Free line 2023byodp1

[IrwinshereAgain]

Don't know if this is the place to ask this or not.

Is there someplace on my account where T-Mobile will show that they have given me a free line as opposed to a billed line?

Customer support via the chat feature added a 'free line' to my account during that 48 hour free line window. It should have been the 2023byodp1 free line.

This new line has shown up on my account and they sent me a sim card but my account shows it as a 50 dollar bill able line.

Nowhere can I see that this new line is a free line.  Should I call customer support or is there a way to see it online?

[dkyeager]

3 hours ago, IrwinshereAgain said:

Don't know if this is the place to ask this or not.

Is there someplace on my account where T-Mobile will show that they have given me a free line as opposed to a billed line?

Customer support via the chat feature added a 'free line' to my account during that 48 hour free line window. It should have been the 2023byodp1 free line.

This new line has shown up on my account and they sent me a sim card but my account shows it as a 50 dollar bill able line.

Nowhere can I see that this new line is a free line.  Should I call customer support or is there a way to see it online?

"48 hour free line window". Sounds like Verizon offers for their grandfathered plans that they really want to eliminate.

Often has required a leap of faith iirc.

[Yuhfhrh]

23 hours ago, IrwinshereAgain said:

Don't know if this is the place to ask this or not.

Is there someplace on my account where T-Mobile will show that they have given me a free line as opposed to a billed line?

Customer support via the chat feature added a 'free line' to my account during that 48 hour free line window. It should have been the 2023byodp1 free line.

This new line has shown up on my account and they sent me a sim card but my account shows it as a 50 dollar bill able line.

Nowhere can I see that this new line is a free line.  Should I call customer support or is there a way to see it online?

No former Sprint accounts have had the promotion applied yet. They have to program something special for those accounts. Line should still be free though whenever they implement the solution.

https://www.reddit.com/r/Sprint/comments/14n6xyc/2023_byod_p1_update_for_individual_line_magenta/