I can see where you're coming from. I wouldn't mind seeing them add cell sites along the I-80 in northern Nevada to connect Reno and Salt Lake city.
Well this should always be improving, but they are at or near the top in most surveys these days. The cell phone industry as a whole just doesn't fare well in customer service metrics.
Agreed and agreed.
Mmkay....
Doubt that there will be any (successful) lawsuits. The phone has a warranty from the manufacturer. If there is an issue with it you should be able to send it back to them for free service, though that can obviously be inconvenient. If one wants the convenience of on the spot repairs, it doesn't seem unreasonable to have them pay for the equipment service and repair program included in TEP or pay $35 for a repair. At the end of the day Sprint is running a business and trying to turn a profit; the repair techs salaries has to come from somewhere.