floorguy

Well ok, as I was typing i was on band 12.. and now a few minutes later.. I am on band 25... Thats funny right there, switches inside the 5 mins I was talking about it

Well after chatting with a sprint rep (someone who had been with them a LONG time, and knew his stuff) Its still very jumbled, was MY take.. So my business was on a shared plan (10 or so lines) I couldn't TNX because of it, TNA was causing me all sorts of issues. So I asked to be put back on the sprint side (I have s20s, 2 ultra, 1 plus, 1 regular) That have all had some type of issue with call coverage. So we did 2 things, he moved me over (more on that in a min) and changed my plan for about $5 more ALL lines will be unlimited and more hotspot data. And I gathered better phone pricing/deals??? Takes effect next billing cycle, and its NOT on any website, but is in their system, since like Nov/Dec.. Hopefully it doesnt bite me.. BUT I can choose to switch to TNX once it takes effect... soooooo we shall see. Ok the sprint move.....SOOOOOO its kind of tricky.. It didn't really move me over. I went out later that day and ran SCP.. So the voice was back to 1x800, but 90% of data stayed TMO, unless I was within a few hundred feet of a known sprint tower then it did 1 of 2 things.. Sprint band 26, OR TMO band 41, which we know what that is.. But it still most of the time was band 2 or 12. on occasion 66... But my band 2 speeds in this case were 100% better than when on TNA (2 was ALWAYS giving me crap, and locking up with garbage speeds) The one thing I NEVER saw band 25. I am guessing they are taking the bandwidth of 25 and moving it to 2?? Needless to say its not really sprint, except the cdma part and using 1x800.. So obviously they are doing something out here..

the problem is, I cant even use the TNX, because of a business plan. And its random.. so its not just my home tower or anything like that

On a separate note.. A tower near me which had both Tmo and Sprint... Just had the Tmo equipment taken off.. As I drove by it while the crane was there, and SCP didnt show the Tmo readings. So co-location work is under way... just need to flip some spectrum now.

I went in to see if I could switch to TNX.... Nope my business plan doesnt qualify... SO now I think I need to call and tell them to kick me back to sprint.. I continue to have issues... Just last week, I looked in my VM (which hasnt been showing me NEW ones for some reason) and there was 1 from the 16th... I looked at my phone.. NO history... Looked online at my bill/usage and nothing there either.. How the hell can you run a business if you dont get calls?? How many others are like this (not just me but businesses in general)?? you can never know unless they leave a VM. The other problem (I tried before) you cant get to anyone who can actually make a decision/credit on your account for this screw up.

Fast appears to be 20% slower than other speed tests... I have a 250 up and down fiber connect at home.. regularly at 270. Just did a fast test twice... barely hit 200

I need to go into a store (phone calls because i am still "sprint" are a joke, at least back when i tried a year of tmo their CS was the bright spot) anyway, and look for a few new phones for my inlaws.. I will probably need to block out a few hours of time.. because we are going to have a good "come to understanding" talk about a few things.. Over the last month (granted I havent been out as much, work has slowed) it seems to be a bit better.. my wife still has this one hole in a certain spot.. which makes no sense, because I know where the towers are.. unless its right in that "sour" spot between towers.. with sprint, that spot wasnt an issue

I posted it over on the s20 page... Because I cant decide if its a network issue or a phone model issue.. All our s20s are having issues... havent heard if the 2 kids with i-phone 11s are having the issue.. but the 2 ultras, 1 + and 1 regular are... and its becoming more than just an inconvenience... its possibly costing me money (phone used for work) Have you randomly had VM with no call?? Just Saturday my wife called me.. didnt ring on my end, but looking at her phone history.. there it is, NOTHING on mine.. She said it rang the 5 or 6 times then to VM. I shouldnt have to wonder or restart my phone everyday hoping to fix some "issue" that I am sure is known by now

So question??? My phone lately has developed the problem of people cant hear me when they call.. or when I call them.. I can hear them either time, but no voice from me.. Takes a restart of the device to fix, and I haven't tracked a time or thing that causes this.. So the question.. Is this network related or device.. What do you think??

but whats the difference?? I am already parked on Tmo all the time. Does it magically make it better??

