The_Chemist

Is there any way to force my G2 into 4G LTE, through an engineering screen, even if I don't get voice? I really want to see what kind of RF performance it has. I'm not sure when Shentel will fix the fallback switches in my area so I can natively receive 4G LTE. I readthrough this thread - I could have sworn someone forced their G2 to receive 4G LTE, but I couldn't find the answer. Thanks in advance for any help.

Man, You're making me wish I could connect to these Shentel towers where I am in HBG. I'm actually looking out of my window right now seeing the red light blinking on top of the tower and I can't get 4G LTE from it.

I Liked that movie!

Thanks Mike. I thought that as well, but the "connected" nomenclature threw me. Thanks again.

Would someone knowledgable here be kind enough to explain my DEBUG screen to me? I went into the LTE engineering screen and I'm confused by what i'm seeing. I can't connect to LTE in my area with the LG G2, so this makes no sense to me. I wanted to try and force LTE just to see what kind of RF performance this G2 has, but couldn't figure out how to do it Maybe it still wouldn't connect because of the eCSFB Gap Issue anyway. Here is some of the info on my LTE engineering screen: STATE: Connected SERVING CELL: 355 BAND: 50 UL Channel: 65535 DL Channel: 65535 RSRP: 0 dBm RSRQ: 0 dB RS-SINR: -18 dB My phone only connects on eHRPD. Thanks!

I was so frustrated yesterday with this new Tri Band phone not working in a new equipment area that I took it into a Shentel store. They checked the device and agreed that: "Yes, it will not receivr 4G LTE". But..., they had no information as to when the system would be compatible in my area. Now, I'm stuck. I have a Verizon phone number that I wanted to port over to Sprint, but not until I had a working Sprint phone. Do I wait for them to get this rectified and pay two phone bills in the meantime? I wish there would have been some kind of disclosure on this Spark deployment, as to which markets it was going to be usable in. I would have waited to avoid all this hassle.

Actually, I'm in Harrisburg PA served by Shentel which I believe is an "Alcatel Lucent" system. I can't connect to 4G LTE at all with the LG G2.

I started as a new Sprint customer in early October. I got a Samsung Galaxy Note 3. The first unit had an issue with the home button sticking under the front bezel. You had to push the opposite side to get it to pop out again and be functional. That GN3 was replaced by the store with another GN3 which had a bad LTE radio. It worked, but got much slower data speeds than the unit with the bad home button. The store let me borrow their display unit (GN3) to test against my second GN3 and it proved out the slow data speeds of my second GN3. At this point, I decided to leave Sprint and come back when a TRI BAND device was available. Then I found the LG G2. I thought this was the answer to all my wants and needs. Great data speed and great in-building penetration. Sprint let me come back as a pre-order customer in early November. I purchased the LG G2 specifically for TRI BAND. I wanted the in-building penetration that the lower frequency could give me. I was very willing to wait until the "Spark" upgrade took place in early 2014 which would add the additinal two bands to my G2. I'm currently also a Verizon customer. I was going to port my number over to Sprint once I was sure that I had a working phone from Sprint. Now, I'm in the scenario that if I want to wait until Sprint fixes this tower/device incompatibility issue, I would have to pay for two phone numbers. The G2 I have will only get 3G. I use my device quite frequently at work where there is no WiFi and I need the data speeds that 4G provides me with. This sucks. With a rollout as big as Sprint Spark, one would think that they would at least have tested some devices in numerous markets to make sure all was well before this was generally released to the public. I'm afraid once the media picks up on this, it's going to make Sprint look really bad and leave a bad taste in many consumers mouths! This is quite the blunder!

Yeah, it is crazy. This system around me is very new. I just don't get it? But none-the-less a NON Tir Band phone works in my area to receive LTE on 1900 MHz! The G2 will not.

It appears as if the Shentel system will not work with the G2 - at least around the Greater Harrisburg, Hershey PA area. I went to a Shentel store today to let them look at the phone. No luck there either. I've been all over Harrisburg and near the 81 corridor with no LTE connectivity whatsoever. The Shentel system is very far along in this area as well. Some are even boradcasting the 800 MHz frequency. The towers near me have been 4G LTE for quite some time now. When I had my two defective Samsung Galaxy Note 3's, I got 4G LTE in these same places no problem.

LG G2: No LTE Connectivity al all. Harrisburg, PA 17104, 17111 Hershey, PA 17033 Hummelstown, PA 17036 Steelton, PA 17113 No modifications or configuration changes to the handset.

Thanks to all who put the time and effort into figuring this out!

I'm really bummed! I live and work in a place where the 4G LTE will be incompatible. All the Shentel towers around here won't work with the G2. No WIFi at work either!

Yeah, maybe you're correct. It may be locking some of us out of the 1900 MHz 4G band.

That makes a lot of sense. I'm in the same boat. I live in the Harrisburg PA area. A very strong 4G LTE market. I just received my new LG G2 today and can't receive 1900 MHz 4G LTE. Why would the NON "Tri Band" phones be able to connect to 4G LTE in the same area that the new Tri Band phones can't? I just don't get it?

I'd be glad to do that. You'll just have to give me step by step directions how to do it. I'm not as advanced as the rest of you guys on this forum. I should be back home after 11:00 pm. I'll try it then.

AJ, you are just too funny tonight!

I'm in Hershey PA now and still no LTE. Just chocolate!

Yes, I updated EVERYTHING. Still no LTE.

That's Funny!

I already dood it! There's one called my lg g2 has no 4g lte I added a reply to that person's comment. You really have to laugh that on Sprint Spark launch day we can't get the original 1900 MHz frequency. Don't mind waiting until early 2014 for spark to be activated on my phone, but if I want a 3G phone, I'll go back to the one I used 5 years ago!

Mine is 1.0 as well.

Me too here in Harrisburg PA. No 1900 receprion. LTE Discovery app shows I am connected to eHRPD.

T That's a really good point. I'm not receiving 1900 at all.

Just got off the phone with Sprint customer support, and as I expected they know nothing about the G2 not connecting to LTE and suggested I return the device for a different phone. They also know nothing about any update coming out to correct the LTE issue. You gotta laugh! It's launch day and I can't connect to LTE. I thought sure the update would be here in time.