Sprint Deploys Amdocs Customer Management Solution

[irev210]

I wonder if this will actually help improve sprint customer service?

 

 

 

http://www.amdocs.com/News/Pages/sprint-deploys-amdocs-cms.aspx

Sprint Deploys Amdocs Customer Management Solution to Enhance its Customer Experience and Streamline Call Center Operations Amdocs Smart Agent Desktop solution helps Sprint improve first-call resolution - while reducing average call handling time and agent training time ST. LOUIS - May 14, 2012 - Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Sprint, one of North America's leading wireless service providers, is deploying Amdocs' Smart Agent Desktop in order to enhance its customers' experience while giving its customer service representatives (CSRs) a more intuitive, time-saving customer management solution.

[S4GRU]

Ive seen several Amdocs references in lab testing, but had no idea what they were talking about from context. Well, until now.

 

Robert via Kindle Fire using Forum Runner

[bigsnake49]

Sprint has been using Amdocs software for a little while. This is just additional functionality. Not everybody likes Amdocs from what I understand.