HTCandroid

I got charged on my sero-p lines.

 

They should increase the cost of the phone $35 to make it a lot more clearer, but I know they like fees to try and hide behind.

If they increased the price of the phone they would have to pay sales tax instead of service tax. I would assume sales tax is higher.

Isn't the Verizon and Sprint roaming agreements supposed to expire around 2015/2016?

Sensorly works really fast! I got 4G LTE in the parking lot of CVS pharmacy at Tustin and Katella and I remembered to turn on Sensorly today. And it showed up on their Sensorly LTE map right away!

 

It seems like Sprint has finally fixed the data and voice call issue as data have been reliable and fast for the past few days.

I have noticed it go. Sensorly won't add your mapping while you are mapping, but once you stop mapping it uploads immediately. I believe they have said they give either 4G(HSPA+ and LTE) or just LTE priority over 3G when loading newly mapped areas.

I honestly don't know what is going on. It must be me... I don't really watch much video on my device. I do stream Sirius, maybe once or twice a week, but when I do the volume is around 75% up not maxed out by any means. The first thing I did when I got my first and replacement device was turn the volume to what I believed was a safe operating level. Thank god I have insurance. My confidence in HTC build quality falling very quickly. I was thinking about purchasing their Windows 8 phone soon but I may have to go with the Samsung.... I really do like the dual speakers, but it's a pain in the neck to keep swapping devices. I can't stand wasting time setting up the replacement devices, transferring data, downloading all my apps. If this phone was only repairable.... Sent from my HTCONE using Tapatalk 2

 

Sadly this is why I am scared to play media from my HTC One. Bums me out since the device was meant to be a media house.

It doesn't make sense to keep both plans. That would be overcomplicating things.

 

Sent from my Nexus 4 using Tapatalk 4 Beta

 

 

Not overcomplicating things at all. Keeping both would allow the customer more choice, which is always a good thing. Lets people decide what plan best fits their needs.

 

In the big picture Reps will just have to better qualify customers to get the best fit. Not hard at all. 

is there a map even for hawaii?

and is that all what you said above is S4GRU Premier Sponsor

or just regular sponsor?

Do it! It's worth it. You can tell where they are and which sites are giving you connection and their speeds etc. Next thing you catch yourself physically checking to see if the upgrade has begun or is completed.

Does anyone here think that since sprint is basically going the unlimited minutes route that sprint will add a WiFi calling feature to their phones like T-Mobile?

I hope so since the international rates aren't that good. Adding will make it a lot easier for none techy and the average user to get better rates. While I was working there they really wanted us to push the sprint phone connect but it was hard for certain people because they needed international calling.

OK, so you were talking about activating a new line of service. Initially, you were talking about buying a phone at full-pop and activating it on an already active line while still increaseing the contract for two years. That does not happen. Now adding a line and activating an old phone on a new line, depending on the plan, will give you a new 2 year agreement, that i can accept.

Your initial comment made it sound like an activation of any phone, new or old, would automatically extend the contract another two years on an ACTIVE line. The new line of service is always two years UNLESS you can acquire the "No contract" plan which i believe no longer exists.

Activating and swapping was used very loosely. Yes you are correct. Activating a new line will have a contract while swapping devices on an existing line will not. As for no contract it does still exist with the name "Sprint As You Go" but the only smartphones offered are: LG Optimus Elite, preowned IPhone 4, Samsung Victory, and Samsung Epic Touch(S2 with a different name). To find the no contract click the "No contract" tab when looking at phones and it will display the eligible phones for the no contracted plans.

Sources?

I worked at sprint up until a couple months ago and a lot of times people would give their old phone to their child and activate(new line if service) it and it would still require a contract for the new line but the new line would be upgrade eligible since it was a "walk in" activation.

A little off topic, but not really. I probably want to come back to Sprint when the Moto X is released late August, but I don't want to sign a contract. The phone is said to be cheap off-contract, so signing a 2 year would kinda suck. Are there *any* options?

 

  

Buy a contract phone that would be expensive without a contract (GS4 or HTC One) and sell it then use that money to buy a moto x off contract and pocket the difference (use craigslist to get an idea on resell prices and maximize your subsidy).

 

Sent from my SCH-R970 using Tapatalk 2

What lynryd65 said. Sprint does have a Sprint branded prepaid but only offer older phones or tier 2 phones to be activated on it. All the top tier require contract, even if you walk in and buy it out right. When activating it after paying full pop will still put you in a two year, you will just be able to upgrade whenever and get a discounted price renewing the contract from that point on.

I was looking to upgrade my phone this month to the galaxy s4.  I am currently on sero and was eligible at the beginning of this month for an upgrade.  Anyone know if I can still upgrade and keep my sero plan online?

 

Just make sure you go through a corporate store and not a third party retailer(bestbuy, radioshack, sam's club, etc).

http://sprint.com/sero

 

They were Sprint's employee referral plans. It stood for "Everything Plus Referral Program".

 

Now it is EPRP - Employee Purchase Referral Program

 

The newer SERO - Sprint Employee Retention Offer

 

The only way to attain Sero is being an ex-employee or being on the AWD - Advantage Wireless Discount from under an employee and was removed from their responsibility.

No. They reserve the right to throttle down to 1Mbps on devices if they feel they need to for network performance only for the people who choose this plan. No one is affected except for those who chose to be.

