Jump to content

LTE connection issues

smorcy11

By smorcy11
in HTC

 Share

Recommended Posts

smorcy11 Member Level: 3G EVDO

smorcy11

Posted
Posted

 

So I understand it helps to toggle airplane mode to get the lte connection. I am doing this in known lte signal areas and I get nothing but 3G.

 

Any other tricks or do I have a bad device?

 

Sent from my EVO using Tapatalk 2

 

 

Link to comment
Share on other sites
Dkoellerwx Member Level: LTE Advanced

Dkoellerwx

Posted
Posted

So I understand it helps to toggle airplane mode to get the lte connection. I am doing this in known lte signal areas and I get nothing but 3G.

 

Any other tricks or do I have a bad device?

 

Sent from my EVO using Tapatalk 2

 

Couple of things to check.

 

1. Make sure that your phone is in CDMA/LTE mode, and not CDMA only. I made the mistake of leaving my phone in CDMA only mode on a recent trip to KC, took me a frustrated hour to figure out why I wasn't getting LTE.

 

2. Are you on a fringe area, or are you next to the tower? If you're on a fringe area, if may be the signal isn't strong enough for the EVO, which is known to have trouble with weaker LTE signals. It's gotten better with recent updates, but could be better.

 

3. Raleigh/Durham is still in the very very early stages of deployment There is only a handful of towers currently active, and any one of them could be down at any time, either for continued adjustments, maintenance, or just plain down.

 

Until coverage is a little more widespread, I wouldn't worry too much about it, though I know if can be frustrating waiting for that 4G icon to show up.

Link to comment
Share on other sites
smorcy11 Member Level: 3G EVDO

smorcy11

Posted
  • Author
Posted

 

Couple of things to check.

 

1. Make sure that your phone is in CDMA/LTE mode, and not CDMA only. I made the mistake of leaving my phone in CDMA only mode on a recent trip to KC, took me a frustrated hour to figure out why I wasn't getting LTE.

 

2. Are you on a fringe area, or are you next to the tower? If you're on a fringe area, if may be the signal isn't strong enough for the EVO, which is known to have trouble with weaker LTE signals. It's gotten better with recent updates, but could be better.

 

3. Raleigh/Durham is still in the very very early stages of deployment There is only a handful of towers currently active, and any one of them could be down at any time, either for continued adjustments, maintenance, or just plain down.

 

Until coverage is a little more widespread, I wouldn't worry too much about it, though I know if can be frustrating waiting for that 4G icon to show up.

 

I will check on the 1st suggestion.

 

As to the other two, I have done it directly under and passing by known 4G towers.

 

Sent from my EVO using Tapatalk 2

 

 

Link to comment
Share on other sites
Dkoellerwx Member Level: LTE Advanced

Dkoellerwx

Posted
Posted

I will check on the 1st suggestion.

 

As to the other two, I have done it directly under and passing by known 4G towers.

 

Sent from my EVO using Tapatalk 2

 

The only way to know for sure is to compare with another Sprint LTE device in the same place. If you can document that your device does not connect to LTE even with proper settings, you may be able to get Sprint to replace it. That may be a little tricky considering the market hasn't been announced, and some representatives may try to tell you that there isn't any LTE in the area. Good luck though!

Link to comment
Share on other sites
smorcy11 Member Level: 3G EVDO

smorcy11

Posted
  • Author
Posted

 

The only way to know for sure is to compare with another Sprint LTE device in the same place. If you can document that your device does not connect to LTE even with proper settings, you may be able to get Sprint to replace it. That may be a little tricky considering the market hasn't been announced, and some representatives may try to tell you that there isn't any LTE in the area. Good luck though!

 

Hmm. I just checked and phone is on the LTE settings.

 

Should I leave the "connections optimizer" on or off?

 

Sent from my EVO using Tapatalk 2

 

 

Link to comment
Share on other sites
Dkoellerwx Member Level: LTE Advanced

Dkoellerwx

Posted
Posted

Hmm. I just checked and phone is on the LTE settings.

 

Should I leave the "connections optimizer" on or off?

 

Sent from my EVO using Tapatalk 2

 

I haven't figured that out yet. I was under the impression that it was mainly for helping offload to WiFi more easily, but it also mentions LTE. I don't think it's going to do anything to help you connect initially. If I understand it correctly, it remembers where you have previously been connected to LTE, and does additional scans to reconnect you when you are back in that area. Same with WiFi. So, if that's correct, it won't help to get you connected if you've never connected before.

Link to comment
Share on other sites
centermedic Member Level: 4G WiMax

centermedic

Posted
Posted

I will check on the 1st suggestion.

 

As to the other two, I have done it directly under and passing by known 4G towers.

 

Sent from my EVO using Tapatalk 2

Passing by a tower my not be helpful at this point either. The footprint is so small that you can pass through the area before the device gets a chance to grab a signal. If it makes you feel any better I have not been able to grab LTE either. But I will wait until the area is better built out before I start making noise about it. Sprint likely won't listen until the market is announced anyhow.
Link to comment
Share on other sites
smorcy11 Member Level: 3G EVDO

smorcy11

Posted
  • Author
Posted
Passing by a tower my not be helpful at this point either. The footprint is so small that you can pass through the area before the device gets a chance to grab a signal. If it makes you feel any better I have not been able to grab LTE either. But I will wait until the area is better built out before I start making noise about it. Sprint likely won't listen until the market is announced anyhow.

