This is why I hate to deal with Bust Buy. Thie following example is just one of many of my bad experiences with Bust Buy. A couple of years ago, I ordered a laptop in early November from BB that I was going to give as a Christmas gift. Two weeks later I get an email from BB that they could not fulfill this order in time for Christmas. If it was a gift to call customer service and cancel - which I did. I ordered a similar laptop elsewhere. Low and behold 4 days later the BB laptop shows up at my house after I was emailed by BB saying they couldn't fulfill the order in time for Christmas. I called customer service who told me to just return it to any store to get my refund. I went to the Harrisburg store and they refunded all except my shipping costs. The store manager told me there was no way to refund shipping charges from an online order. Furious I stomp home and call BB customer service. I fought at every level and they refused to refund shipping. I explained that I received an email from BB stating they couldn't fulfill the order in time for Christmas and I was to call and cancel the order which showed up anyway. They couldn't have cared less. I was out the $30 shipping charge because of their error. Since then, as this was one of many bad experiences, I refuse to ever patronize BUST BUY again.
Sorry for the rant, but I know what you are going through. We are all looking forward to these new LG G2 tri band devices, and can't wait to get our hands on one - then you have to deal with all this extra hassle.
Lucky for me, mine will be here tomorrow from Sprint. The very best of luck to you, getting your two for you and your wife.