Sprint trying to change Customer service image?????

[dnicekid]

Here is my story.

I called in the other day to change my data and something else. Everything was fine, no hiccups just business as usual. At the end she asked if I was happy and would refer sprint.. My answer was absolutely.

 

Yesterday, (sat) I get a letter from Overland park with Sprint logos on it ... But it was hand written and the size of small invitation..! I started thinking maybe Marcelo was ready to have a sit down! - Anyways it was a hand written thank you note from someone in sprint! The letter touched on how much they appreciated that I have been a customer for over 13 years. I didn't recognize the name, so I am assuming it was the customer rep from the other day.

 

Not a big deal, but it definitely a plus for me to know that such a large company has some employees who care.

 

Thumbs up for Sprint!!

Little things like this will help peoples perception of sprint turn around a lot faster!!

 

Has anyone else received a letter??

[DanielB]

Sounds like they're going to start collecting data to implement Net Promoter Score.

[CaptainSlow]

It's probably this.

 

http://content.usatoday.com/communities/technologylive/post/2012/08/sprint-customers-get-a-handwritten-thank-you-note/1#.VCf4g8vD8m8

[Ascertion]

It's probably this.

 

http://content.usatoday.com/communities/technologylive/post/2012/08/sprint-customers-get-a-handwritten-thank-you-note/1#.VCf4g8vD8m8

I've never gotten a hand-written note and that article is dated back in 2012.

My account's been active on Sprint since 1999.

[CaptainSlow]

At the rate of a few hundred thousand letters per year, it might take a while to get to all 55 million customers. [emoji1]

[dnicekid]

It's probably this.http://content.usatoday.com/communities/technologylive/post/2012/08/sprint-customers-get-a-handwritten-thank-you-note/1#.VCf4g8vD8m8

 

 

Yes it looked just like that!!

[Rocket87]

Its called "thank you thursday" sprint employees at call centers or other non store positions can voluntarily do some thank you notes for customers.