 

I work under a quarter mile from one tower and have sat there and got nothing. You're right though, I'll give it some time

Link to comment
Share on other sites
themuffinman Member Level: LTE Advanced

themuffinman

Posted
Posted

I work under a quarter mile from one tower and have sat there and got nothing. You're right though, I'll give it some time

 

The ideal thing to do is to have another lte capable phone to have a comparison. Do you know anyone with a gnex, gs3, note 2 etc.....? If so then use that device to see if you can get connected. Even though the site may be confirmed to be lte, there could be other issues involved and it could have easily been temporarily taken offline. No need to get all worked up or frustrated, like Dkoellerwx said, Raleigh is in the very early stages of getting upgraded.

Link to comment
Share on other sites
  • 3 weeks later...
Ipclark1 Member Level: Morse Code

Ipclark1

Posted
Posted

 

 

The ideal thing to do is to have another lte capable phone to have a comparison. Do you know anyone with a gnex, gs3, note 2 etc.....? If so then use that device to see if you can get connected. Even though the site may be confirmed to be lte, there could be other issues involved and it could have easily been temporarily taken offline. No need to get all worked up or frustrated, like Dkoellerwx said, Raleigh is in the very early stages of getting upgraded.

 

I made a video demonstrating this and posted it on xda. They agreed to swap it out . The replacement still wont even connect while the ladie's S3 sits on lte all day at the house.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • large.unreadcontent.png.6ef00db54e758d06

  • gallery_1_23_9202.png

  • Posts

    • Paynefanbro
      Official Tmobile-Sprint merger discussion thread

      By Paynefanbro · Posted

      Kind of amazing that T-Mobile is still holding onto that speed title despite Verizon all but killing off lowband 5G on their network. While Verizon is mostly being evaluated on mmWave and C-band performance, T-Mobile and AT&T's average 5G speeds include their massive lowband 5G networks that are significantly slower.
    • schmidtj
      Official Tmobile-Sprint merger discussion thread

      By schmidtj · Posted

      5G in the U.S. – Additional Mid-band Spectrum Driving Performance Gains T-Mobile holds on to it's lead in 5G Speed
    • RedSpark
      Official Tmobile-Sprint merger discussion thread

      By RedSpark · Posted

      Yup. Very true. We were originally on an Everything Data 1500 Plan, which got Unlimited Minutes thanks to Marcelo's "Loyalty Benefits" offer. We then switched to Unlimited Freedom (with the Free HD add-on that Sprint originally wanted $20/month per line for.... remember that?) because the pricing was better with "iPhone for Life", vs. the "Loyalty Credit" for staying on a Legacy Plan. After that, I ran the numbers and switched us over to Sprint MAX, especially for the international travel benefits. There's absolutely no reason for us to switch to Go5G Plus or Go5G Next if we're going to do BYOD by purchasing from Apple/Samsung/Google directly as we've been doing. These new plans aren't priced for current customers to switch to. They're priced for new customers, where they throw in a free line, etc. It's gone from "Uncarrier" to "Carrier". What a shame.
    • dkyeager
      Official Tmobile-Sprint merger discussion thread

      By dkyeager · Posted

      Strange business model that they keep around all these pricing plans. 1000s of plans per carrier is reportedly not uncommon.  Training customer support must be a nightmare. Even MVNOs have legacy plans. A downside of their contract mentality I guess. Best to change contracts during a recession. But then all carriers try to squeeze out legacy plan benefits as they grow old.  
    • RedSpark
      Official Tmobile-Sprint merger discussion thread

      By RedSpark · Posted

      Everything "Uncarrier" is becoming "Carrier" again. Because of the Credit Limit that T-Mobile put on our account for no reason at all (and wouldn't change/update the last time I checked all the way up to the CEO), I don't plan on buying/upgrading our iPhones through T-Mobile. I'm going through Apple directly. Looks like I'll be going through Google and Samsung directly for our other lines for upgrades. Also, we're staying on Sprint Max given the ridiculous pricing for Go5G Plus. On Sprint Max, we currently pay for our Plan: $260 for 7 Voice Lines $25 for two Wearable Lines. (One is $10/Month. The other is $15/Month because the AutoPay discount only applies up to 8 lines.) Total: $285/Month vs. Go5G Plus (Per the Broadband Facts "nutrition label" on the T-Mobile Website): https://www.t-mobile.com/commerce/cell-phone-plans $360 - ($5 AutoPay Discount x 7 Voice Lines) = $325 The Watch Plans show as either $12/Month or $15/Month: https://www.t-mobile.com/cell-phone-plans/affordable-data-plans/smartwatches So this is about the same for the wearables as what we're paying now. Overall, it's quite more than we're paying now to switch plans. Ridiculous....

  • Recently Browsing

    • No registered users viewing this page.
×
×
  • Create New...