Jump to content

Motorola Photon Q MMS Issue


zodiac12345

Recommended Posts

Let me start off by saying I've been a long time lurker, and this is my first time posting.

 

So, to the phone issue. I bought the Motorola Photon Q on Monday of this week, 8/20/12. I loved the keyboard and screen as soon as I saw it and played with it. The radios seemed very solid, and everything worked well...until I tried to send a picture message. Picture messages would simply not go through, it would remain in sending phase endlessly, and still does. I went to the store (not corporate), and told them my issue. They refreshed the profile, even refreshed the network on the Sprint side. Still, it didn't work. They replaced the phone with another new Photon Q. Well, again, MMS didn't work. I at first thought that this might an issue with Google Voice. Except, it wasn't. Disabling Google Voice didn't fix the issue. So, they called Sprint again, went through the same things. Eventually, they got to the "real" tech support. I wouldn't call them better than the original support, as they wanted the store to pull the battery out. But wait, the Photon Q doesn't have a removable battery! So, I'm the first person to have an issue with the Photon Q.

 

The outcome as of 8/22/12: Sprint is aware of the problem, and is fixing it. An update will be made very soon (via OTA, and we all know how fast those go :rolleyes:). The store has offered to replace my phone in exchange for the Samsung S3 (or any other phone I want), which I am still considering.

 

My problem: Even if an OTA comes out to fix my issue, that will be more hectic for me. Why? Because I am rooting my phone as soon as possible. An OTA will break my root. Also, another issue I am facing, if I flash a custom ROM in the future, will that ROM have the same MMS issue?

 

Update: Well, the good news comes at the end, I decided to try and use a different messaging application (Go SMS), other than the stock one. AND IT SOMEHOW WORKS!!! :) So, I will be keeping the Motorola Photon Q, but, I'll post this for other who may experience the same issue.

Edited by zodiac12345
  • Like 1
Link to comment
Share on other sites

Let me start off by saying I've been a long time lurker, and this is my first time posting.

 

So, to the phone issue. I bought the Motorola Photon Q on Monday of this week, 8/20/12. I loved the keyboard and screen as soon as I saw it and played with it. The radios seemed very solid, and everything worked well...until I tried to send a picture message. Picture messages would simply not go through, it would remain in sending phase endlessly, and still does. I went to the store (not corporate), and told them my issue. They refreshed the profile, even refreshed the network on the Sprint side. Still, it didn't work. They replaced the phone with another new Photon Q. Well, again, MMS didn't work. I at first thought that this might an issue with Google Voice. Except, it wasn't. Disabling Google Voice didn't fix the issue. So, they called Sprint again, went through the same things. Eventually, they got to the "real" tech support. I wouldn't call them better than the original support, as they wanted the store to pull the battery out. But wait, the Photon Q doesn't have a removable battery! So, I'm the first person to have an issue with the Photon Q.

 

The outcome as of 8/22/12: Sprint is aware of the problem, and is fixing it. An update will be made very soon (via OTA, and we all know how fast those go :rolleyes:). The store has offered to replace my phone in exchange for the Samsung S3 (or any other phone I want), which I am still considering.

 

My problem: Even if an OTA comes out to fix my issue, that will be more hectic for me. Why? Because I am rooting my phone as soon as possible. An OTA will break my root. Also, another issue I am facing, if I flash a custom ROM in the future, will that ROM have the same MMS issue?

 

Update: Well, the good news comes at the end, I decided to try and use a different messaging application (Go SMS), other than the stock one. AND IT SOMEHOW WORKS!!! :) So, I will be keeping the Motorola Photon Q, but, I'll post this for other who may experience the same issue.

 

Thanks for the info. It must be an issue with the Moto Blur stock messaging app.

 

Robert

Link to comment
Share on other sites

This is a recognized problem per Motorola. They are working on a fix. Expect an OTA update when they get it sorted out.

 

Discussion on Motorola forums: https://forums.motorola.com/posts/f36db285e5

  • "Just to let users know, Motorola is aware of the MMS issue and is working on it. For the time being, as a temporary work around you can use a third party messaging app, such as Go SMS, or Handcent. I'm sure you'll be the first too know when this issue is resolved."

Link to comment
Share on other sites

  • 2 weeks later...

There has been a fix for this issue as per the Sprint discussion board. I have verified it has fixed my MMS problem. You will need your MSL to change a setting, if you dont have it you need to call sprint or use another method to obtain it. It appears some data profile usernames were borked during provisioning

 

Steps to follow:

 

1. Open your dial pad and dial ##3282#

 

2. Tap on Data Profile

 

3. Look at your username, mine ended in ".comom"

 

4. If yours is obviously wrong (like mine), fix it, save it and then reboot phone.

 

5. good to go.

Link to comment
Share on other sites

There has been a fix for this issue as per the Sprint discussion board. I have verified it has fixed my MMS problem. You will need your MSL to change a setting, if you dont have it you need to call sprint or use another method to obtain it. It appears some data profile usernames were borked during provisioning

 

Steps to follow:

 

1. Open your dial pad and dial ##3282#

 

2. Tap on Data Profile

 

3. Look at your username, mine ended in ".comom"

 

4. If yours is obviously wrong (like mine), fix it, save it and then reboot phone.

 

5. good to go.

