Between March 11th, when COVID-19 was declared a pandemic, and March 31st, T-Mobile was able to move nearly its entire customer care workforce out of its call centers across the US and into a work from home operation. That's almost 14,000 employees in just 20 days.
That's incredible.
They've now got all 17 of their internal call centers working from home along with over 92% of the Sprint care teams.
Now that they've made these moves to have people work remotely, I wonder if they'll keep it this way? Saves on the commute time/expense for the employees, and T-Mobile could save quite a bit of money as well if it doesn't renew the leases on (or sells) its call center properties. Proof of concept that it can work for the long term? Thoughts?