 

Robert from Note 2 using Tapatalk 4 Beta

So since I am on the Sero Premium 500 I should be fine?

 

Use VPN.

What is VPN?

That's dumb that they are going to throttle for video, especially since all the new devices are full hd and need a decent bandwidth.

So I've noticed very poor service all over Newport and pretty much everywhere in Orange County for the last few weeks and yes some of you have mentioned the roll out of LTE has slowed way down as well. I'm getting pretty irritated that I can't even send a MMS message 3/4 of the time and the lag in receiving text messages is mind blowing. I really do understand what is being taken on here but it needs to be done with out any interruption. Also why is there not a lot of this work going 24/7? Hell hire me and I will be working nights at sites. Want a speedy roll out then have a 24/7 schedule. I do hope Softbank knocks the lose screws out of Sprint and steps up the game with this roll out. Oh and Sprint don't blame it all on the vendors for the slow process.

It should pick up soon. When I was still working at sprint I heard the the higher ups talking the network vision did slow because of having to put the budget on paper and they had to maintain that until the deal was final. The whole dish fiasco really delayed the Softbank deal. Now that all the deals are done softbank's main focus is to boost network speeds.

How do you mean 20*5+30*5=250 sprint

Tmobile 50+30+10*3+20*5=210 apples to apples

Also keep in mind with T-Mobile there is the monthly financing or full pop versus Sprint continuing to subsidize their devices. With T-Mobile's new upgrade six months consumers would be be paying 10 on top of the monthly installments. It comes to individual needs/wants.

The "unlimited guarantee" guarantees that an unlimited option will always be available to the customer.  It does not, however, guarantee a price point.  The out?  Sprint is free to raise the cost to maintain unlimited however they wish.    Not inferring some sense of doom is in order, but its just food for thought.  Sprint will always be willing to sell an unlimited option.

 

If they did increase the prices they would probably do similar to when they changed the premium data charge from 4G devices to all smart phones. It would be forced when upgrading or doing any swaps unless it is an insurance replacement.

You don't think that HTC will come out with a HTC phablet to compete with the HTC One?  I think they will because they need to come up with 2 flagship phones like Samsung does to compete.  Heck LG threw in the towel last year and produced the LG Optimus G Pro to compete.  Unfortunately its only available on ATT so it hasn't gotten as much feedback as it should.  I think a HTC phablet would be a smart move given that there is a decent amount of the market who seeks large screens like the Note.

I think they will at some point. I hope it will have the stylus like the EVO View. If they come out with it I will sell my HTC one for it, maybe use my dads upgrade haha.

I hope not.  I am still waiting for the Galaxy Note 3 before reupping my SERO Premium plan.

 

I was gonna wait for the rumored T6 but then the rumors stopped so I got the One.

I wonder if they will try to get Sero Premium customers to their new plans.

I'm now getting a strong lte signal in my office near MacArthur and Dove Street. RSRP signal is around -102. Getting around 5mbps down, 3mbps up. Used to only get spotty lte outside.

Anyone have an app recommendation I could download to find out which tower I'm connected to? I'm using an HTC One.

Signalcheck

I went back to the Sprint store (been there before with this problem) and explained what y'all said. Amazingly, they still had my old phone/SIM card lying there, two weeks later.

 

They swapped in my old card, punched some numbers, and voila...LTE lit right up!

 

Thanks, everyone. I've talked to 4 or 5 Customer service people, gone to several stores.  One post here and problem solved!

I worked for up until mid May. Most people there aren't "techy" like us here, we breathe that stuff. Not to put the company or anyone down but a lot of reps are like car salesmen with the occasional techy one. When I was at a sales only store I was unofficially known as the "tech" but here I am a newb when it comes to tech. Gotta find the right person in store and customer service. Glad everything was resolved for ya!

Okay, I might have lost track of who is replying to me.

 

I'm the one who swapped a defective One (bad camera) for a "refurb"  One and lost LTE (though ##rtn# says it's not a refurb.)

 

Do we think it is a SIM issue?  If so, what *exactly* should I ask the folks at the store to do for me?

 

If it helps, here is a screenshot of the LTE Engineering screen when I'm in "LTE Only" mode. (I don't seem to pick up the tower when I'm in any CDMA + LTE mode.)

 

What is "Error Code 19"

 

Thanks!

 

First try putting the sim from your defect phone into the replacement. If that does not work contact Sprint customer care or go into a corporate owned store so they can make sure the numbers match up, however not all Reps will know what to do(sadly most of them know next to nothing when it comes to trouble shooting). If you already sent the defect device back you will need customer care to send you a new one and then repeat the process to make sure they match in the system.

I'd guarantee it's what is going on. We were never told about this or trained that this would happen with swaps. I only figured it out after a minute cuz I'm not retarded. My coworkers were suggesting ordering another phone and sit. Sent from my HTCONE using Tapatalk 4 Beta

 

Sprint trained all the reps when the iphone 5 came as it was the first LTE device on sprint that used a SIM(EVO LTE, Galaxy Nexus, Viper, etc did not use a sim card. I just applied the same logic to any other phones that used sim cards and made sure all the uccid's were correct with the dec when swapping.

That is the problem with assurion. We should get new devices and the refurbs should go to "Sprint as you go" and/or boost and virgin.