 

Thanks for the info! Mine is fixed now as well.

 

My username ended in "@sprintpcs.com.com".

 

I just called Sprint and told them what the issue with the username was. They gave the MSL code just like that so I could fix it, no questions asked.

 

Now the phone is perfect, lol. :P

  • Like 2
Link to comment
Share on other sites

A bit longer winded version of the fix so that folks at any level of phone knowledge can get this fixed:

 

• • • •

 

 

There have been problems with the Photon Q sending/receiving MMS messages widely reported in many forums.

 

THERE IS AN MMS PROBLEM FIX!!!

 

 

Problem: Photon Q 4G LTE unable to send MMS on 3G and 4G

 

Discussion: It appears that some Photon Q smartphones had the "NAI" information in their profile corrupted during the activation process, and are therefore unable to send MMS messages unless on WiFi or by using third-party applications.

 

Correction: Customers with this problem should call Sprint Customer Support at 888-211-4727 from a different phone, and speak to a Customer Service Representative. Tell the representative that you have a Photon Q that cannot send MMS messages, and it may be a problem with the NAI.

 

The CSR should be able to find their instruction page for this problem on their screens, and should be able to talk you through the steps you need to take to correct the problem. The CSR will also refresh the NAI information in Sprint's database.

 

Result: The device should be able to send and receive MMS messages while on WiFi, 3G, or 4G connections.

 

 

 

 

Here are the steps you will take, guided by the Sprint CSR.

Do not try this on your own unless you know what you are doing.

You CAN brick your nice new phone...

 

Steps to follow:

 

1. Open your dial pad and dial ##3282#

2. Tap on Data Profile

3. Review Username

 

The user name (NAI) has extra characters after the first ".com"

 

When trying to edit this info it asks for passcode (MSL code).

 

You have to call Sprint to get this six digit number to update the info in your phone.

 

They will also update your profile (PDP1) within their system (be sure to remind them).

 

Just did it on my Photon Q and the CSR at Sprint found the note on the problem in her system and corrected my profile username IN THEIR SYSTEM too.

 

Call took about two minutes.

 

Pass the word on other forums you are on!

 

(Extra Bonus: You get your MSL with no hassle.)

  • Like 1
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Similar Content

  • Posts

    • Excuse my rookie comments here, but after enabling *#73#, it seems that the rainbow sim V2? requires n70 (I turned it off along with n71 - was hoping to track n66) to be available else it switches to T-Mobile.  So this confirms my suspicion that you need to be close to a site to get on Dish.  Have no idea why they don't just use plmn. To test, I put it into a s21 ultra, rebooted twice, came up on T-Mobile (no n70 on s21).  Tried to manually register on 313340, but it did not connect (tried twice). I am on factory unlocked firmware but used a s22 hack to get *#73# working.  Tried what you were suggesting with a T-Mobile sim partially installed, but that was very unstable with Dish ( I think they had figured that one out).  [edit: and now I see Boost sent me a successful device swap notice which says I can now begin to use my new device.  Sigh.  Will try again later and wait for this message - too impatient.]
    • Hopefully this indicates T-Mobile hasn't completely abandoned mmwave and/or small cells? But then again this is the loop, so take that as you will. Hopefully now that most macro activity is done (besides rural colo/builds), they will start working on small cells.   
    • This has been approved.. https://www.cnet.com/tech/mobile/fcc-approves-t-mobiles-deal-to-purchase-mint-mobile/  
    • In the conference call they had two question on additional spectrum. One was the 800 spectrum. They are not certain what will happen, thus have not really put it into their plans either way (sale or no sale). They do have a reserve level. Nationwide 800Mhz is seen as great for new technologies which I presume is IOT or 5g slices.  T-Mobile did not bite on use of their c-band or DOD.  mmWave rapidly approaching deadlines not mentioned at all. FWA brushes on this as it deals with underutilized spectrum on a sector by sector basis.  They are willing to take more money to allow FWA to be mobile (think RV or camping). Unsure if this represents a higher priority, for example, FWA Mobile in RVs in Walmart parking lots working where mobile phones need all the capacity. In terms of FWA capacity, their offload strategy is fiber through joint ventures where T-Mobile does the marketing, sales, and customer support while the fiber company does the network planning and installation.  50%-50% financial split not being consolidated into their books. I think discussion of other spectrum would have diluted the fiber joint venture discussion. They do have a fund which one use is to purchase new spectrum. Sale of the 800Mhz would go into this. It should be noted that they continue to buy 2.5Ghz spectrum from schools etc to replace leases. They will have a conference this fall  to update their overall strategies. Other notes from the call are 75% of the phones on the network are 5g. About 85% of their sites have n41, n25, and n71, 90% 5g.  93% of traffic is on midband.  SA is also adding to their performance advantage, which they figure is still ahead of other carriers by two years. It took two weeks to put the auction 108 spectrum to use at their existing sites. Mention was also made that their site spacing was designed for midrange thus no gaps in n41 coverage, while competitors was designed for lowband thus toggles back and forth for n77 also with its shorter range.  
    • The manual network selection sounds like it isn't always scanning NR, hence Dish not showing up. Your easiest way to force Dish is going to be forcing the phone into NR-only mode (*#*#4636#*#* menu?), since rainbow sims don't support SA on T-Mobile.
  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...