Jump to content

Frustrated. T-Mobile outgoing Caller ID not working correctly on one (newest) line.


Recommended Posts

I'm on T-Mobile and have 8 lines. All but the last (newest) line have outgoing Caller ID that works correctly.
The newest line only displays City and State if I call other than another T-Mobile phone. I've tried calling AT&T U-Verse VoIP, Verizon and AT&T POTS lines. All display only CIty, State. Calling T-Mobile phones displays my first and last name as I would want/expect.
Using this tool:
I can see this line has City, State the other seven show First, Last Name.
I've called T-Mobile support and they say their system shows the caller ID info was updated. If I use My T-Mobile (App or Web Site) Caller ID does get updated if I change it but only T-Mobile phones see the correct First, Last Name displayed. Everyone else gets City, State.
It's as if the CNAM database isn't getting updated but only for this one particular line my other 7 lines are fine.
I don't claim to understand all the nuances of Caller ID but I would like to get T-Mobile to act on this inconsistency.
Any suggestions on how to proceed would be appreciated.
Thanks in advance,

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...