I stopped reading when you said you got 8/11 Mbps in LA with 3G.
Verizon will say anything to customers to make others sound bad. Verizon in Albuquerque doesn't have true 4G LTE at all! More like 3.5 G because they use microwaves instead of fiber, besides like two towers in town. They got fed up with CenturyLink as they were taking way too long to install it.
Your claim seems invaild, but no one is threating you or anything, just trying to provide accutate information.