Ii do however have a sprint SIM, vs TMO sim

Pretty sure I am.. The Ultra has been on the Tmo network since I bought it.. which as I am reading about, thats what TNX is right?? My moms phone, the LG G6, has a better connection (band 41) and faster speed at this location, Then my Ultra does (band 2 on Tmo) I have been running into these issues all over... It is mostly fine when on Band 66, or 71, but it drops to 2 or 12.. and it SUCKS. So I am guessing I am on the TNX?? Right? because it only sits on TMO sites

So sitting here at my mom's, doing some "techy"stuff lol.. and it dawned on me.. let's check the difference in phones and connectivity.. needless to say I hope things come together sooner than later. LG g6, vs s20 ultra. I was on band 2 (just can't upload all 4 photos.... I wish they could just set the prl to grab what ever the best signal is for your area... Instead of parking you on Sprint or TMO, unless it's gone (true roaming type) I know in the end it'll be better... But this is worse than the Sprint lte roll out. IMHO

uhhh nope.. they tell me to talk to sprint.. i tell them.. ITS A TMOBILE NETWORK ISSUE... its like it bounces right off their head..

Well let's hope soon.. because THIS is BS (I so want to say the word, but they will get mad. Notice the SCP STRENGTHS.. I can't even do a song search on spotify

ok, i understood most of that hahaha.. SO even though i bought it back in May (so should be a sprint branded S20, and sprint SIM) it wont let it hit the towers?? I found that with the band selector set to the sprint bands, it performed FAR worse, then my native note 8.. HUMMMMMMMM

Could be.. BUT I never connect to a sprint tower..NEVER... it hangs on its own bands, Band 2 mostly.. when it toggles to that, that's when I notice the data hang, and I have to drive a few miles (probably bouncing multiple towers in that time) before it decides to come back.. It really is an odd thing.. Because back in may when I bought the phones.. They were smoking fast... Until about mid August

meh still haven't figured out wth they have done out here.. but its not stable i guess... in and out, voice issues.. And I havent really seen anyone up on towers. (I drive around A LOT for my work) But I wish they would hurry up, its affecting things with work (irritating when customers go to VM or to a random other number) Plus people on my account complaining to me.. It seems to be those of us with the S20s.... And trying to work through CS is a joke... Sprint customer on Tmo network, and yet no one wants to take accountability for whats screwing up.. I think THAT irritates me the most... "Well you're a sprint cutomer, so you need to deal with them" me...."its a freaking TMO network problem, if I had problems with billing or IF i was on the sprint network, I would deal with them" Plus I am sure no one wants to admit there might be an issue with the S20s and band switching..... I knew there would be bumps.. but their CS handling of things, suck

Probably more cost effective in the short term to keep both, until leases run out (if a Corp store) I know the corp sprint store is rebranded... and is a few blocks from a 3rd party Tmo.. The corp tmo is a few towns over

hows it been out there?? The first 60 days mid may to end of june, I was fine... NOW, I am having all sorts of issues.. Calls going straight to VM.. Even had calls going to some random number (customer emailed asking if I had changed my number) for a few hours.. People cant hear me... Data locks up, says I am connected, but apps and speed test say otherwise.. Needless to say I am pissed... and getting more so, when I cant get to a tier 2 support person

Ok so something new happened today.. say least 2 calls didn't come through.. I was at home so on WiFi calling.. but there's a twist. It went to some other number.. don't know who just wasn't me. Had a customer, ask someone to call me, they asked if I changed my number. So my customer called me... Same thing, some other number. Only way I found out, she emailed me about it.. I tried and it worked fine.. One called from a Comcast VoIP. The other was Verizon. I realize this isn't "phone" related.. but I don't know where to put it lol... All these quirks are driving me crazy.. what do you think happened there?

My mom had clearwire... Worked great where she was at... Sucked she had to get rid of it.. Is perfect for older people who don't need a ton of bandwidth. I will be checking it out for her... Problem is... The TMO tower isn't co-located with the Sprint.. so the signal sucks a little vs band 41. But that will fix one they get things merged

Well they are doing something.. Because that other day when I was on the phone.. I went through like a dozen or so addresses where towers were... over 3/4 of them had tickets... So the next question, when i call in.... which dept do i go to??? Regular CS or Tech support? Because I want some answers from someone other than the poor CS person on the other side that I know more than... ( I just dont have the nifty screen in front of me to show the actual tickets)

Nope, found it to be a pain to use... and wasnt really putting me on the sprint bands anyway.. Band 2 has been having problems.. everytime data hangs/crashes whatever you want to call it (Phone and SCP shows connected, apps and speed test say otherwise) its been Band 2..

So as I had brought up before on the other page... Do you think part of my problem is a Sprint sim, that came with the s20. And that I should go get a Tmo sim... All I know, is this data issue, and others having calling issues... is beginning to piss me off.. its wasting my time, and costing me money.. not to mention the others s20s, in my house being bugged by it, thus bugging me...