Ascertion Posted February 2, 2014 Share Posted February 2, 2014 Hey guys, I'm curious what you guys think I should do...Sometime late in 2013, my laptop's WiFi card started having intermittent connection. (Ping Skyrockets at random times and it's very noticeable in online games.), but the WiFi works. I took my laptop to Best Buy to get it looked at and they said they'd try a diagnostic but wouldn't find anything wrong with it since the problem is related to latency, and not actually the functionality of the WiFi card... They suggested I pay a $200 to have a Tech support agent remote in on my laptop to see what's wrong...but I don't see how that's going to prove anything since the connection works, until I have a lag spike. The technician probably wouldn't notice any lag spikes if he remoted in, maybe a short timeout...Even though my laptop was under warranty at the time, I didn't bother sending it into Asus or have Best Buy diagnose the problem due to their inability to check for latency issues. (I have confirmed it's wireless, because every other device works flawlessly on the same router, and when I hardwire my laptop via Ethernet, no issues.) Not only that, but I've also purchased an intel wireless card and installed it myself and alas the problem STILL exists! At this point, I'm starting to think it's Windows 8.1 so I did a search and found Windows 8.1 causes some serious issues. Here's the problem - I can't downgrade from Windows 8.1 due to lack of driver support... On 1/30, my laptop stopped charging. This is likely a faulty charging cable but I decided to use my American Express extended warranty program to file a claim to see if they can fix both the charging issues and wireless issue. American Express is requesting I get a repair estimate but I've already went to Best Buy and they said their testing wouldn't find any issues and that I'd have to get tech support to even look at the problem. My question is, do you know of a way I can prove to Best Buy that my WiFi is acting up? I don't want to pay $200 to get tech support to remote in only to find nothing's wrong... Sorry for long post and somewhat off topic thread, but I'm kind of lost here. Do you know of another reputable repair agency that may be able to track down issues with latency on WiFi? Quote Link to comment Share on other sites More sharing options...
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