Jump to content

3G Issues with Photon Q 4G LTE


delta772er

Recommended Posts

So I just upgraded my work line to a Photon Q 4G LTE the other day and it seems like a pretty good device so far, but I have been running in to one issue. I've noticed that it constantly drops my 3G connection throughout the day, sometimes in comes back on it's own, other times it doesn't and I have to restart the phone to get it to work. It does this whether I'm at home connected to my Airave 2.5 or out and about.

 

Has anyone else noticed this issue or do you have any suggestions? I considered taking it back and having them swap for a new one since it's new, but it's a 40 mile drive to my nearest Sprint corporate store and wanted to check here first.

 

-Charlie

Link to comment
Share on other sites

  • 3 weeks later...

I've had my PQ lose it's 3G only once or twice that I've noticed in the past month. Having had a Moto XPRT prior, I'm used to it, and just pop into Airplane Mode for 30+ seconds, then back to normal, and all is well.

 

It hasn't happened to me enough to be considered a problem.

Link to comment
Share on other sites

I have never experienced any issue with losing a 3G connection. The only time this happens is at the signal edge, and I expect it at that point anyway.

 

I live at the intersection of signals from SIX different Sprint towers - and I'm at the signal edge for every one of 'em. <_<

 

It's fairly normal for me to have 3G drop out and not come back up easily. The PQ is holding on better than previous devices, though...

Link to comment
Share on other sites

  • 2 months later...

So I just upgraded my work line to a Photon Q 4G LTE the other day and it seems like a pretty good device so far, but I have been running in to one issue. I've noticed that it constantly drops my 3G connection throughout the day, sometimes in comes back on it's own, other times it doesn't and I have to restart the phone to get it to work. It does this whether I'm at home connected to my Airave 2.5 or out and about.

 

Has anyone else noticed this issue or do you have any suggestions? I considered taking it back and having them swap for a new one since it's new, but it's a 40 mile drive to my nearest Sprint corporate store and wanted to check here first.

 

-Charlie

i just got it and been haveing the same p[robloms
Link to comment
Share on other sites

i just got it and been haveing the same p[robloms

 

this issue ticks me off to no end. i can say with certainty that it always happens when i need to look up something in a pinch and i need to sit there and cycle airplane mode with the hope that doing that will fix it.

Link to comment
Share on other sites

  • 4 weeks later...

@swintec yeah, I have the Photon Q and that's how I solve this annoying problem. If THAT doesn't work, try rebooting. If it STILL doesn't work, try a hard reboot (holding down the power button for 20 seconds). If it still is causing problems, then you may have to hit the Sprint store. But this is how I fix it on my phone

 

Sent from my Motorola Photon Q

Link to comment
Share on other sites

the most recent software update going around now (which i installed this morning) may have fixed this conneciton dropping issue.

 

I've had the software update for about a month now. Seems to have fixed all isses, including the 3G drops and the 3G icon is fixed to where it doesn't dissapear when you initiate a call.

Link to comment
Share on other sites

I've had the software update for about a month now. Seems to have fixed all isses, including the 3G drops and the 3G icon is fixed to where it doesn't dissapear when you initiate a call.

 

how did you get it so quick? the build date on it is only December 3rd..doesnt leave much room for testing and making its way through the various channels before it gets out to end users like you through the update process.

Link to comment
Share on other sites

The "SOAK Team" gets the release shortly after final build is ready so we can wring it out to make sure there are no hidden problems not caught in "Beta."

 

(And yes, we've had it for about a month - got it before Christmas IIRC...) :frantic:

Link to comment
Share on other sites

The "SOAK Team" gets the release shortly after final build is ready so we can wring it out to make sure there are no hidden problems not caught in "Beta."

 

(And yes, we've had it for about a month - got it before Christmas IIRC...) :frantic:

 

What is this SOAK team you speak of? is it connected to the Sprint official forums or?

Link to comment
Share on other sites

What is this SOAK team you speak of? is it connected to the Sprint official forums or?

 

It's Motorola Mobility's testing team. I got an email asking if I wanted to participate in the test, and I accepted. Has nothing to do with Sprint.

  • Like 2
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • Another SCP beta is rolling out now, with some bugfixes as usual but also some fun new options to test: Non-standalone 5G-NR cells can now display Site Notes. This feature works in the same manner as how neighbor cell notes are displayed, requiring a PCI and your device's location. This option is enabled by default. As is the case with neighbor cell notes, you cannot edit NSA site notes directly unless there is an NCI being reported (which I have never seen); it uses the previously recorded standalone log entries. Like neighbor notes, if a cell has been previously logged but there is no note, you will see the distance information only.   Logging cells that are not reporting a valid PLMN is now possible. This option is disabled by default, but if you enable it along with two other options (log sites with missing GCI/NCI and to log sites with missing TAC), you should begin logging most NSA 5G-NR cells. A PCI is needed at a minimum, which is not always reported depending on your device and network factors. ("Sites" will be renamed to "cells" on the Preferences menu in the next update.)   Users can enable an option to display LTE cells above 5G-NR cells in the app if they choose to do so. This option is disabled by default. Should help improve the readability of your screen if you have NSA 5G-NR cells constantly appearing/disappearing. Please give these options a try and let me know if you notice any issues.. thanks!
    • Not yet. We probably won't see one submitted until construction on the new building is substantially complete. 
    • Yes, that is where the site used to be. All the antennas were removed. I hope they add a new site soon. Have any permits been submitted for a new site?
    • Looks like there's a slightly taller building going up next door to where the decommissioned site used to be. Taking a look at StreetView, T-Mobile likely decommissioned the site because the east facing sector would blocked by the new building. If I had to guess, T-Mobile has already agreed to move to the roof of the new building and is just waiting for it to be completed to install the site there. What they should've done is just rearrange the sectors in the meantime but it seems like T-Mobile just bit the bullet and decommed the tower in the short term. — — — — — A permit was issued for a Sprint conversion at 150 Prospect Park West, finally filling in what is T-Mobile's largest coverage gap in Park Slope. Verizon is collocated on that building and AT&T has placed small cells along Prospect Park West to fill in coverage there while T-Mobile struggled using two sites, one at Grand Army Plaza at the far north and another at Bartel Pritchard Square to the far south.  
    • Yep, you can see the site was taken down between Aug 2022 and Apr 2023.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...