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EntrepreneurKid

Virgin Mobile Roaming Ristricting

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When Virgin Mobile introduced their Inner Circle plan they added Extended coverage giving them the same coverage as Sprint Postpaid. And a few months ago when Virgin did away with its Inner Circle plan and its iPhone only to the current plan lineup and devices I figured they'd backtrack on the roaming and go back to Sprint only. While they may not have updated their coverage map it would seem they are not allowing roaming as my LG Tribute Dynasty which is compatible with US Cellular roaming is being restricted and blocked post activation. Before hands free activation began I was able to go into the devices network and roaming settings and switch on voice roaming, which worked, it immediately connected to US Cellular, then the hands free activation started which couldn't complete due to no data until I switched on wifi, but after the device rebooted, the voice roaming was turned off and greyed out so it couldn't be switched back on.

I know this device is capable of roaming, it has band 12 and band 5 for LTE and the CDMA band necessary to roam onto US Cellulars CDMA network, which again it was able to due prior to activation. If Virgin Mobile is going to continue having roaming as an option then it should work otherwise they need to remove it from their coverage map. I've attempted to take the issue up with Virgin but they tell me that they'll help me with any other issue, except roaming. I believe it has something to do with the PRL since it is what determines the devices roaming. I found a old Virgin device from before Inner Circle started, in it was PRL 7080 the same one as it has now, back then Virgin was the home network on Sprint only, no data or voice roaming.

I don't know where the issue is with this and I'm hoping after filing a complaint with the FCC which has been served that it is either corrected and fixed and roaming starts working, or Virgin removes it from their coverage map if they're not going to allow it. I've asked customer service if the coverage map and the roaming on it applies to current customers or if it was just Inner Circle and they say it does apply to the current plans. If so, and if I have a device that is compatible (LG Tribute Dynasty), why is it being restricted.

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