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jamesinclair

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Posts posted by jamesinclair

    My launch day s3 just died :(

    in Samsung

    Posted

    Both sprint stores told me the same thing. They said its free if i go through samsung. But otherwise i would have to fork over the 50. Maybe its new for the s3. Not sure. can any sprint ppl comment on this? I also thought it was gonna be free for the replacement for 1 year.

     

    Got it today. Looks great. Now to reload everything.

     

    Yeah this doesnt sound right, 1 year warranty is supposed to mean if its a manufacturers defect, you get a free replacement.

    Apparently sprint is only deploying LTE in small towns *INSERT SARCASTIC EMOTICON HERE*

    in Network, Network Vision/LTE Deployment

    Posted

    Obviously youre free to argue with me, but youre building up a strawman. You brought up examples like Verizon in an attempt to challenge my post but it has nothing to do with what I said. If youre going to argue, then please try and understand what Im saying. You've accused me of being disgruntled before, without basis. Saying that I think Sprint PR is poor and could do a better job is not being disgruntled - it's pointing out a shortcoming. Is this not a forum to discuss Sprint? They're not perfect, I think it's fair game to discuss both the good aspects but also the shortcomings.

     

    The point of this thread (see title and original post) was to discuss uninformed media members and the general public at large who get confused at the Sprint PR releases by making uninformed assumptions.

     

    I replied to that topic. I feel that this response is a direct result of poor PR.

     

    You bring up another point: do Verizon and AT&T also have poor PR. Yes, I think so. You seem to be under the assumption that because I did not bring up the other companies, I was condoning their strategy while condemning Sprints (ie, telling me to "check their PR releases"). Thats not true, you saw the exact same pattern of complaints every time VZW announced a small market before a large one. Sprint should have learnt from that rather than repeat the PR strategy.

    • Like 2

    Apparently sprint is only deploying LTE in small towns *INSERT SARCASTIC EMOTICON HERE*

    in Network, Network Vision/LTE Deployment

    Posted

    I dont understand why youre trying to argue with me. Now youre demanding proof about VZW and AT&T when I never mentioned them? Again, you do realize Im speaking of the point of view of non-technical sprint users right? People whos only contact with the company is the monthly bill?

     

    All Im saying is that the proper way to mitigate the complaints is with good PR. Theyve failed at that.

     

    Instead of "LTE live in farmsville!" (full stop, nothing else) how about wording the press release as "Farmsville is now live with LTE as all four towers in the market have been converted. Meanwhile, we've added 32 LTE towers in NYC since our last update, leading towards our full launch in April"

     

    That ensures the customers that their market is not being ignored in favor of another one. It sets expectations on a schedule and also gives insight into the deployment process, by making it clear that larger markets require more work. We might think thats an elementary conclusion, but its not for many.

    • Like 5

    Apparently sprint is only deploying LTE in small towns *INSERT SARCASTIC EMOTICON HERE*

    in Network, Network Vision/LTE Deployment

    Posted

    Why? I guarantee you that more people live and work in the Kansas market than do in Lower Manhattan. Plus, the Atlanta, Houston, San Antonio, DFW, and Chicago markets were also "lit up" in the same timeframe, and those are not small markets. In the end, the problem lies largely with New Yorkers, who have an overinflated view of their self importance.

     

    AJ

     

    I dont think so.

     

    The population of the entire state of kansas is 2,885,905

     

    Manhattan alone is 1,619,090. The day time population is much higher. Its also a big destination... tourists, business etc.

     

    Now, I dont live in NYC, so im not talking about myself. I just feel that from a marketing perspective, it sort of makes sense to move the big markets first, to reach more people. IE, if permits and infrastructure werent an issue, it would be a no brainer to launch LTE in NYC and LA first. Obviously, we know that its not that easy. Fur casual cell phone user Joe? its not so obvious.

     

    If were were talking about my personal experience?

     

    I know a lot of pissed of people in Fresno. They bought a wimax device, while told 4G "will be here soon!" Then they updated to an LTE device (after 2 years)....and still no 4G. Thats a customer that could be on Sprint for 4+ years being told that 4G was "coming soon" and yet hadn't arrived. Remember, when they bought the 4G device, they were paying a $10 "4G fee" (since expanded to all data).

     

    The failure on sprints part was not telling their associates to NOT create false expectations to seal a sale. The false expectations can and do result in customers not trusting sprint at all, under the assumption that the minimum wage no-nothing at a sprint affiliate store = sprint.

     

    All Im saying is that its understandable that people are confused because Sprint has failed. Not failed at network deployment - theyre doing a good job - but at setting the proper expectations. Go ahead, call sprint right now and tell them youre concerned your data speed are slow. Doesnt matter where you are, youll be told "sorry sir, its network vision, your speed will be better than ever in a week!'

    • Like 2

    Apparently sprint is only deploying LTE in small towns *INSERT SARCASTIC EMOTICON HERE*

    in Network, Network Vision/LTE Deployment

    Posted

    You certainly were not lectured by me. I hope you aren't suggesting that I cannot respond to posts on my own website. No one can make points on this site and then hide behind a shield. It's all open for discussion. That's the point of forums. Tsk, tsk.

