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Pixel 3 XL will not activate - SIM Card has locked


ralphkaz

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I have a brand new Pixel 3 XL that will just not activate on the Sprint network.  

I have now tried 3 (brand new) SIM cards - both SIMOLW416TQ & SIMGLW416TQ which are supposed to be compatible.  After a full factory reset the phone recognizes that it has a Sprint SIM card and prompts to download the relevant apps but the setup ends there...

I keep getting the pop message that "SIM card has locked. Please Power cycle the device" and in the Android notifications I keep seeing the message "SPRINT DM: Configuring Mobile Network" but it keeps failing and after 5 retrys the network strength icon in the top status bar on the phone goes away...  

Phone was originally purchased at Verizon but is unlocked, passes the Sprint IMEI check, etc. & I just confirmed it activates no problems (in 5-10 seconds) on AT&T, Verizon & Xfinity Mobile (for which I have active SIMs that I tried).

Any suggestions?  Please help!  Thanks!

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