I was only able to do an upgrade at Best Buy via the "alternate" option b/c I have 2 lines that are out of contract & I used one of theirs. Otherwise, I was told by Best Buy to wait until march 1st 2017 to upgrade my line.
I'm on hold with Sprint right now & things aren't going smoothly. At first, they told me I could start a new 2-yr contract & get discount pricing if I pay first the $250 early upgrade fee. Now I'm being told that in addition to paying the $250 upgrade fee, I also have to sell my S6E back to Sprint for a $225 credit on my bill. That's BS b/c I can get way more than that for my 64GB mint condition S6E.
So when I told them that I didn't want to turn in my S6E, they said I have to buy out my contract by paying $260 but I'll lose my phone number. Then a different CS lady tells me that's not true & I won't lose my phone number. Friggin frustrating...
I'll update later with the end result.
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