     

    Robert via Samsung Note II via Tapatalk

     

    Right, but I made sure to mention in my previous post that I understood the situation and was not talking about myself. All I said that its not good for market, and you agreed that marketing hasnt done their job in correcting the bad optics the deployment schedule handed to them.

     

    They could for example have more video series that details how complex cell phone tower work can be in an urban market.

     

    People hear that a small town has lte without realizing that....well, it was one tower. NYC for example has dozens of towers that have been upgraded, so yes more has been done.

    Apparently sprint is only deploying LTE in small towns *INSERT SARCASTIC EMOTICON HERE*

    in Network, Network Vision/LTE Deployment

    Posted

    The Kansas market and NYC market started at the same time. Do you suggest....

     

    I suggested no such thing, and asked not to be lectured because I fully understand the situation.

     

    That doesnt mean its fair to blame the customer for not understanding the reasoning. When they see "LTE live in tinyville Texas!" and theyre sitting at Newark Airport without LTE, it doesnt seem to make sense.

     

    In most industries, you start out in the most populated places. Hollywood doesnt launch their big blockbusters in Kansas and wait 5 months to get to Philly.

     

    WE know that theres very little similarity between the cell phone industry and, well, most everything else. That doesnt mean the average person does.

     

    If Sprint it's to blame, its for as you said, not providing proper education for customers. Ive never seen a commercial explaining NV or their LTE strategy, or some of the many reasons behind delays in some markets (ie, permits).

    Will any of the new phones coming out support 800mhz SMR data?

    in Network, Network Vision/LTE Deployment

    Posted

    VZW has also had major issues with its LTE and eHRPD/EV-DO networks not getting along and suffering major outages. So, I would not hold up VZW as a shining example of how to integrate LTE and CDMA2000. It is not as simple as you make it out to be.

     

    Regardless, as I stated previously, removable SIMs are upcoming on the internal Network Vision roadmap, but they were not implemented right away for a reason. Give Sprint the benefit of the doubt.

     

    AJ

     

    If swapping sims is such an issue (and I really doubt it would be) why didn't Sprint offer devices with two sims? One hardwired in, one only useful for international travel?

     

    Ive been meaning to start a thread about Sprints international plan. From what I can tell, they have the worst international options of the major us carriers, and it baffles me as to why. From what I understand, going forward all Verizon phones will be "world" phones, and thats a strategy I think sprint should have adopted years ago.

    Comments related to the NV Running List Thread

    in Network, Network Vision/LTE Deployment

    Posted

    Couple thoughts:

     

    6 months after launching, only Atlanta has barely reached 50%.

    Dallas launched in July....and is still at 37%, and yet DC at 36% hasnt launched yet.

    Boston is over 50%, and I dont think has officially launched.

    PR is the most advanced of them all after Chicago, and yet hasnt launched yet.

     

    Or essentially....launch dates mean diddly squat.

     

     

    Also...

     

    South West Florida*

    ...Sites Complete = 0%;

    ...Original Scheduled Completion = March 2013

     

    Made me LOL.

    The Cricket Network

    in General Topics

    Posted

    So until recently, I thought Cricket was a virtual network, and not an actual one. Woops.

     

    I was wondering if anyone here had info about their network....spectrum, amount of towers, data speeds etc. You know, the kind of stuff we talk about for Sprint.

     

    NOT interested in discussing phones, plans, customer service etc - just the network. Basically, how their network compares to the big boys.

     

     

    (And no, Im not thinking about switching to them, just curious about what they have)

    The Sprint brand is damaged

    in General Topics

    Posted

    It's disturbing to hear people that left Nextel (and there were millions of them) when it was imploding don't know/understand/realize that it was not the Sprint network folding. But yet, I have friends that left Nextel and would never ever try the Sprint brand because they believe they were one in the same.

     

    Even the dim wits at my local Radio Shack would tell customers that since the merger Nextel and Sprint use the same exact towers.

     

    We know the merger is history, we know the difference and what lies ahead but it's tough to change peoples perception.

     

    To be fair, many Alltel customers arent exactly big on Verizon.

     

     

     

    One thing you folks arent talking about is customer service. Verizon has so many loyal customers because their customer service is leaps and bounds ahead of Sprint and AT&T (I have no experience with Tmobile to give an opinion).

     

    HOWEVER, thats sort of changing. Verizon has been making cut after cut in features. Little things like how replacement phones used to ship overnight now are sent out via "smart post".

     

    Then again, thats still better than Sprint. Sprint charges you $35 to replace a phone thats in warranty. Verizon, like any reputable company, charges zero. Zip.

     

    Other recent verizon cuts are in how many credits reps can give, charges for things that used to be free (ie, changing phone number with phone rep), and elimination of loyalty programs like NE2. .....although sprint also eliminated theirs (thanks apple!).

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