later. 
    • Wi-fi 6e missing (6 GHz on one of two ultras). Perhaps coming from an app?  Wifi analyzer can see the 6ghz, just can't see them to connect.  May try wifi reset, although communications reset could have been the source of this problem.  Others have reported it, so not an isolated issue. Edit: Fixed: Rebooted into safe mode. Wifi 6e worked. Normal boot back. No wifi 6e in available nerworks.  Unistalled Asus Router app. Checked for Wifi 6e being visible in wifi available networks. Nothing. Deleted Netgear Genie app. Then saw networks. of mine I had not connected to in wifi available networks. Forgot the desired 2.4&5&6 SSID that did not show 6E. Connected to it again. 6e now works.
    • I noticed today while I was out and about in Louisville that b30 has been widened back to 10x10. They reduced it to 5x5 back in Sept 2018 presumably due to satellite radio interference. Not sure how long ago the change happened but it couldn't have been too terribly long ago. I noticed the different earfcn in the neighbor list, I don't usually see b30 as pcc much but I wonder if that will change now. I locked my phone to b30 only on my drive home from work and noticed the new(old?) earfcn on every site, so it wasn't just a 1 or 2 site fluke. It also looks like they've been doing some fiber or other cabling work around the b2/b46 small cell nodes, I wonder if they are about to start adding c-band radios to those. 
    • Should trade it for some low-band there or elsewhere. AT&T dominates lowband.    
    • I checked existing spectrum holdings and selling 5x5 PCS to each of VZW and AT&T in Kauai would get them to 20x20 apiece there, which should make them happy. In Maui it makes more sense to sell 5x5 each of PCS and AWS to get VZW 20x20 AWS and AT&T 15x15 PCS. I figure it would be a sale rather than a swap, as neither of the other two have spectrum T-Mobile would want that's high-frequency enough to avoid the spectrum screen. Honestly, T-Mobile is strong enough in Hawaii from a capacity perspective that cutting down PCS/AWS holdings won't hurt, particularly in exchange for finally unlocking 2.5 (though in Maui I saw 140 MHz n41 regularly in September if I remember correctly).
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...